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Hotel Mundo Maya Palenque

4.0 star property

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Property grounds - Hotel Mundo Maya Palenque (Palenque)
Aerial view - Hotel Mundo Maya Palenque (Palenque)
Spa - Hotel Mundo Maya Palenque (Palenque)
Lobby sitting area - Hotel Mundo Maya Palenque (Palenque)
Aerial view - Hotel Mundo Maya Palenque (Palenque)
A terrace, shopping on site, and a garden are just a few of the amenities provided at Hotel Mundo Maya Palenque. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a bar and a 24-hour gym.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, Balcony, Garden View

Deluxe Room, Balcony, Garden View | Balcony

Deluxe Room, Balcony, Garden View

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony, Garden View

Deluxe Double Room, Balcony, Garden View | Premium bedding, down comforters, in-room safe, desk

Deluxe Double Room, Balcony, Garden View

9.8 out of 10
Exceptional
(17 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Premium bedding, down comforters, in-room safe, desk

Junior Suite

  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down comforters, in-room safe, desk

Presidential Suite

  • Garden view
  • 96 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

About the neighborhood

Located in Palenque, Hotel Mundo Maya Palenque is in the suburbs and near a boardwalk/promenade. Travelers eager for a bit of culture can stop by Museo Del Textil, while those wishing to experience the area's natural beauty can explore Palenque National Park and Misol-Ha Waterfalls. Be sure not to miss outdoor adventures like ecotours and hiking/biking trails. Visit our Palenque travel guide
Map
Carretera Federal Palenque-Ruinas Km 4.5, Palenque, CHIS, 29960

What's nearby

  • Palenque National Park
    Palenque National Park
    6 min walk - 0.3 miles
  • Aluxes Eco Park
    Aluxes Eco Park
    16 min walk - 0.8 miles
  • Museo de Sitio Palenque
    Museo de Sitio Palenque
    10 min drive - 2.5 miles
  • Palenque Archaeological Zone
    Palenque Archaeological Zone
    12 min drive - 3.2 miles
  • El Panchán
    11 min drive - 3.2 miles

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.)
    15 min drive

Restaurants

  • A Takear!
    5 min drive
  • Restaurante La Selva
    4 min drive
  • Monte Verde Trattoria Pizzeria Italiana
    4 min drive
  • El Michol
    3 min drive
  • Don Mucho's
    17 min walk

About this property

Hotel Mundo Maya Palenque

Upscale family-friendly hotel in a national park
You can look forward to a terrace, shopping on site, and a garden at Hotel Mundo Maya Palenque. Treat yourself to a massage or other spa services. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool
  • Free self parking
  • Continental breakfast (surcharge), bike rentals, and an area shuttle
  • Smoke-free premises, a foosball table, and a nature reserve
Room features
All 144 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Showers, hair dryers, and shampoo
  • 60-inch flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and LED light bulbs

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge) up to 15 km
  • Train station pick-up and drop-off shuttle (surcharge) from 7:00 AM to 5:00 PM
  • Train station shuttle at scheduled times, on request
  • Free uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 221 for adults and MXN 221 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Shopping
  • Table tennis
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • In a national park
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible train station shuttle
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2024
  • Communal living room
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 221 for adults and MXN 221 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

A car is recommended for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Gafsacomm Palenque Hotel
Hotel Gafsacomm Palenque Palenque
Hotel Gafsacomm Palenque Hotel Palenque

Frequently asked questions

Does Hotel Mundo Maya Palenque have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Mundo Maya Palenque pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Mundo Maya Palenque?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Mundo Maya Palenque?

Check-out is at noon.

Where is Hotel Mundo Maya Palenque located?

This family-friendly Palenque hotel is located in a national park, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and Palenque Archaeological Zone. El Panchán is 2.9 mi (4.6 km) away.

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Reviews

Hotel Mundo Maya Palenque Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.4

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 208 out of 250 reviews
Rating 8 - Good. 29 out of 250 reviews
Rating 6 - Okay. 9 out of 250 reviews
Rating 4 - Poor. 4 out of 250 reviews
Rating 2 - Terrible. 0 out of 250 reviews

Reviews

Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, very friendly staff. Will definitely be staying here when we return.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Yolanda

Liked: Cleanliness, property conditions & facilities
great service and perfect location .... feel very safe
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

FIDEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, professional and friendly staff. All rooms have terrace. Easy access from the Palenque Chiapas airport or the downtown area. Close to Palenque's archeological site.
Stayed 10 nights in Feb 2026
Verified

10/10 Excellent

astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, helpful and friendly staff, and you are in the middle of nature!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities
the site and hotel were beautiful, almost like living in the jungle adjoing the National Park where the ruins are. All you can hear from your balcony was the birds and insects at nite. almost magical Staff was awesome, place was spotless
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Gillian

