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Hotel Ikzam Palenque

Property class: 3

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Photo gallery for Hotel Ikzam Palenque

A pool area with a hammock, lounge chairs, and a building with balconies. - Hotel Ikzam Palenque (Palenque)
A restaurant interior with wooden tables, chairs, a decorative vase with flowers, and a neon sign. - Hotel Ikzam Palenque (Palenque)
A multi-level building with balconies, staircases, and a door. - Hotel Ikzam Palenque (Palenque)
Unclassified image, 4 of 70, button - Hotel Ikzam Palenque (Palenque)
A stone-paved pathway in a lush, well-lit outdoor area with various plants and a bamboo structure. - Hotel Ikzam Palenque (Palenque)
Located close to El Panchán and Museo Del Textil, Hotel Ikzam Palenque provides a terrace, a garden, and a bar. The on-site restaurant, Kinich Kan Balam, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a bed, a bedside table with a phone and a hat, a chair, and a small table with water bottles.

Standard Room, 1 King Bed, Balcony

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, laptop workspace

Standard Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Habitación Ikzam Signature)

A hotel room with a bed, a ceiling fan, a window with curtains, and a potted plant.

Superior Room (Habitación Ikzam Signature)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony

A hotel room with two beds, a ceiling fan, and a view of the outdoors through a window with curtains.

Standard Double Room, Balcony

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Standard

A hotel room with two beds, a ceiling fan, a nightstand, and a window with curtains.

Quadruple Room Standard

  • Sleeps 4

About the neighborhood

Located in Palenque, Hotel Ikzam Palenque is in the city center. El Panchán and Palenque Archaeological Zone are notable landmarks, and the area's natural beauty can be seen at Cascadas de Roberto Barrios and Misol-Ha Waterfalls. Museo Del Textil and Museo de Sitio Palenque are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Palenque travel guide
Map
Merle Green No. 7, La Canada Ecotourist Center, Palenque, CHIS, 29960

What's nearby

  • A colorful bird sculpture in an outdoor setting with a thatched roof and stone walls.
    Aluxes Eco Park
    7 min drive - 2.3 miles
  • Ancient ruins surrounded by lush greenery and a clear blue sky.
    Palenque National Park
    12 min drive - 3.4 miles
  • A large stone pyramid with a staircase leading to the top, surrounded by lush greenery and a clear blue sky.
    Palenque Archaeological Zone
    19 min drive - 5.0 miles
  • El Panchán
    7 min walk - 0.4 miles
  • Museo Del Textil
    16 min walk - 0.9 miles

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.)
    139 min drive

Restaurants

  • Cafe Jade
    1 min walk
  • pizzas exprés
    3 min walk
  • Restaurante Maya Cañada
    1 min walk
  • A Takear!
    3 min walk
  • El Herradero
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 250 for adults and MXN 250 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Kinich Kan Balam

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Accessible train station shuttle
  • Front entrance ramp
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2006
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 250 for adults and MXN 250 for children
  • Airport shuttle fee: MXN 2400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Ikzam Palenque have a pool?

Yes, this property has an outdoor pool.

Is Hotel Ikzam Palenque pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Ikzam Palenque?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Ikzam Palenque?

Check-out is at noon.

Does Hotel Ikzam Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2400 per vehicle applies.

Where is Hotel Ikzam Palenque located?

Located in the heart of Palenque, this hotel is within 1 mi (2 km) of El Panchán and Museo Del Textil. Palenque Archaeological Zone and Museo de Sitio Palenque are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ikzam Palenque Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 398 out of 704 reviews
Rating 8 - Good. 251 out of 704 reviews
Rating 6 - Okay. 46 out of 704 reviews
Rating 4 - Poor. 4 out of 704 reviews
Rating 2 - Terrible. 5 out of 704 reviews

Reviews

Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at IKZAM HOTEL (previously Chablis) was absolutely fantastic! The location is perfect—just a short walk to restaurants, convenience stores, and the main street in town, and only 15-20 min drive to Palenque Archaeology Site. The staff was incredibly welcoming, offering great local recommendations and ensuring our room was spotless and comfortable. The restaurant was also great with great variety of local food. Very nice pool and spacious clean room with AC. They also offer a spacious parking lot. We traveled with our 3 y/o son and stayed for 3 nights. Highly recommend this hotel to anyone visiting the area. We can’t wait to come back!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the property, excellent attention to detail and staff was wonderful.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities
The rooms are cosy, yet comfortable and certainly spotless. All personal have attentive to our needs. Location is key to gain easy access to the arqueologycal area, as well as o/from TrTrain Maya, or the Bus station. been kind and very
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant at hotel was excellent and all staff very helpful and nice.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice clean and quiet hotel with a convenient restaurant with excellent customer service
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Elena

Liked: Cleanliness, property conditions & facilities, room comfort
Good Location, small swimming pool. Great Breakfast.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Very charming w a great restaurant. Loved our stay here and definitely would recommend to come here.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Martha

Nice location
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed hotel set in pleasant surroudings with good selection of local restaurants. Happy to recommend.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Chung Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the location, quietness, air conditioning, swimming pool, and overall cleanliness of the hotel. We highly recommend to others.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nicely located, older decor but in good condition and very clean. Has everything you need.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position in Palenque, very close to ADO station and in a nice street with plenty of nice restaurants. Lovely pool area, spacious nicely laid out hotel, very quiet, and very clean. Couldn’t fault it.
Stayed 3 nights in May 2024
Verified review

8/10 Good

Nancy

Liked: Amenities
Pool area very nice in the steamy beautiful jungle. Sitting out in that area in the morning for breakfast was lovely. The staff was kind and helpful.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Iliana Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chablis is a very nice hotel. It’s clean, has great staff, their restaurant is very good and it’s in a great location. One of the best locations for Palenque and a great choice of hotel. They should invest in remodeling their restrooms as they’re a bit outdated, otherwise everything was great.
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

KA FAI

Liked: Cleanliness, staff & service, property conditions & facilities
It's a very good hotel, clean, safe, nice people, 2 minutes walk to ado bus station, 5 minutes walk to collectivo for the ruins, air conditioning excellent, it's very good for a 3 star hotel
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Margaret L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and comfortable.

This is a comfortable, clean and safe place. Service was good and it was really nice to have an onsite restaurant during torrential rainfalls. There were also a number of other dining options close by.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Chablis was in a beautiful location. Our room had a balcony looking out onto the pool. There was lots of room to sit and enjoy the garden area. The staff were excellent and always helpful. The restaurant had a nice patio and the food was very good. We ate there regularly despite the many restaurants nearby.
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very convenient area, right accross ADO bus stop ( where you can book daily excursions or train maya) and next to many dining options. Quick and convenient loundry service. Welcome drink included. Professional staff. Great shower! I reccommend this hotel for your stay in Palenque.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving on Tren Maya we were surprised that a shuttle was waiting for us at the train station with our name to help us locate them. We did not request that. Price quoted was approx. $35 US to go to hotel from station. We were tired from the all day train ride so we paid it rather than look for a taxi, then learned trip should have been 200 pesos mx for the ride. That’s disappointing to be taken advantage of. Employees at hotel were super helpful. Helped us arrange tour the next day- however the timing of the tour pick up from ruins to the van for Misol Ha and Agua Azul leg of tour left only back bench of van with no windows no air for seating. An arduous trek over terrible roads seated like that left us sick, in pain, and angry with tour company who would stuff so many people in a vehicle. Arriving at Agua Azul, chafer recommended restaurant next to where van was parked- their selections and quality of food disappointing-better selections if you keep walking toward the falls. Morning receptionist helped us get a taxi rather than use the shuttle service that was so expensive and not looking out for our best interest in terms of comfort. Hotel location is good- quiet, just off main road, walking area. Restaurant is great! Waiter exceptional, food good, convenient that it is right on site. Tour company has same name as restaurant. I do NOT recommend tour company.
Restaurant :GREAT, Tour Company by same name: Not Recommended.
Great breakfast. Restaurant is in hotel premises.
Hotel
Hotel- very nice room with thoughtful employees.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

GLORIA ALICIA

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Kieran

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel. Great location. No issue at all.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
Great location, very clean and staff are friendly and helpful. A very nice boutique hotel that is small and inviting. Surrounded by Tropical trees and vegetation which makes it feel comfortable and secure. Highly recommend.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Amalia

Liked: Cleanliness, staff & service, amenities
Great little place to stay at.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2026