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Hotel Plaza Palenque

Property class: 3

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Photo gallery for Hotel Plaza Palenque

A corridor with stone walls, potted plants, and a tiled floor. - Hotel Plaza Palenque (Palenque)
A hotel room with two beds, a TV mounted on the wall, and a painting on the wall. - Hotel Plaza Palenque (Palenque)
A buffet setup with various food items and utensils. - Hotel Plaza Palenque (Palenque)
A nighttime view of a hotel with a pool, outdoor seating, and string lights. - Hotel Plaza Palenque (Palenque)
A resort with a swimming pool, palm trees, and a clear blue sky. - Hotel Plaza Palenque (Palenque)
Take advantage of a poolside bar, a terrace, and a garden at Hotel Plaza Palenque. Treat yourself to a deep-tissue massage or other spa services. The on-site restaurant, La Palapa, features Mexican cuisine. Free in-room WiFi is available to all guests, along with an arcade/game room and laundry facilities.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Double Room, 1 King Bed

A hotel room with a large bed, a painting on the wall, and two wall-mounted lights.

Superior Double Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds (2 double beds)

Two double beds with matching headboards and bedside tables, each with a lamp and a telephone.

Standard Double Room, 2 Double Beds (2 double beds)

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Double Room, 2 Double Beds, Balcony

A hotel room with two beds, a desk, a chair, and a trash bin.

Luxury Double Room, 2 Double Beds, Balcony

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, 1 Double Bed, Balcony

A hotel room with a bed, two pillows, a green towel, and a folded towel on the bed.

Luxury Room, 1 Double Bed, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, Balcony

A hotel room with a bed, a desk with a television, a chair, and a window with curtains.

Comfort Room, Balcony

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room, Balcony

A room with two beds, a wooden headboard, a bedside table with a lamp, and a window with curtains.

Comfort Double Room, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for DOBLE MATRIMONIAL DELUXE

A hotel room with two beds, a desk, a chair, and a trash bin.

DOBLE MATRIMONIAL DELUXE

  • Sleeps 4
  • 2 King Beds

DOUBLE DELUXE

  • Sleeps 4

DOUBLE DELUXE KING BED

  • Sleeps 4

About the neighborhood

Located in Palenque, Hotel Plaza Palenque is in the suburbs and near the airport. Palenque Archaeological Zone is a local landmark, and the area's natural beauty can be seen at Palenque National Park and Cascadas de Roberto Barrios. Visit our Palenque travel guide
Map
Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960

What's nearby

  • A colorful bird sculpture in an outdoor setting with a thatched roof and stone walls.
    Aluxes Eco Park
    9 min drive - 2.7 miles
  • Ancient ruins surrounded by lush greenery and a clear blue sky.
    Palenque National Park
    14 min drive - 4.1 miles
  • A large stone pyramid with a staircase leading to the top, surrounded by lush greenery and a clear blue sky.
    Palenque Archaeological Zone
    21 min drive - 5.4 miles
  • El Panchán
    16 min walk - 0.9 miles
  • Museo Del Textil
    4 min drive - 1.4 miles

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.)
    6 min drive

Restaurants

  • Cafe Jade
    17 min walk
  • pizzas exprés
    12 min walk
  • Restaurante Maya Cañada
    15 min walk
  • La Cabaña
    1 min walk
  • A Takear!
    12 min walk

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Palapa

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1991
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Plaza Palenque have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Hotel Plaza Palenque pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Plaza Palenque?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Plaza Palenque?

Check-out is at noon.

Does Hotel Plaza Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 150 per room applies.

Where is Hotel Plaza Palenque located?

Situated near the airport, this hotel is within 1 mi (2 km) of El Panchán and Museo Del Textil. Palenque National Park and Palenque Archaeological Zone are also within 6 mi (10 km).

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Reviews

Hotel Plaza Palenque Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 99 out of 232 reviews
Rating 8 - Good. 75 out of 232 reviews
Rating 6 - Okay. 36 out of 232 reviews
Rating 4 - Poor. 14 out of 232 reviews
Rating 2 - Terrible. 8 out of 232 reviews

Reviews

Verified review

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place staff very helpful.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service
Staff was nice Room was clean Easy walk to super market Maria 3-30-25
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
Very old and need update . Bathroom and beds very old
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Basic Hotel

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
Stayed 3 nights in Feb 2024
Verified review

6/10 Okay

Lance

Liked: Cleanliness
Not close to dining options and the hotel restaurant was closed for a private event. Needs to be updated especially the door locks. Very flimsy
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

MATEO

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for this hotel.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Roxana Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and staff
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Yaneth

no lo use
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had what I wanted
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Selene

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2025
Verified review

2/10 Terrible

Mario

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

PEDRO

Disliked: Amenities, property conditions & facilities
Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Stayed 5 nights in Oct 2023
Verified review

4/10 Poor

marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Sonia cristina

Liked: Cleanliness, staff & service, amenities
La cama muy fea, muebles viejos y descuidadas las habitaciones
Stayed 2 nights in Sep 2026
Verified review

6/10 Okay

Lance

Liked: Cleanliness, staff & service
Stay twice- no hot water either time. Door locks are old and flimsy. There’s no coffee available anywhere in the early AM. Put a pot in the lobby
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

luis angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente hotel para hospedaje, y muy accesible económicamente
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

MADELEINE SASTRÉ

Disliked: Cleanliness, staff & service, property conditions & facilities
La noche nos costó 1,548 y la verdad no lo vale, según es un hotel de 4.5 y la verdad tampoco lo vale sino sería de 2, porq las condiciones del hotel son malas, requiere una remodelación y las camas están duras y viejas, condiciones pésimas del hotel, lo único bueno es el personal q son atentos y amables para ellos todo bien.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones huelen mal y son muy viejas, los de la recepción tardaron más 20 minutos para asignar la habitación y para facturar me dicen que es con Expedia y no con ellos, todo muy mal con ese hotel
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio, muchas gracias!
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquilo y limpio.
Stayed 2 nights in Sep 2025
Verified review

4/10 Poor

Reinaldo

Liked: Staff & service
Buena ubicación Mucho ruido.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy frescas, limpias, la alberca muy buena
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Juan Antonio Vazquez

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio y atención
Stayed 1 night in Aug 2025