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Novotel Palembang Hotel & Residence

Property class: 4

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Photo gallery for Novotel Palembang Hotel & Residence

A pool area with a central walkway, surrounded by palm trees and a building with a glass facade. - Novotel Palembang Hotel & Residence (Palembang)
A hotel room with a bed, a desk, a wardrobe, and a bathroom. - Novotel Palembang Hotel & Residence (Palembang)
A modern hotel reception area with a glass partition, a receptionist, and a large window. - Novotel Palembang Hotel & Residence (Palembang)
A pathway flanked by lush greenery and palm trees, leading to a building with a blue roof. - Novotel Palembang Hotel & Residence (Palembang)
A modern restaurant with a long counter, red upholstered chairs, and a polished tile floor. - Novotel Palembang Hotel & Residence (Palembang)
Located close to Palembang Trade Center Mall and Palembang Golf Club, Novotel Palembang Hotel & Residence provides an adjacent golf course, a nightclub, and a terrace. Take some time to relax at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. In addition to a shopping mall on site and a coffee shop/cafe, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room (1 Super King Bed)

A hotel room with a bed, a desk, a wardrobe, and a bathroom.

Deluxe Room (1 Super King Bed)

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a bed, a desk with a computer, a wardrobe, and a bathroom with a mirror and sink.

Deluxe Room, 2 Twin Beds

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room (Super King Bed)

A hotel room with a bed, a desk, a wardrobe, and a bathroom.

Superior Room (Super King Bed)

  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with a bed, a desk with a computer, a wardrobe, and a bathroom with a mirror and sink.

Superior Room, 2 Twin Beds

  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

Family Suite

  • 94 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free wired internet

Junior Suite

  • 68 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Deluxe Room (Premium King Bed)

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Superior Room (Premium King Bed)

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Palembang, Novotel Palembang Hotel & Residence is connected to a shopping center. Pulau Kemaro Pagoda and Ampera Bridge are notable landmarks, and travelers looking to shop may want to visit Palembang Trade Center Mall and Palembang Indah Mall. Looking to enjoy an event or a game? See what's going on at Jakabaring Stadium or Jakabaring Sport City. Spend some time exploring the area's activities, including golfing. Visit our Palembang travel guide
Map
Jalan R Sukamto No 8a, Palembang, South Sumatra, 30127

What's nearby

  • Palembang Trade Center Mall
    8 min walk - 0.5 miles
  • Palembang Golf Club
    15 min walk - 0.8 miles
  • Palembang Indah Mall
    8 min drive - 5.0 miles
  • Ampera Bridge
    8 min drive - 5.9 miles
  • Jakabaring Stadium
    8 min drive - 3.9 miles

Getting around

  • RSUD LRT Station
    7 min drive
  • Kramasan Station
    17 min drive
  • Palembang (PLM-Sultan Mahmud Badaruddin II)
    32 min drive

Restaurants

  • The Forest Cafe & Resto
    10 min walk
  • Soto Ayam "AMBENGAN" asli Surabaya
    9 min walk
  • Venus Luxury club
    11 min walk
  • The Square Resto Novotel
    5 min walk
  • Ayam Bakar Wong Solo
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 100,000 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 220,000 for adults and IDR 110,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 9-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 13 meeting rooms
  • 15,608 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Ballroom
  • Built in 2003
  • Designated smoking areas
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 220000 for adults and IDR 110000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: IDR 100000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 0220101282961

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Novotel Palembang Hotel & Residence have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Novotel Palembang Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Palembang Hotel & Residence?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Novotel Palembang Hotel & Residence?

Check-out is at noon.

Does Novotel Palembang Hotel & Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is Novotel Palembang Hotel & Residence located?