Lovely clean hotel with excellent services and friendly staff. The a/c in our room stopped working so we were moved to another room after staff tried to fix the problem. I was ill for 2 days of our stay. Reception and restaurant staff were really helpful when my husband asked various questions about help with cancelling a trip we had booked with another company, room service and medicines. I would definitely stay here again if I was back in the area.
Pool at night
Exterior at night
Breakfast view
Room service
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! Beautiful, new property and stunning balcony jungle views! The rooms were extra luxurious and comfortable.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent located next to the ruins and the staff was formidable
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jonathan

Liked: Amenities
Nice and clean hotel
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Everardo

Liked: Cleanliness, amenities, property conditions & facilities
Wow, is just one word that you can think of when you get off the van, just wow. Beautiful, well maintained, excellent staff, clean and just a good feeling in the middle of the jungle listening to nature all around.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities and friendly service. For the price, the rooms are incredibly luxurious.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort-style hotel to chill out in and use as a base for sightseeing. The price is hard to beat for what you get. It’s located close to the Palenque Maya site which puts it in the middle of the jungle. It makes the Maya ruins a breeze to reach but limits alternative dining options or going for a quick walk in town. The setting is awesome though if you like being in nature. The hotel restaurant has tasty food even if it wasn’t the best I had during my four weeks in Mexico. Friendly staff as well.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Very beautiful hotel set in lush jungle super convenient to the National Park. Ample pool area Room was almost perfect. Nice comfortable bed. Great shower. Soft towels. Air/Heat. Strong wifi. TV worked. Clean! Excellent massage at spa…but took some effort to get appts. We went around in circles but eventually succeeded and someone was able to set a date/hour for services. Complimentary transport to Tren Maya was greatly appreciated. However…recommend avoiding the restaurant. First meal was ok…just thought it odd I couldn’t leave a tip on my credit card. Tips must be in cash. Second and third meals…foods to be hot were cold. Crunchy was soggy. Lacked seasoning. We gave up and found excellent places to eat in town. Cab ride to/from $5 usd.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lázaro

Liked: Cleanliness, amenities, property conditions & facilities
These hotels are part of a hotel chain run by the Mexican government in conjunction with the Tren Maya project. They are all extremely convenient to the various archaeological sites (in this case Palenque), and very affordable - particularly for international travelers, but they are also intended to be within the reach of national tourists - while providing the full amenities of a five star resort: gym, pool, balcony, excellent food, gorgeous gardens, etc. Staff is very helpful and accommodating. Also, I'll note the hotel itself wasn't at all crowded during the 2025 winter holidays, making it still a bit of a hidden gem. If you are the kind of person that wants to support the Mexican democratic socialism project (4T), that's also an additional reason to stay here. However, to be honest, these hotels are a great deal regardless of one's politics. I've stayed in two Hotel Mundo Maya hotels and found both of them similarly excellent (they are very much built and run along a similar template). I would strongly recommend considering them if visiting any of the Mayan ruins across the train route! For this one in particular, the Palenque archaeological site's entrance is right across the street from the hotel's parking lot (a short shuttle ride or very reasonable walk from the reception). p.s. I am from Mexico, but living abroad. This review is in English just because I am aiming it towards international tourists, since they are less likely to know about this hotel chain.
Hotel garden paths
Their standard room
Technically not part of the hotel, but the archaeological site is literally next door :)
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mandy

Liked: Cleanliness, amenities, property conditions & facilities
I spent one night at this recently-opened hotel and I wish I had spent more. The hotel is beautiful, the rooms spacious, the beds very comfortable, the linens first-rate, and the interior design impeccable. Moreover, the staff are very gracious and have obviously been very well trained as the service was basically flawless. And the location is unbeatable—in the heart of the jungle so you can experience all the sights and sounds and directly across from the entrance to the Palenque Archaeological Zone. I arrived on the Tren Maya and the hotel provided a courtesy shuttle between the station and the hotel. The service is free, but you do need to contact the hotel at least 24 hours in advance to reserve a space. All-in-all, I had a great experience and have to hand it to the visionaries who created the Tren Maya and its network of supporting hotels. Job well done!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful place to stay
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and service staff ❤️❤️❤️
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice everything beautiful very recommended
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accomodations! From the entrance to your room! The staff in every part of the hotel were exceptional -- kind, helpful, knowledgeable. The rooms are large with a great balcony sitting area. The rainfall shower was great! The restaurant staff were very helpful when we ordered gluten free items. The regular menu items were delicious -- try the grilled fish and Caeser salad!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Melba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing surrounded by the jungle
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ivonne

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous new luxury Bohemian boutique hotel. Nicest place we have stayed!!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Every was great love it.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, and the staff was courteous and helpful throughout our stay. The hotel itself is truly beautiful—you really feel immersed in the jungle while still enjoying the comfort of a very nice hotel. My only drawback was the restaurant. While the setting is lovely and the staff is very friendly, the food lacked flavor. I would recommend dining elsewhere. It’s a shame, as the restaurant has great potential given its beautiful atmosphere and excellent service.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

evelin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 1 night in Sep 2025