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Universal Hotel Neptuno - Adults Only

4.0 star property
Travelers sip cool drinks by the pool or dine with stunning views at this adults-only retreat, just steps from the white sandy beaches of El Arenal

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Photo gallery for Universal Hotel Neptuno - Adults Only

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers - Universal Hotel Neptuno - Adults Only (Palma de Mallorca)
Property video
Junior Suite, Balcony, Partial Sea View (Lateral) | Balcony view - Universal Hotel Neptuno - Adults Only (Palma de Mallorca)
Terrace/patio - Universal Hotel Neptuno - Adults Only (Palma de Mallorca)
Junior Suite, Balcony, Sea View (Frontal) | Balcony - Universal Hotel Neptuno - Adults Only (Palma de Mallorca)
Universal Hotel Neptuno near El Arenal Beach offers beachfront dining and tranquility. Guests love the sauna, PM1114 bistro's cuisine, in-room WiFi, poolside bar, and bike rentals. Previous guests consistently praise the attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, Balcony

Double Room, Balcony | In-room safe, desk, laptop workspace, blackout drapes

Double Room, Balcony

7.6 out of 10
Good
(5 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Double Room, Balcony, Sea View

Double Room, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Double Room, Balcony, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | Balcony view

Double Room, Balcony, Partial Sea View

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Junior Suite, Balcony, Partial Sea View (Lateral)

Junior Suite, Balcony, Partial Sea View (Lateral) | Balcony view

Junior Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Balcony, Sea View (Frontal)

Junior Suite, Balcony, Sea View (Frontal) | Balcony

Junior Suite, Balcony, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, Balcony, Partial Sea View (Lateral)

Suite, Balcony, Partial Sea View (Lateral) | Living area | 40-inch flat-screen TV with satellite channels, TV

Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Terrace, Poolside

Junior Suite, Terrace, Poolside | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, Terrace, Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Palma de Mallorca, Universal Hotel Neptuno - Adults Only is in the city center and on the beach. Plaza Espana and Plaza Mayor de Palma are notable landmarks, and the area's natural beauty can be seen at Playa de Palma and El Arenal Beach. Port of Palma de Mallorca is another place to visit that comes recommended. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Palma de Mallorca travel guide
Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600

What's nearby

  • Playa de Palma beach at Palma de Mallorca, Spain , Shutterstock ID 1130730086, Purchase Order: SP-1843, Order Number: SP-1843 Hotels.com Seasonality Project - Summer/Beach, Client/Licensee: Hotels.com
    Playa de Palma
    2 min walk - 0.1 miles
  • El Arenal Beach
    El Arenal Beach
    17 min walk - 0.9 miles
  • Hipotels Convention Centre
    3 min walk - 0.2 miles
  • La Porciuncula Church
    11 min walk - 0.6 miles
  • Forestal park
    11 min walk - 0.6 miles

Getting around

  • Marratxi Poligon Station
    13 min drive
  • Palma de Mallorca Airport (PMI)
    20 min drive

Restaurants

  • Bierkönig
    4 min walk
  • Megapark
    2 min walk
  • Lino's II
    4 min walk
  • Abel's Rostbratwurst
    1 min walk
  • Levita
    3 min walk

About this property

Universal Hotel Neptuno - Adults Only

Upscale hotel near Playa de Palma
Located close to El Arenal Beach, Universal Hotel Neptuno - Adults Only provides a poolside bar, a terrace, and a coffee shop/cafe. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining, and free beach cabanas. For some rest and relaxation, visit the sauna. The on-site Mediterranean cuisine bistro, PM1114, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Beach umbrellas, a banquet hall, and luggage storage
  • Concierge services, smoke-free premises, and a TV in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 100 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Hair dryers and shampoo
  • 40-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, balconies, and mini fridges

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 m
  • Bus station shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • PM1114
  • Pool Bar

Things to do

  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Beach umbrellas
  • Free beach cabanas
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April 14 to October 31
Guests under 16 years old are not permitted at this adults-only property
A car is not required for transportation to and from this property

Property is also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Frequently asked questions

Does Universal Hotel Neptuno - Adults Only have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Universal Hotel Neptuno - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Universal Hotel Neptuno - Adults Only?

Check-out is at 11:00 AM.

Does Universal Hotel Neptuno - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Universal Hotel Neptuno - Adults Only located?

Located in Palma de Mallorca, this beachfront hotel is in the city center and within 1 mi (2 km) of Playa de Palma and El Arenal Beach. Plaza Espana and Plaza Mayor de Palma are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Universal Hotel Neptuno - Adults Only Reviews

8.6

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 208 out of 444 reviews
Rating 8 - Good. 186 out of 444 reviews
Rating 6 - Okay. 29 out of 444 reviews
Rating 4 - Poor. 9 out of 444 reviews
Rating 2 - Terrible. 12 out of 444 reviews

Reviews

Verified

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
View was good of the beach.room was clean and had everything i needed.breakfast was a great spread,fresh but hot food was ok .staff was polite
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Ronica

Liked: Cleanliness, amenities, property conditions & facilities
The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Tobias Nils

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).
Stayed 4 nights in Aug 2023
Verified

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Stayed 3 nights in Aug 2023
Verified

4/10 Poor

Liam

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is lovely but is let down by things such as: - Only 1 coffee pod each per stay. You have to pay for more. - Pool towels need to be “rented” which you can only pay in cash for.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a beach location

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 1 night in May 2024
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Stayed 4 nights in Apr 2025
Verified

6/10 Okay

Carlo

Disliked: Amenities, property conditions & facilities
The hotel itself is not bad (even if it is definitely not a 4 star hotel) but the location is terrible, in the middle of a little Germany full of drunk people
Stayed 7 nights in Jul 2022
Verified

8/10 Good

Pilar Cazorla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Aug 2022
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very windy at the pool. Photos show things differently. Lots of nightlife next door. Old hotel updated year 2000, well maintained. Very nice staff.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Vildana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Jokin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

Kathleen

Liked: Staff & service
The property was totally fine but the outside beach was very dirty and not well kept.
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Ermin

Disliked: Staff & service, property conditions & facilities, room comfort

Very dated hotel but on the beach

The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the ants in the bathroom
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Gaetano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rien a redire tout était parfait!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Dennis Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfektes Hotel für einen Partyurlaub am Ballermann. Trotz der Nähe zum Megapark (ca. 50m) ist es Nachts sehr ruhig. Die Zimmer waren sehr sauber und es war auch nichts an der Einrichtung defekt. Das Personal war sehr freundlich und hilfsbereit. Sehr gutes Frühstück in angenehmer Atmosphäre. Einziger kleiner Minuspunkt sind die sehr weichen Matratzen, was aber ein persönliches Empfinden ist.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super , kommen gern wieder
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war perfekt
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Zimmer, sehr ruhig in der Vorsaison. Sehr gute Betten und Kopfkissen, flauschige Handtücher… gerne wieder
Stayed 1 night in Mar 2026
Verified

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Ausblick war leider nicht schön aber sonst war es vollkommen in Ordnung! Schöne große Zimmer und der Strand nicht weit! Frühstück war super ! Würde es wieder buchen.
Stayed 6 nights in Nov 2025