Located in the heart of Palembang, this spa hotel is within 1 mi (2 km) of Palembang Trade Center Mall and Palembang Golf Club. Museum Balaputra Dewa and Kemaro Island are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Palembang Hotel & Residence Reviews

8.2

Very Good

8.0

Cleanliness

7.6

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 18 out of 62 reviews
Rating 8 - Good. 33 out of 62 reviews
Rating 6 - Okay. 7 out of 62 reviews
Rating 4 - Poor. 4 out of 62 reviews
Rating 2 - Terrible. 0 out of 62 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient and exceptionally clean. The front desk staff were friendly, helpful, and professional throughout my stay. Check-in was smooth, and the overall experience was comfortable and pleasant. I would definitely recommend this hotel and stay here again in the future.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice place to stay at
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to relax and forget about work. It was great
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Lobby and room condition was perfect. Good fitness center and out side swimming pool. Service was very good as well and receptionist do speak Korean. All good!
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The floor dirty
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel con tutti i comfort
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy

Satisfied
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great start for the year!

We enjoyed our stay!
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great place, nice vibes. Just not too well maintained
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
침대와 베개가 아주 편리하였습니다. 또한 야외수영장시설도 아주 좋았습니다. 호텔 조식도 아주 좋았습니다. 단, 옷장 전등이 꺼지지 않습니다. 그래서 밤에 소등되지 않아서 곤란했습니다. 전기시설정비를 바랍니다.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing travel
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Liked: Staff & service, room comfort

Big room

Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Nice and spacious

The place is nice and spacious but kind of old
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for biz trip

Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Staff & service, room comfort
Good hotel overall, tapi karena sudah lama dan penuh terus jadi kondisi bagian dalam kamar mandi sudah "usang". It will be great kalau dibenahi atau direnovasi sedikit2..
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms.
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang.
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip

Not too bad for a business stay
Stayed 2 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel with attentive staff. Even when it is hot, the circular design means that you can walk around in the shade!
Stayed 6 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic experience

The best hotel you can find in Palembang. I would choose over other hotels in Palembang if I have another chance to visit this town. There is not much to see in terms of sightseeing though. I was told the spa offers great service as well even though I didn't have a chance to use it. The room and bathroom were very spacious and clean.
Stayed 7 nights in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

便利なホテル

初めてのパレンバン旅行でしたが、快適に過ごす事ができました、リゾート地や観光地ではないので、ホテルも少し心配でしたが、部屋も広くアメニティも充実していました。掃除も丁寧にされていました。買い物も徒歩圏内に大型ショッピングセンターがあり、便利です。小さいペットボトルの水は無料だと勘違いしていました。デポジットで15000円ほど支払いがあったのは驚きました。後、せっかくのベランダに椅子などが何もなかったのは残念でした。でも、次回パレンバンに来たときは、やっぱりこのホテルを利用させていただくと思います。いろいろ親切にして頂きありがとうごさいました。
Stayed 3 nights in May 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel for relaxation or business stay.

Stayed in this hotel twice and will stay again. Reception staff(guy) a bit stiff, no priority given despite being an Accor Plus member to check in early at 12pm, have to wait (excuse- room not ready). Follow up with another lady staff half hour later, then only ok to check in.
Stayed 1 night in Apr 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk service!

De ansatte var veldig trivelige. Til å begynne med valgte vi å sjekke inn noen minutter etter at vi kjøpte oppholdet gjennom Hotels, dessverre tok det litt tid da de ikke hadde fått det inn i systemet deres. De tilbydde oppfriskende jus for begge av oss. Vi fikk etter noen minutter beskjed om at rommet var klart, og vi fikk gratis frokost gjennom hotellet. De ansatte ved frokosten elsket oss, og det samme gjorde vi. Jeg og min kompis var veldig pratsomme og fant mye til felles med de ansatte ved frokosten. Takk til dere alle ved frokosten! Jeg ser VELDIG frem til å reise tilbake til samme hotell. I tillegg til trivelig ansatte, så hadde hotellet alt det vi trengte: basseng og treningsstudio. Det var også et kjøpesenter rett ved hotellet, og man skulle trodd at det skulle være en del bråk pga. at vi var så sentrale, men tvert om - hotellet er gigantisk så det var veldig utelukket fra sentrums bråk.
Verified review

8/10 Good

Liked: Staff & service
Disliked: Room comfort
Pelayanan baik , hanya bantalnya sudah harus diganti , kamar mandi perlu lebih diperhatikan lagi kebersihannya. Yang lain baik
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel perlu renov untuk kamar mandi