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AC Hotel Ciutat de Palma by Marriott

4.0 star property
Hotel with a fitness center, near Port of Palma de Mallorca

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Photo gallery for AC Hotel Ciutat de Palma by Marriott

Exterior
Reception
Minibar, in-room safe, desk, laptop workspace
TV
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking (View)

Standard Room, 1 King Bed, Non Smoking (View) | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (View)

Highlights

Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
Electric kettle
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Free bottled water
Minibar
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Free bottled water
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Free bottled water
Minibar
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Free bottled water
Minibar
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Plaza del Puente, 3, Palma de Mallorca, Mallorca, 07014

What's nearby

  • Cathedral of Santa Maria of Palma - 18 min walk - 0.9 miles
  • Plaza Mayor de Palma - 4 min drive - 1.5 miles
  • Plaza Espana - 4 min drive - 1.6 miles
  • Bellver Castle - 5 min drive - 1.9 miles
  • Port of Palma de Mallorca - 6 min drive - 2.2 miles

Getting around

  • Jacint Verdaguer Station - 5 min drive
  • Marratxi Pont d Inca Station - 9 min drive
  • Palma de Mallorca Airport (PMI) - 19 min drive

Restaurants

  • ‪Shamrock Palma - ‬3 min walk
  • ‪Hard Rock Cafe - ‬3 min walk
  • ‪Bar Cabrera - ‬3 min walk
  • ‪Hogan's - ‬2 min walk
  • ‪Vandal Palma - ‬3 min walk

About this property

AC Hotel Ciutat de Palma by Marriott

Upscale hotel near Cathedral of Santa Maria of Palma
Located close to Plaza Mayor de Palma, AC Hotel Ciutat de Palma by Marriott provides a terrace, a garden, and a library. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), self parking (surcharge), and meeting rooms
  • Tour/ticket assistance, an elevator, and a banquet hall
  • Multilingual staff, luggage storage, and laundry services
Room features
All 84 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with showers and hair dryers
  • TVs with premium channels
  • Free infant beds, desks, and phones

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 28 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 18.70 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • AC LOUNGE

Things to do

  • Gym
  • Library
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.7 per person
  • Self parking fee: EUR 28 per day
  • Rollaway bed fee: EUR 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

AC Ciutat
AC Ciutat Palma
AC Hotel Ciutat de Palma Marriott
AC Hotel Palma
AC Palma
AC Palma Hotel
Hotel AC Ciutat Palma
Hotel AC Palma Ciutat
Marriott Hotel Palma
Palma Ciutat
AC Hotel Ciutat Palma Marriott Palma de Mallorca
AC Hotel Ciutat Palma Marriott
AC Ciutat Palma Marriott Palma de Mallorca
AC Ciutat Palma Marriott
AC Hotel Ciutat De Palma By Marriott Palma De Mallorca, Majorca
Ac Hotels Palma De Mallorca
Ac Ciutat De Palma By Marriott
AC Hotel Ciutat de Palma by Marriott Hotel
AC Hotel Ciutat de Palma by Marriott Palma de Mallorca
AC Hotel Ciutat de Palma by Marriott Hotel Palma de Mallorca

Frequently asked questions

Is AC Hotel Ciutat de Palma by Marriott pet-friendly?

No, pets are not allowed at this property.

How much is parking at AC Hotel Ciutat de Palma by Marriott?

Self parking is available for EUR 28 per day. Limited spots are available.

What time is check-in at AC Hotel Ciutat de Palma by Marriott?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

What time is check-out at AC Hotel Ciutat de Palma by Marriott?

Check-out is at noon.

Where is AC Hotel Ciutat de Palma by Marriott located?

Located in Santa Catalina, this hotel is within 1 mi (2 km) of Paseo Maritimo, Cathedral of Santa Maria of Palma, and Plaza Mayor de Palma. Port of Palma de Mallorca and Cala Mayor Beach are also within 3 mi (5 km). Intermodal Station is 26 minutes by foot.

