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Hotel Villa Mercedes Palenque

3.5 star property
Mediterranean hotel with 2 outdoor pools and a full-service spa

Choose dates to view prices

Hotel Villa Mercedes Palenque is in a vibrant entertainment district but offers relaxation too. Enjoy swim-up and poolside bars, massages at Villa Mercedes Spa/Maya, and garden-view dining at La Foresta. Family-friendly with free WiFi, two outdoor pools, and sun loungers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Breakfast available
  • Bar
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, individually furnished

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Executive with View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Standard with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Standard with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, individually furnished

Deluxe Double Room

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout drapes/curtains
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | 1 bedroom, premium bedding, in-room safe, individually furnished

Executive Room

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

1 bedroom, premium bedding, in-room safe, individually furnished

Standard Twin Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout drapes/curtains
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, in-room safe, individually furnished

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout drapes/curtains
Ceiling fan
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, premium bedding, in-room safe, individually furnished

Executive Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout drapes/curtains
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, premium bedding, in-room safe, individually furnished

Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.2 miles
  • Palenque National Park - 5 min drive - 0.9 miles
  • El Panchán - 7 min drive - 2.7 miles
  • Museo de Sitio Palenque - 17 min drive - 2.5 miles
  • Palenque Archaeological Zone - 19 min drive - 3.2 miles

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Bajlum Cocina Prehispánica fusión - ‬1 min walk
  • ‪Café Fuga - ‬3 min drive
  • ‪Old Tiger - ‬5 min drive
  • ‪La foresta - ‬5 min walk
  • ‪pizzas exprés - ‬4 min drive

About this property

Hotel Villa Mercedes Palenque

Family-friendly hotel in the entertainment district, remodeled in 2025
A swim-up bar, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a massage, a facial, or a body wrap at Natura Spa, the onsite spa. The on-site Mexican cuisine restaurant, La Foresta, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free WiFi in public areas, and guests can find other amenities such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools along with sun loungers, pool umbrellas, and a swim-up bar
  • English breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), smoke-free premises, and a porter/bellhop
  • A banquet hall, a reception hall, and massage treatment rooms
Room features
All 92 individually furnished rooms offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free internet and safes.
More amenities include:
  • Bathrooms with rainfall showers and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered self parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Dining table
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (23,143 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Mud bath
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible airport shuttle
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • No elevator (single-level property)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Banquet hall
  • Built in 2008
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 5:30 AM

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 29 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 3600 per person (roundtrip)
  • Airport shuttle fee per child: MXN 3600 (roundtrip), (up to 11 years old)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Villa Mercedes Palenque pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 29 lbs per pet. There's a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for a fee. Extended parking is available for MXN 500 per day.

What time is check-in at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Mercedes Palenque?

Check-out is at noon.

Does Hotel Villa Mercedes Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3600 per person applies.

Where is Hotel Villa Mercedes Palenque located?

This family-friendly Palenque hotel is located near the airport, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and El Panchán. Palenque Archaeological Zone is 2.6 mi (4.2 km) away.

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