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Winíka Alterra

3.0 star property

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Photo gallery for Winíka Alterra

Front of property - evening/night - Winíka Alterra (Palenque)
Family Cabin, Multiple Beds | Garden view - Winíka Alterra (Palenque)
Outdoor pool, pool umbrellas, sun loungers - Winíka Alterra (Palenque)
Family Cabin, Multiple Beds | Desk, free WiFi - Winíka Alterra (Palenque)
View from property - Winíka Alterra (Palenque)
Winíka Alterra offers a peaceful escape surrounded by greenery. Guests can book a rejuvenating massage at the spa, enjoy authentic Mexican cuisine at the poolside restaurant, or relax on sun loungers by the outdoor swimming area. The multilingual staff ensures a comfortable stay.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Room options

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Showing 2 of 2 rooms

View all photos for Family Cabin, Multiple Beds

Family Cabin, Multiple Beds | Desk, free WiFi

Family Cabin, Multiple Beds

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Cabin, 1 King Bed

Deluxe Cabin, 1 King Bed | Desk, free WiFi

Deluxe Cabin, 1 King Bed

  • 36 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Palenque is home to Winíka Alterra. The area's natural beauty can be seen at Misol-Ha Waterfalls and Cascadas de Agua Azul. Visit our Palenque travel guide
View more Cabin Rentals in Palenque
Map
Carretera Palenque-Ocosingo Km 4.5, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park
    Aluxes Eco Park
    25 min drive - 5.6 miles
  • Palenque National Park
    Palenque National Park
    30 min drive - 6.7 miles
  • Palenque Archaeological Zone
    Palenque Archaeological Zone
    39 min drive - 9.0 miles
  • El Panchán
    19 min drive - 3.8 miles
  • Museo Del Textil
    19 min drive - 3.9 miles

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.)
    124 min drive

Restaurants

  • El Huachinango Feliz
    3 min drive
  • Restaurante Don Manuel
    18 min walk
  • Las Tinajas
    6 min drive
  • Restaurante Xkatsime
    6 min drive
  • Italian Coffee Palenque
    7 min drive

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Property amenities

Pool/Spa

  • Massage
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the cabin: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Shared kitchen access
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Outdoor areas

  • Furnished balcony
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Daily housekeeping
  • Free bottled water
  • Multilingual staff
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Mosquito nets

General

  • 5 units
  • At least 80% lighting from LEDs
  • Built in 2016
  • Eco-friendly cleaning products used
  • Garden
  • Grey water recycling system
  • Solar energy
  • Water dispenser
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM

Contactless check-in available

Check-out

Check-out before 12:30 PM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2000 per vehicle (one-way, maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Winíka Alterra have a pool?

Yes, this property has an outdoor pool.

Is Winíka Alterra pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Winíka Alterra?

Check-in begins at 2 PM.

What time is check-out at Winíka Alterra?

Check-out is at 12:30 PM.

Does Winíka Alterra provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2000 per vehicle applies.

Where is Winíka Alterra located?

Situated in Palenque, this cabin is 1.8 mi (2.9 km) from Misol-Ha Waterfalls.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Winíka Alterra Reviews

9.8

Exceptional

9.8

Cleanliness

8.8

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 32 out of 37 reviews
Rating 8 - Good. 4 out of 37 reviews
Rating 6 - Okay. 1 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Winíka Alterra is a small, family owned hotel and resort. The property consists of eleven private cabins. They’re very well maintained and with all the amenities. The staff is very helpful, accommodating, and detailed oriented. All the meals were delicious, fresh, and locally sourced-made from ingredients found at the hotel’s on site farm. (They even make their own chocolate which is used in the duck mole, desserts, or served hot). The beds and bedding are very comfortable, The quiet, jungle environment makes for a restful stay. Our only suggestion would be to invest in entertainment options during rainy days, such as a ping pong table, card games, or family friendly board games.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Sandeep K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and restaurant in a natural setting 5 minutes outside of Palenque - 30 minute drive to Misol-Ha
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great staff and great food (all grown/raised on-site). It's a perfect home base for exploring Chiapas and the Palenque area. Would highly recommend.
Stayed 6 nights in Jul 2022
Verified

8/10 Good

Mario

Liked: Cleanliness, amenities, communication
El lugar es muy bonito, la cabaña muy limpia y agradable, el personal súper atento
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

BENJAMIN

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy buen lugar para quedarse si buscas estar entre la naturaleza. Recomendable.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Súper amable el personal! Pero Un poco básico el hotel.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

jose

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Maravillosas cabañitas multicolores, en un entorno encantador, súper cómoda la cama y muy rica la regadera.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

VICTOR OSWALDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PERFECTO...

