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Best Western Plus Coco Palu

3.5 star property
Travelers can recharge with an invigorating spa treatment at Best Western Plus Coco Palu, then dive into karaoke fun or unwind by the indoor pool

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Photo gallery for Best Western Plus Coco Palu

A spacious lobby with a koi pond, seating areas, and a reception desk. - Best Western Plus Coco Palu (Palu)
A modern building with a glass facade, outdoor seating area, and a water feature. - Best Western Plus Coco Palu (Palu)
A modern indoor pool area with a wooden deck, lounge chairs, and a view of the sunset over mountains. - Best Western Plus Coco Palu (Palu)
A hotel room with two beds, a desk with a coffee maker, a chair, and a view of the city. - Best Western Plus Coco Palu (Palu)
A chef preparing food in a kitchen with a view of greenery outside. - Best Western Plus Coco Palu (Palu)
Located in the heart of the city, Best Western Plus Coco Palu offers a vibrant retreat. Enjoy a massage at Bliss Spa or explore four on-site restaurants. The property features an indoor pool, gym, business center, and free WiFi for work and leisure.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View (Shower Only)

A hotel room with a bed, a desk, a TV, and a view of the outdoors.

Deluxe Room, 1 Queen Bed, Non Smoking, City View (Shower Only)

  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Non Smoking, City View (Shower Only)

A hotel room with a large bed, a desk with a coffee maker, a chair, and a view of the city.

Superior Room, 1 Queen Bed, Non Smoking, City View (Shower Only)

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Smoking, City View

A hotel room with a large bed, a desk with a coffee maker, a chair, and a view of the city.

Superior Room, 1 Queen Bed, Smoking, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View

A hotel room with a bed, a desk, a TV, and a view of the outdoors.

Deluxe Room, 1 Queen Bed, Smoking, City View

  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

A hotel room with a large bed, a desk, a television, and a view of the city.

Junior Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View (Shower Only)

A hotel room with two beds, a desk with a coffee maker, a chair, and a large window offering a city view.

Superior Room, 2 Twin Beds, Non Smoking, City View (Shower Only)

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, Smoking, City View

A hotel room with two beds, a desk with a coffee maker, a chair, and a large window offering a city view.

Superior Room, 2 Twin Beds, Smoking, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Smoking, City View

A hotel room with a large bed, a desk, a television, and a view of the city.

Junior Suite, 1 King Bed, Smoking, City View

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 King Bed, Bathtub, City View

A modern hotel room with a sofa, a TV, a kitchen area, and a dining table.

Executive Suite, 1 King Bed, Bathtub, City View

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite With City View And Bathtub

Premium bedding, minibar, in-room safe, desk

Executive Suite With City View And Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior 2 Single Bed Room With City View Wifi Mini Bar Safe Smoking

Premium bedding, minibar, in-room safe, desk

Superior 2 Single Bed Room With City View Wifi Mini Bar Safe Smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior 1 King Bed Suite With City View Wifi Mini Bar Safe Non Smoking

Premium bedding, minibar, in-room safe, desk

Junior 1 King Bed Suite With City View Wifi Mini Bar Safe Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Palu, Best Western Plus Coco Palu is in the city center and near the airport. Visit our Palu travel guide
Map
Jl. Basuki Rahmat No.127, Palu, Central Sulawesi, 94113

Getting around

  • Palu (PLW-Mutiara)
    6 min drive

Restaurants

  • Hotel Jazz & Resto
    8 min walk
  • RM. Sidrap
    4 min walk
  • Mie Garing Sulawesi
    5 min walk
  • RM. Nusantara
    2 min walk
  • Sate Ayam Madura
    11 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aseate Restaurant
  • Doppio Kopi
  • Eleven Sky Dining
  • Oliz Lounge & Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Karaoke
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Conference space

Outdoors

  • Pool loungers

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Lever door handles
  • Phone accessibility kit
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 55112, 9120014042753

We should mention

Pool access available from 6:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Best Western Plus Coco Palu have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–8:00 PM.

Is Best Western Plus Coco Palu pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Coco Palu?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Best Western Plus Coco Palu?

Check-out is at noon.

Where is Best Western Plus Coco Palu located?

Situated near the airport this spa hotel is in the city center.

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Reviews

Best Western Plus Coco Palu Reviews

8.2

Very Good

8.4

Cleanliness

8.6

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 8 out of 21 reviews
Rating 8 - Good. 7 out of 21 reviews
Rating 6 - Okay. 5 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 0 out of 21 reviews

Reviews

Verified review

10/10 Excellent

Agustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great hotel, we are happy! Thank you!
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Tara

Liked: Staff & service, amenities, property conditions & facilities
Pros: Convenient and close to airport, decent price, super helpful staff, and nice buffet breakfast. Cons: bedrooms are in serious need of maintenance, most especially in the bathrooms where the mirrors are all eroded. It seems like this may have been a lovely 5-star hotel many years ago, but has been forgotten about since then. We would stay here again if we came to Palu City.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Soonjong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 6 nights in Oct 2025
Verified review

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Arrived in time for dinner, but the restaurant was all booked for one big group.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy neighbour's through most of the night - just had to live with it so not the rest I needed!
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Kicho

Liked: Staff & service, room comfort

In general, good

Hotel employees are very kind. Breakfast is excellent. Some facilities need to repair.
Stayed 3 nights in Dec 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service

Not clean enough, pool staf is awful

Not as good as the name..
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Kicho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

new and clean hotel to stay in Palu

new hotel..clean, quiet, breakfast is good...close to airport...
Stayed 3 nights in Mar 2018
Verified review

10/10 Excellent

Kicho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brand New Hotel in Palu

New hotel. All facilities are in very good condition. It may be best now among all hotels in Palu.
Stayed 2 nights in Feb 2018
Verified review

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Disliked: Room comfort

For the low price, I’ll excuse the shortcomings.

For Palu, the BW cocopalu was probably great. From a NA perspective, it was half cut: 1. The AC thermostat was actually just an on-off switch. No matter where I set it, the AC was on. When things got too cold, I just turned it off. When too hot, I turned it on again. 2. The room safe didn’t work. The engineer couldn’t repair it and he agreed to replace it. Two days later, no replacement. It’s worth mentioning nothing went missing from my room. 3. Everything on Sulawesi was very inexpensive. Despite this, even their standard spirits were very expensive. A double of Johnny Black was more than one night at the hotel. 4. Spa treatments are highly advertised around the property so expecting a top experience was my mindset. They just don’t get notions of discretion, privacy, or decency. At least the price is right. 5. The staff were all very friendly but it was all but impossible to communicate in English. 6. Great breakfast buffet!!!
Stayed 5 nights in Feb 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bagus, lokasi strategis, nyaman......................
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Fitzgerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Manado Trip Juli 2017

Hotel Four Point Sheraton Manado sangat nyaman dengan lokasi yang sangat strategis di Manado
Stayed 1 night in Jul 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in the middle of Palu

Amazing view, good cleanliness and delicious breakfast with various loval and international menu available, only one thing that bothers me, the sauna is rarely available while I always love to have a sauna before take a sleep
Stayed 3 nights in Jun 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice new hptel

New hotel. Nice staffs.
Stayed 3 nights in Jun 2017
Verified review

6/10 Okay

Jose Omar

Liked: Staff & service
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

MITSUYASU

Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Agustina

Stayed 3 nights in Jul 2025
Verified review

8/10 Good

kie ho

Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Kazuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Verified review

8/10 Good

seounggon

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Verified review

10/10 Excellent

Sutrisno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful