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Axkan Arte Palenque

3.0 star property
Travelers find serenity in garden surroundings at this peaceful retreat, where spa treatments refresh the spirit and an on-site restaurant serves delicious meals

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Photo gallery for Axkan Arte Palenque

Exterior - Axkan Arte Palenque (Palenque)
Property entrance - Axkan Arte Palenque (Palenque)
Garden - Axkan Arte Palenque (Palenque)
Bar (on property) - Axkan Arte Palenque (Palenque)
Front of property - Axkan Arte Palenque (Palenque)
Axkan Arte Palenque offers a genuine escape with lush gardens and a tranquil atmosphere. Enjoy massages, meals from breakfast to dinner, an outdoor pool, a children's pool with sun loungers, and free WiFi in public areas.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Palenque is home to Axkan Arte Palenque. Palenque Archaeological Zone is a local landmark, and the area's natural beauty can be seen at Palenque National Park and Misol-Ha Waterfalls. Visit our Palenque travel guide
Map
Carretera a Palenque KM 1.5, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park
    Aluxes Eco Park
    10 min walk - 0.6 miles
  • Palenque National Park
    Palenque National Park
    6 min drive - 1.6 miles
  • Museo de Sitio Palenque
    Museo de Sitio Palenque
    12 min drive - 3.2 miles
  • Palenque Archaeological Zone
    Palenque Archaeological Zone
    14 min drive - 3.8 miles
  • El Panchán
    7 min drive - 2.1 miles

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.)
    12 min drive

Restaurants

  • Restaurante La Selva
    3 min drive
  • A Takear!
    3 min drive
  • Pool Bar
    13 min walk
  • La foresta
    12 min walk
  • Restaurante Maya Cañada
    3 min drive

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • No elevator

More

  • 2 floors
  • Built in 2015
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 10 AM to 9:30 PM
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Does Axkan Arte Palenque have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10 AM–9:30 PM.

Is Axkan Arte Palenque pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Axkan Arte Palenque?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Axkan Arte Palenque?

Check-out is at noon.

Where is Axkan Arte Palenque located?

Situated in Palenque, this hotel is within 3 mi (5 km) of Palenque National Park, El Panchán, and Museo Del Textil. Museo de Sitio Palenque and Palenque Archaeological Zone are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Axkan Arte Palenque Reviews

7.8

Good

8.2

Cleanliness

8.4

Location

7.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 87 out of 263 reviews
Rating 8 - Good. 96 out of 263 reviews
Rating 6 - Okay. 54 out of 263 reviews
Rating 4 - Poor. 18 out of 263 reviews
Rating 2 - Terrible. 8 out of 263 reviews

Reviews

Verified

10/10 Excellent

Luis

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property show in the way to the ruins but is far from the road. The road is grave one and rain make sludge and unsafe. From desk is really friendly and nice.
Stayed 1 night in Nov 2024
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
This property is a great value. The pool is great. The location is great. We were there when it was very, very hot, so I can understand why the staff were a little disinterested in working. The rooms are really nice with the balcony. Unfortunately because the property is not as well cared for as it may have once been, there are several openings where the cockroaches sneak in. That was I’m only complaint.
Stayed 2 nights in May 2024
Verified

8/10 Good

fer

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in May 2026
Verified

6/10 Okay

Eloise

Liked: Cleanliness, staff & service

Nice but could be improved

Friendly and helpful reception, cute rooms with nice gardens. The pool needed improving though, like the addition of some sun bathing, deck chairs not just plastic garden chairs plus plants need abit more looking after in that area. As well as the pond topping up with some more water.
Stayed 2 nights in Nov 2022
Verified

4/10 Poor

Margarita

Disliked: Staff & service, amenities, property conditions & facilities
The pool was full of leaves, the bathroom had a lot of mold and very unkept, the shower head was also full of lime. The room had no coffee maker or a mini fridge. The pictures on the website are very deceiving. I would honestly not recommend this place to any of my friends/family.
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

omer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in urgent need of care and love, the staff doesn't seem to care at all, half the things are broken or do not work ...
Stayed 2 nights in Feb 2024
Verified

4/10 Poor

Peter

Disliked: Staff & service, amenities
Waiter was texting and would not acknowledge us until after his long text Coffee carafe in the room hadn’t been cleaned or resupplied from th previous guests
Stayed 3 nights in Mar 2023
Verified

6/10 Okay

Adriana

Liked: Staff & service
Disliked: Property conditions & facilities
lo malo 1 de las 2 habitaciones olía mal pase a recepción y amablemente me cambiaron a otra en mejores condiciones, los baños deteriorados, regaderas vencidas herrumbradas, el minisplit de 1 de las 2 habitaciones goteaba agua, cortinas rasgadas, la alberca con el agua muy turbia, el restaurante al parecer es de otro dueño precios accesibles pero no tienen variedad, relación precio calidad - aceptable, el viaje fue corto un fin de semana con mis hijos adolescentes, me tocó una habitación mejor que la de ellos.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Jorge

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La propiedad está bonita, los empleados x.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Yessica

Liked: Property conditions & facilities
Disliked: Amenities
Si muy bien todo
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Alejo

Liked: Staff & service
No apto para jente adulta o con problemas para Caminar hay muchas gradas
Stayed 2 nights in Mar 2026
Verified

8/10 Good

MANUEL ALBERTO

Liked: Staff & service
La alberca estuvo bien. Aspectos a mejorar mantenimiento de la habitación. La habitación limpia.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cecy

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente solo estuvimos una noche de paso pero fue excelente la atencion
Stayed 1 night in Nov 2025
Verified

8/10 Good

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
La habitación no cuenta con cafetera a como indica la página. El hotel el sencillo pero bonito, eso sí, no lo recomendaría para adultos mayores ya que solo hay escaleras para llegar a las habitaciones
Stayed 1 night in Nov 2025
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service
Buen servicio y precio accesible. Áreas comunes sucias (alberca con agua muy turbia) e instalaciones del baño muy deterioradas
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Irma Blanca

Liked: Cleanliness, property conditions & facilities

Bien

Llegue muy cansada y hay que subir escaleras, después de todo el día caminar y subir y bajar escaleras. Fue lo que no me gusto. Su comida es buena., no cuentan con teléfono y aunque informe fueran por maletas a x hora no fue así, tuve que cargarlas
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Las instalaciones son muy buenas así como el servicio del personal
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alrededores todo verde, el personal muy buen servicio, siempre alegres, limpieza buena
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Ernesto

Liked: Cleanliness, staff & service

Quisiera regresar.

Me gusto el ambiente natural estar rodeado de la naturaleza y el concepto del hotel.
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Adriana

El hotel cómodo para lo que es descansar
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Verified traveler

Agradable

Lugar tranquilo,agradable en dónde puedes pasar unos días en familia aunque tiene muchas áreas para mejorar y mantenimiento. La habitación se siente el olor a humedad . El personal es amable. El costo del buffet es accesible aunque no es muy extenso el menú pero por el costo me parece justo y delicioso. Cómo sugerencia en el jardin de la alberca deberían de fumigar porque si hay muchas hormigas en el pasto y darle mantenimiento alas áreas verdes. En general el hotel me pareció agradable para la estadía.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Verónica Haydée

Liked: Cleanliness, staff & service, amenities
Esta bonito para entrar tiene que ser a fuerza en auto x que so. Como dos kilómetros en terreno baldio y pues no recomendable salir caminando
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service
La naturaleza lo hace único y tranquilo
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Röss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Jul 2024
Verified

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La entrada hacia el hotel es muy reducida, el estacionamiento pequeño
Stayed 2 nights in Jun 2024