TODO ESTUVO EXCEPCIONAL. ABSOLUTAMENTE RECOMENDABLE.
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with an excellent restaurant. The internet service was surprisingly quick and the staff were helpful. Recommended
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Están muy bonitas las cabañas, y la atencion del personal y los dueños excelente. El único detalle es la entrada al lugar que es de terrazeria, y es un buen tramo, si traes carro bajito podrías batallar al entrar sobre todo si esta lloviendo.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Raul Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toda bien, la comida y el servicio de primera, solo tener cuidado con las cortinas de acceso en las puertas, por que se atoran
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Todo me pareció excelente no necesitas salir del hotel alli encuentras todo y ademas es super relajante el contacto con la naturaleza. Felicidades!!!!
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

PatricioA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Very quiet. Incredible view. Just perfect to relax
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo para descansar, excelente servicio
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto súper recomendado: excelente servicio y lugsr
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente el trato del personal todas las instalaciones maravillosas muy bonito el lugar y en ina excelente ubicación
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para estar en contacto coa naturaleza y descansar, alejado del ruido de la ciudad
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un lugar muy bello en medio de la naturaleza. Una excelente cocina en el restaurante
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schöne und gepflegte Anlage. Das Personal ist sehr freundlich und sehr bemüht. Die Zimmer sind sehr schön, allerdings von der Ausstattung ist fast nichts im Zimmer, zB keine Gläser oder Föhn. Man bekommt alles auf Nachfrage an der Rezeption. Der Weg von der Hauptstraße zur Anlage ist eine Katastrophe, sehr schlechter Weg!
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau cadre en plein milieu de la nature. Chambre très jolie même si mal insonorisée. Personnels très gentils. Je recommande
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super séjour

Nous étions vraiment ravis d'avoir choisi le Winika Alterra. Nous avons beaucoup aimé la localisation—à côté de la route principale, mais néanmoins très tranquille... et un peu en retrait du site archéologique de Palenque. Nous avions vraiment l'impression d'être en pleine nature et coupés du monde. Certains clients ont émis quelques réticences par rapport à la route d'accès, mais nous ne l'avons trouvé pas très compliqué à négocier (cependant, je ne sais pas ce que ça donne en temps de pluie). Sinon, les bungalows sont très spacieux et propres, avec une très bonne climatisation. Le personnel est absolument adorable. Ils étaient vraiment aux petits soins avec nous et la nourriture au restaurant est assez bonne. Nous avons aussi profité de la piscine — vraiment top, étant donné qu'il a fait très chaud et humide lors de notre séjour à Palenque. Pour se rendre sur le site archéologique, nous avions déjà réservé un chauffeur par le biais de notre hôtel à San Cristobal de las Casas, mais nous avons vu des taxis à Winika Alterra. Du coup, j'imagine qu'il est assez facile de les commander.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

patricia

Muy lindas las cabañas.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Davidson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um oásis em Palenque! Refeições maravilhosas e a preço justo. Quartos amplos e confortáveis. Ótima localização para visitar as ruínas de Palenque. Staff extremamente gentil e atencioso. Excelente experiência!
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Villas individuelles et proches de la nature.

Winika est plus qu’un hôtel c’est un état d’esprit, mêlant des prestations de grand confort et la protection de l’environnement. Les villas en bois décorées avec goût, la piscine écologique et le restaurant excellent nous ont enthousiasmés. Le personnel est très attentionné et les patrons sont adorables. A réserver d’urgence avant qu’il n’apparaisse dans tous les guides.
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little paradise

Winíka Alterra is a wonderful place to stay, lovely bungalows in tropical surroundings. Our children adored the ecological pool. The service is excellent (welcome drink, sofa bed prepared, towels and service at the pool, etc). The restaurant serves good food, with a nice view! The access road is very bumpy and rocky, but once you are there, it's like paradise! We stayed for 2 nights visiting Palenque ruins and Cascadas Roberto Barrios. We wished we booked for longer..
Stayed 2 nights in Jul 2018