Ratings based on 388 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
am writing to express my extreme dissatisfaction with the accommodation experience I encountered during my recent booking at L3 Oasis in Palm Springs, made through Expedia on 3/27/24
Upon arrival at the designated location, I encountered numerous challenges that significantly impacted my stay. Firstly, the difficulty in locating the establishment added unnecessary stress and inconvenience after a long journey.
However, the most distressing issue arose upon entering the room. To my horror, I discovered the presence of two cockroaches scurrying around. As someone who suffers from a severe phobia of cockroaches, this was an absolutely terrifying experience. Despite my exhaustion from a grueling 20-hour day, the sight of these pests left me in a state of panic and distress.
Regrettably, due to the unbearable conditions, I was unable to stay in the room. I promptly vacated the premises, unable to spend even a single night in the accommodation. Not only did this ordeal cause me immense discomfort and anxiety, but it also deprived me of the rest I desperately needed.
Given the unacceptable conditions and the fact that I was unable to utilize the accommodation for its intended purpose, I kindly request a full refund for the booking. It is only fair that I am reimbursed for the entirety of the amount paid, as the circumstances rendered the reservation unusable.
I trust that Expedia values customer satisfaction and will take address this matter reasonably
by A verified traveler
Posted Mar 28, 2024 on Expedia
Night shift staff went out of his way to get me a ride to the airport!!!!!!! I would still be in Phoenix if it had not been for him! THANKS.
by A verified traveler
Posted Mar 27, 2024 on Expedia
Comment from Hotel Management
Mar 28, 2024 by L3, Hotel Management
Hi Rebecca:We hope your stay was everything you expected. Thank you for your feedback and hope to see you again!Best Regards,L3 Oasis Hotel
by A verified traveler
Posted Mar 25, 2024 on Expedia
Beautiful quiet & peaceful. Wonderful staff, updated simple mid mod inspired rooms. Great value for the price. Not a resort but perfect for a 5 day stay . Lovely clean pools, warm hot tubs. Grounds are clean & pretty . Love pools are salt water . Would come again!
Comment from Hotel Management
Mar 27, 2024 by L3, Hotel Management
Hi Rena:We are so happy you enjoyed your stay with us. Thank you for the feedback and hope to see you soon!Best Regards,L3 Oasis Hotel
by A verified traveler
Posted Mar 25, 2024 on Expedia
Comment from Hotel Management
Mar 27, 2024 by L3, Hotel Management
Dear Maja:We are sorry your stay was not everything you expected. Thank you for your feedback and hope you will give us another chance soon!Best Regards,L3 Oasis Hotel
by A verified traveler
Posted Mar 20, 2024 on Expedia
Comment from Hotel Management
Mar 21, 2024 by L3, Hotel Management
Hi Monica:We are so happy you enjoyed your stay with us. Thank you for your feedback and hope to see you soon!Best Regards,L3 Oasis Hotel
by A verified traveler
Posted Mar 17, 2024 on Expedia
Comment from Hotel Management
Mar 20, 2024 by L3, Hotel Management
Hi David:We are sorry your stay was not what you expected. Thank you for your feedback and hope you will give us another chance soon!Best Regards,L3 Oasis Hotel
by A verified traveler
Posted Mar 17, 2024 on Expedia
The place was so dirty. But it was close to everything so that was nice
Comment from Hotel Management
Mar 17, 2024 by L3, Hotel Management
Hi Arineh:We are sorry your stay wasn't everything you expected. Thank you for your feedback and hope you will give us another chance soon!Best Regards,L3 Oasis Hotel
by A verified traveler from Scottdale
Posted Mar 17, 2024 on Expedia
Comment from Hotel Management
Mar 20, 2024 by L3, Hotel Management
Dear Arthur:We are so happy you enjoyed your stay with us. Thank you for your feedback and hope to see you soon!Best RegardsL3 Oasis Hotel
by A verified traveler
Posted Mar 17, 2024 on Expedia
Loved the hot tub and easy access to it
Comment from Hotel Management
Mar 17, 2024 by L3, Hotel Management
Hi Juan:We are so happy you enjoyed your stay with us. Thank you for your feedback and hope to see you soon!Best Regards,L3 Oasis Hotel