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The Arista Hotel

4.5 star property
Luxury hotel with 3 restaurants and a full-service spa

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Photo gallery for The Arista Hotel

Outdoor pool, sun loungers
Executive Suite | Minibar, in-room safe, desk, soundproofing
Lobby
Front of property - evening/night
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double Room, Smoking

Minibar, in-room safe, desk, soundproofing

Superior Double Room, Smoking

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Arista Suite

Arista Suite | Minibar, in-room safe, desk, soundproofing

Arista Suite

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 94 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, soundproofing

Executive Suite

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 70 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double

Minibar, in-room safe, desk, soundproofing

Deluxe Double

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Private bathroom
Hair dryer
Minibar
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Arista Club

Arista Club | Minibar, in-room safe, desk, soundproofing

Arista Club

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Smoking

Minibar, in-room safe, desk, soundproofing

Superior Twin Room, Smoking

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe include New Year Eve Dinner for 2 persons

Minibar, in-room safe, desk, soundproofing

Deluxe include New Year Eve Dinner for 2 persons

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
Jl. Kapt. A. Rivai, Palembang, South Sumatra, 30129

What's nearby

  • Jakabaring Stadium - 2 min walk - 0.1 miles
  • Palembang Square Mall - 7 min walk - 0.4 miles
  • Palembang Indah Mall - 15 min walk - 0.8 miles
  • Great Mosque of Palembang - 2 min drive - 1.2 miles
  • Ampera Bridge - 3 min drive - 2.1 miles

Getting around

  • Bumi Sriwijaya LRT Station - 4 min walk
  • Cinde LRT Station - 6 min drive
  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 12 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Yoshinoya - ‬6 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Shihlin Taiwan Street Snacks - ‬2 min walk
  • ‪Ya Kun Kaya Toast - ‬2 min walk

About this property

The Arista Hotel

Luxury hotel in the business district
You can look forward to dry cleaning/laundry services, a bar, and a gym at The Arista Hotel. Indulge in a massage at Arista Wellness Center, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Indonesian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a sauna.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), concierge services, and free newspapers
  • Luggage storage, a 24-hour front desk, and a porter/bellhop
Room features
All 142 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with digital channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • 1000 Rasa Coffee Shop
  • Brava Parlour
  • Golden Abalone Restaurant
  • Onyx Lounge

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 6 and up, and test must have been administered no more than 48 hours prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Horison Palembang
Hotel Horison Palembang
Arista Hotel Palembang
Arista Palembang
The Arista Hotel Hotel
The Arista Hotel Palembang
The Arista Hotel Hotel Palembang

Frequently asked questions

Does The Arista Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Arista Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Arista Hotel?

Self parking is free at this property.

What time is check-in at The Arista Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at The Arista Hotel?

Check-out is at noon.

Does The Arista Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Arista Hotel located?

Situated in the business district, this luxury hotel is within a 10-minute walk of Jakabaring Stadium and Palembang Square Mall. Palembang Indah Mall and Great Mosque of Palembang are also within 2 mi (3 km). Bumi Sriwijaya LRT Station is only a 4-minute walk and Dishub LRT Station is 5 minutes.

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The Arista Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 50 reviews
Rating 8 - Good. 22 out of 50 reviews
Rating 6 - Okay. 2 out of 50 reviews
Rating 4 - Poor. 0 out of 50 reviews
Rating 2 - Terrible. 2 out of 50 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Very pleasant, very clean, I will definitely comeback in the future.
Stayed 2 nights in Apr 2024

10/10

Heard this was the nicest hotel in Indonesia and it certainly didn't disappoint. The people there are so nice and professional.
Stayed 2 nights in Aug 2024

10/10

nice property adjacent to the biggest mall in palembang. got upgraded to a club room which is nicely furnished
Stayed 1 night in Nov 2022

10/10

Arista Hotel in Palembang exceeded my expectations in every aspect. The lobby welcomes you with grandeur, the room offers ample space and a convenient work table. The cozy bed ensures a comfortable stay, complemented by a rejuvenating rainwater shower in the impressive bathroom. Fast and efficient check-in/check-out processes streamline the experience. One standout feature is the delightful breakfast spread, featuring a variety of local delicacies. The proximity to ICON mall adds to its appeal, but caution is advised when crossing due to the lack of traffic lights. Overall, Arista Hotel has my highest recommendation as the best choice in Palembang.
Stayed 2 nights in Jan 2024

2/10

I paid for the express service to wash my clothes, it indicates to get them back in 3 hours. I checked out two days later and did not manage to get them back. The hotel staff: `Eka from the Front Office Department`` reached out afterward, send me a picture of the package, and was going to charge me to send them back to my home address. It has been a month now, the clothes still did not arrive and the WhatsApp number got silent. VERY POOR CUSTOMER SERVICE!!
Stayed 5 nights in Sep 2022

10/10

Stayed 1 night in Dec 2024

10/10

Stayed 5 nights in Nov 2024

10/10

Stayed 3 nights in Nov 2024

10/10

Stayed 3 nights in Aug 2024

8/10

Stayed 3 nights in Jun 2024

8/10

Stayed 2 nights in Sep 2023

10/10

Stayed 12 nights in Aug 2022

8/10

Stayed 1 night in Apr 2022

10/10

Stayed 2 nights in Mar 2021

10/10

Love it. Location,,staff, breakfast. Evert Yyhinv Love it. Location, staff, breakfast. All perfect
Stayed 1 night in Jul 2019

10/10

Stayed 3 nights in Dec 2018

8/10

Stayed 2 nights in Jul 2018

10/10

Very nice hotel at great location. Opposite mall have all shopping and restaurants.
Stayed 1 night in Apr 2018

10/10

Love the size of the tub! Thanks for the upgrade. The service from breakfast F&B staff were better than Front Office, especially their English proficiency. Housekeeping was polite and provided good service. Breakfast spread was good, but could improve on taste and heating mechanism. The same processed juice was prepared for breakfast, yet the water to cordial juice ratio was not the same, as we noticed that the juice on the second day was more sour. Hotel management should think of safety for staff who Work at Height. Ladder was used from 1st floor to 2nd floor when changing lobby curtain. 2 staff hold the ladder at each floor while the 3rd staff climb to the ceiling, no safety boots nor safety harness was used. Hotel is beside a new mall, just be courageous enough to cross the busy road. Easy to catch Grab to go anywhere.

8/10

Great service from Hotel staffs, Friendly and helpful. The room is clean. Good spread of breakfast choices with many local delights! The hotel provide free wifi for only 3 devices but the staff is kind enough to increase the no of devices for me.
Stayed 1 night in Mar 2018

8/10

A relaxing and good experience. Hotel room was clean and services rendered by the staff were excellent. Would go back there again on my next visit.
Stayed 2 nights in Mar 2018
This review was submitted before 2018 and has not been verified.

8/10

Voyage professionnel à Palembang. Le quartier est en chantier (construction du métro).
Stayed 2 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10

I give two thumbs up for the Concierge staffs! Very friendly and attentive. About the rooms.. Some have been renovated but some are still old rooms. There are renovation construction in progress so be mindful of the noises.. They said the construction will stop at 5pm, but it was not.. I can still hear the noises up to 6 or 7pm. Quite disturbing. There was something wrong with the shower water too.. I couldn't set it up to warm. It was either too hot or cold. They need to fix that water heater.
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10

Nice hotel, great breakfast, but why have those exterior lights that shine in the guest rooms?
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10

도보 5분거리 쇼핑센터가 있는 점이 장점이며, 숙박 또한 무난하며 대체적으로 편안한 편입니다. 1층에 있는 중국 레스토랑 및 이탈리안 레스토랑 또한 무난합니다. 2박 정도 숙박하시기에 편안한 편입니다.
Stayed 2 nights in Jul 2017