Ratings based on 999 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 26, 2024 on Expedia
Positive: nice rooms, friendly staff, large area, gaming room, good breakfast buffet, decent drinks at bars, adult pool area
Neutral: cleaning comes in really random times - one day at 9 am, the other at 4pm. Unfortunately, 2nd day we were in a rush to get to restaurant right after gym and they were cleaning. Since they didn't speak English, it felt a bit uncomfortable for them and us when we had to close ourselves to bathroom to quickly wash and change clothes while they were cleaning the rooms, as we were unable to communicate that.
Minuses:
* Not enough food options on the premises in the evening.
* The main restaurant is quite expensive, and the food is not with good quality/price ratio.
* The main restaurant breakfast was meh (coffee, Denver omelet, toasts) and expensive, while the buffet (which they don't really promote) was so much better (custom-made omelet, fresh fruit, oatmeal, smoked salmon, etc.) and with very good price-to-value ratio.
Comment from Hotel Management
Mar 27, 2024 by Resort Manager, Hotel Management
Dear Robert, Thank you for evaluating your stay with us. We are glad you were satisfied with many aspects of our resort, including our accommodations, cordial associates, and especially our breakfast buffet. That said, we appreciate you sharing your valuable insights which help us enhance our future guest experiences. It was our pleasure to have served you and hope you will choose The Westin Rancho Mirage Golf Resort & Spa whenever your travels bring you our way.Roman La Rose,Resort Manager
by A verified traveler from Los Angelesa
Posted Mar 25, 2024 on Expedia
The shower/tub was visibly dirty and the heater didn’t work in the room we were in originally. We called the front desk and was told housekeeping would come and clean and never did. We called the front desk, and we were given a different room. The heater worked but we noticed hair in the shower. Ended up cleaning the shower ourselves.
Comment from Hotel Management
Mar 27, 2024 by Resort Manager, Hotel Management
Dear Anthony, Thank you for choosing to stay with us during your visit to Palm Springs. We regret learning about the difficulties in both of your guestrooms and sincerely apologize for the inconvenience caused. Everything we do is designed to provide a revitalizing experience, and we are truly sorry for not meeting these expectations. We have shared your comments with the relevant teams, and we will take the appropriate action to prevent these issues from happening again. We hope to have another occasion to exceed your expectations on your next visit.Roman La Rose,Resort Manager
by A verified traveler
Posted Mar 25, 2024 on Expedia
Comment from Hotel Management
Mar 26, 2024 by GENERAL MANAGER, Hotel Management
Dear Leslie, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your excellent rating and are delighted we could be a part of enhancing your time here in Palm Springs. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager
by A verified traveler
Posted Mar 24, 2024 on Expedia
to far to walk to bar and restaurant
Comment from Hotel Management
Mar 25, 2024 by GENERAL MANAGER, Hotel Management
Dear Daryl, Thank you for your perfect rating of The Westin Rancho Mirage Golf Resort & Spa and for letting us know you enjoyed your overall visit. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was our pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Roman La Rose,Resort Manager
by A verified traveler
Posted Mar 23, 2024 on Expedia
We love this place! Beautiful resort. Can’t wait to come back for a longer visit.
Comment from Hotel Management
Mar 24, 2024 by GENERAL MANAGER, Hotel Management
Dear Nancy, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making it an ideal place to relax and rejuvenate. We are excited to be your home whenever you are in the area.Roman La Rose,Resort Manager
by A verified traveler
Posted Mar 23, 2024 on Expedia
I loved everything about this resort. It was beautiful, the staff was always so nice and accommodating, the room was beautiful and comfortable, all the amenities and "freebies" included with the resort fee were so great. I'll definitely be back!
Comment from Hotel Management
Mar 24, 2024 by GENERAL MANAGER, Hotel Management
Dear Nancy, Thank you for sharing your experience at The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know how much you enjoyed our comfortable guestrooms and attentive service. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for choosing our resort for your visit to Palm Springs, and we are excited to see you again soon.Roman La Rose,Resort Manager
by A verified traveler
Posted Mar 22, 2024 on Expedia
Everything was excellent!
Comment from Hotel Management
Mar 24, 2024 by GENERAL MANAGER, Hotel Management
Dear Melody, Thank you for the perfect rating of The Westin Rancho Mirage Golf Resort & Spa, a refreshing retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you once more for being our guest, and we hope you will revisit soon to be recharged again by the Californian desert and stunning mountain views here in our beautiful area.Roman La Rose,Resort Manager
by A verified traveler
Posted Mar 17, 2024 on Expedia
Such a great place! All the staff were extremely helpful and friendly. Food was great and rooms very clean beautiful surroundings. Love the Westin.
Comment from Hotel Management
Mar 18, 2024 by GENERAL MANAGER, Hotel Management
Dear Denise, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. We are glad you loved our thoughtful hospitality, delicious food, and well-kept guestrooms. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager
by A verified traveler
Posted Mar 17, 2024 on Expedia
Comment from Hotel Management
Mar 19, 2024 by GENERAL MANAGER, Hotel Management
Dear Inderdeep, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your perfect rating and are pleased we could be a part of enhancing your time here in Palm Springs. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager
by A verified traveler
Posted Mar 16, 2024 on Expedia
We were welcomed by the staff at The Westin and they were all very pleasant and professional. Beautiful flowers on grounds. Had a very enjoyable experience. Will definitely stay here again.
Comment from Hotel Management
Mar 17, 2024 by Resort Manager, Hotel Management
Dear Rosa, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service.We look forward to your next visit.Roman La Rose,Resort Manager