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Novotel Palembang Hotel & Residence

4.0 star property
Central hotel with 2 restaurants connected to a shopping center in Palembang

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Photo gallery for Novotel Palembang Hotel & Residence

2 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas
Point of interest
Bar (on property)
1 bedroom, minibar, in-room safe, desk
Sports facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | 1 bedroom, minibar, in-room safe, desk

Family Suite, Multiple Beds

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Eco-friendly toiletries
  • 94 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 2 Twin Beds

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, 2 Twin Beds

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 Double Bed

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Eco-friendly toiletries
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds, Pool View

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, 2 Twin Beds, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Eco-friendly toiletries
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Pool View

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Eco-friendly toiletries
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Jalan R Sukamto No 8a, Palembang, South Sumatra, 30127

What's nearby

  • Palembang Golf Club - 15 min walk - 0.8 miles
  • Palembang Square Mall - 5 min drive - 3.7 miles
  • Jakabaring Stadium - 5 min drive - 3.9 miles
  • Palembang Indah Mall - 6 min drive - 3.2 miles
  • Ampera Bridge - 7 min drive - 4.1 miles

Getting around

  • RSUD LRT Station - 7 min drive
  • Kramasan Station - 17 min drive
  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 32 min drive

Restaurants

  • ‪The Square Resto Novotel - ‬5 min walk
  • ‪The Forest Cafe & Resto - ‬10 min walk
  • ‪Martabak Bombay Asli - ‬8 min walk
  • ‪Pempek Candy - ‬7 min walk
  • ‪Chatime - ‬8 min walk

About this property

Novotel Palembang Hotel & Residence

Upscale hotel near Palembang Trade Center Mall
Located close to Palembang Golf Club and Museum Balaputra Dewa, Novotel Palembang Hotel & Residence provides an adjacent golf course, a nightclub, and a terrace. Take some time to relax at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. In addition to a shopping mall on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools and a children's pool, with pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • ATM/banking services, a TV in the lobby, and luggage storage
Room features
All 196 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 43-inch LCD TVs with cable channels
  • Balconies, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 100,000 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 220,000 for adults and IDR 110,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 9-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 13 meeting rooms
  • 15,608 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 220000 for adults and IDR 110000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: IDR 100000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Novotel Palembang
Novotel Hotel Palembang
Novotel Palembang
Novotel Palembang Hotel
Novotel Palembang Hotel Palembang
Palembang Novotel
Novotel Palembang & Palembang
Novotel Palembang Hotel & Residence Hotel
Novotel Palembang Hotel & Residence Palembang
Novotel Palembang Hotel & Residence Hotel Palembang

Frequently asked questions

Does Novotel Palembang Hotel & Residence have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Novotel Palembang Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Palembang Hotel & Residence?

Self parking is free at this property.

What time is check-in at Novotel Palembang Hotel & Residence?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Novotel Palembang Hotel & Residence?

Check-out is at noon.

Does Novotel Palembang Hotel & Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is Novotel Palembang Hotel & Residence located?

Located in the heart of Palembang, this spa hotel is within 1 mi (2 km) of Palembang Trade Center Mall and Palembang Golf Club. Kemaro Island and Pulau Kemaro Pagoda are also within 6 mi (10 km).

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Novotel Palembang Hotel & Residence Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 15 out of 55 reviews
Rating 8 - Good. 30 out of 55 reviews
Rating 6 - Okay. 6 out of 55 reviews
Rating 4 - Poor. 4 out of 55 reviews
Rating 2 - Terrible. 0 out of 55 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10

I was able to relax and forget about work. It was great
Stayed 3 nights in Jun 2022

10/10

Lobby and room condition was perfect. Good fitness center and out side swimming pool. Service was very good as well and receptionist do speak Korean. All good!
Stayed 1 night in Nov 2019

6/10

Stayed 1 night in Feb 2025

10/10

Ottimo hotel con tutti i comfort
Stayed 1 night in Dec 2024

8/10

Stayed 1 night in Aug 2024

6/10

Stayed 2 nights in Jul 2024

10/10

Stayed 4 nights in Mar 2024

8/10

Satisfied
Stayed 1 night in Jan 2021

10/10

We enjoyed our stay!
Stayed 1 night in Jan 2021

8/10

Great place, nice vibes. Just not too well maintained
Stayed 1 night in Jan 2020

8/10

Stayed 3 nights in Oct 2019

10/10

침대와 베개가 아주 편리하였습니다. 또한 야외수영장시설도 아주 좋았습니다. 호텔 조식도 아주 좋았습니다. 단, 옷장 전등이 꺼지지 않습니다. 그래서 밤에 소등되지 않아서 곤란했습니다. 전기시설정비를 바랍니다.
Stayed 1 night in Oct 2019

8/10

Amazing travel
Stayed 3 nights in Sep 2019

8/10

Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full
Stayed 1 night in Aug 2019

8/10

The place is nice and spacious but kind of old
Stayed 2 nights in Aug 2019

8/10

Stayed 1 night in Jul 2019

8/10

Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.
Stayed 2 nights in Jul 2019

10/10

Stayed 1 night in Jun 2019

8/10

Good hotel overall, tapi karena sudah lama dan penuh terus jadi kondisi bagian dalam kamar mandi sudah "usang". It will be great kalau dibenahi atau direnovasi sedikit2..
Stayed 1 night in Mar 2019

8/10

Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms.
Stayed 2 nights in Mar 2019

8/10

Stayed 1 night in Mar 2019

4/10

Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang.
Stayed 2 nights in Nov 2018

8/10

Not too bad for a business stay
Stayed 2 nights in Oct 2018

10/10

Stayed 1 night in Oct 2018

10/10

Very pleasant hotel with attentive staff. Even when it is hot, the circular design means that you can walk around in the shade!
Stayed 6 nights in Jul 2018