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AC Hotel Ciutat de Palma by Marriott Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 171 out of 439 reviews
Rating 8 - Good. 189 out of 439 reviews
Rating 6 - Okay. 63 out of 439 reviews
Rating 4 - Poor. 9 out of 439 reviews
Rating 2 - Terrible. 7 out of 439 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, very nice employees.
Stayed 2 nights in Mar 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, nice location
Stayed 1 night in Mar 2025

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, clean, friendly and polite staff
Stayed 4 nights in Dec 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely buffet breakfast Good location for walking around the city First floor room - aware of traffic and bar noise till late - to be expected but might not suit light sleepers
Stayed 1 night in Mar 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Expedia has the wrong address in, so it took us some time to find it. But we found it by just typing in the hotel name instead of the address
Stayed 1 night in Jan 2025

8/10 Good

Viktor

Liked: Cleanliness, staff & service
Z
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, friendly staff and great value.
Stayed 3 nights in Mar 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly helpful staff
Stayed 4 nights in Aug 2022

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities
Ideally situated for transport and walking distance to shops/bars/eateries and site seeing
Stayed 3 nights in Apr 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. Walkable to the shopping center and many restaurant options.
Stayed 4 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Wonderful stay, staff were so friendly, great value for the standard of room. Hotel is ideal for city break to Palma as location is perfect for reaching all locations within a short time.
Stayed 3 nights in Mar 2023

10/10 Excellent

CATHERINE

Liked: Staff & service, amenities, property conditions & facilities
Liked the staff I met , the modern vibe and location to port and town
Stayed 2 nights in Aug 2022

10/10 Excellent

Fais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and near the train and metro station! Clean and great rooms!
Stayed 4 nights in Jul 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room great staff

The hotel staff are fantastic.
Stayed 4 nights in Feb 2023

6/10 Okay

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy to access but parking options are limited if you are renting car. The staff are very friendly. However, since the hotel is situated on a main street, the room can be quite noisy.
Stayed 3 nights in Jul 2024

6/10 Okay

nathalie

Liked: Cleanliness, staff & service
This hotel is in a great location however, the rooms are very dated and small beds are not very comfortable. Main area is renovated, but not rooms
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night in Palma

Nice hotel in great location. A stroll along the front took you to the old town and cathedral.Room was comfy and clean. Would stay here again.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good, close to the centre, and clean. Only draw backs was the room was always very hot as the AC was not working as it should and there was quite a bit of noise from outside due to cars on the road right outside the hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant Stay

Great service , Wonderful room with amazing shower,Very clean hotel .Staff Brilliant. Fantastic breakfast with lots to choice from. Will return again.
Stayed 3 nights in Mar 2023

10/10 Excellent

shaiful rhamzani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OHSEM!!!

Amazing … great view of beach & cathedral located exactly in one of the most beautiful spot in a majorca
Stayed 3 nights in Nov 2022

8/10 Good

nivia

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and clean . Staff was great and helpful. Long walking to city center . No air conditioning but weather about 65 . My room was quite hot because of location but they send in a good fan .
Stayed 4 nights in Mar 2024

2/10 Terrible

Farah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
**Review:** Disappointing stay. The staff was unclear about extra bed charges, and the parking lot was full, forcing us to park on the street where our car window was broken. The area felt unsafe, and the poor treatment at checkout only made things worse. Wouldn't recommend.
Stayed 4 nights in Aug 2024

6/10 Okay

Alice

Liked: Cleanliness, staff & service
Hotel has a nice bar / lounge area the location is convenient however the rooms are all facing an extremely busy cross road and it’s impossible to sleep without ear plugs. We had to buy some from the pharmacy next door the next day. Room was clean, would have been nice to provide some soap to wash hands (we had to use the shower gel provided in the shower). Staff were very polite and accommodating.
Stayed 2 nights in Apr 2023

6/10 Okay

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would’ve marked my overall rating a lot higher but I was misled by the staff on the building parking. The cost was never discussed and I was under the impression that it was going to be free. When i checked out i was charged $30 EUR a night for parking when there was free street parking thay I would’ve been completely fine with. The interaction rubbed me the wrong way and lack of transparency doesnt feel great.
Stayed 3 nights in Sep 2024

6/10 Okay

Jürgen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Im Zimmer ließ sich die Balkontür nicht schließen, egal in welcher Griffstellung.Merkrürdig finde ich es auch das ich auf den Toiletten keine Toiletten befinden.Hygenebeutel auf dem Zimmer nur nach Aufforderung nachgefüllt wurden Zimmer nur
Stayed 5 nights in Apr 2025