Vacation Packages to Basque Country for 2026

Property was extremely clean and quiet Location was not the best. Way too far out of the city. Costs about 12€ by cab to get into the city. I am assuming from all the health facilities around the hotel it is primarily for that purpose. Not a holiday destination. Front staff really didn’t sell the property. No explanation or advice on anything. Major downfall was the bed. Very uncomfortable. Almost like the centre had collapsed. It runs on an eco aircon system which does not allow temperature control. We were in room 126. I would probably describe the hotel as something put together by IKEA. Suits some but not us.

Exceptional hotel located just outside of San Sebastián old town, a taxi ride away. The room was lovely but the bathroom awkwardly laid out. We were slightly disappointed by the Michelin starred restaurant. The service felt routine, not special. Although each dish was creative and interesting, at times the presentation and presenter felt tired. Not a 3 star in our opinion.

Nous avons séjourné quatre nuits dans cet hôtel lors de notre visite à San Sebastián. L’hôtel est bien situé, à environ 20 minutes de marche de la vieille ville. Le quartier est agréable et compte plusieurs excellents restaurants, souvent moins achalandés que ceux du centre. Le gros point négatif concerne notre chambre, qui dégageait une très forte odeur d’égouts, accentuée lorsque la climatisation fonctionnait. L’odeur était si intense qu’elle nuisait réellement à notre confort. Nous avons demandé à changer de chambre, mais l’hôtel était complet et cela n’a pas été possible. Nous avons alors demandé une compensation financière en raison des désagréments, en mentionnant que nous envisagions même de changer d’hôtel. Malheureusement, nous n’avons obtenu une réponse qu’à la toute fin de notre séjour. La seule compensation offerte a été une réduction de 10 %. Au moment d’écrire cet avis, aucun remboursement n’a toutefois été effectué. Il reste donc à voir si cette compensation sera réellement appliquée. C’est décevant, car un problème aussi important aurait mérité une prise en charge plus rapide et un geste commercial plus significatif.

easy check in despite no reception at point of arrival, good room, only snag was not enough plugs: one euro & one American plug by the bed not helpful for euro travellers as do not carry a US plug so charging awkward. otherwise perfect stay

This is a newly restored hotel in the perfect location in the casco viejo de San Sebastian (the old part of the town) within walking distance of everything you will want to do, including going to La Concha beach. It is clean, everything works and the rooms have everything you expect. Our room faced the Basilica de Santa Maria del Coro built in the 18th century (and yes, the church bells ring but they did not bother us and it adds to the charm!). The Atari Grastroteka is a well regarded pintxo place right next door. Try it for sure but you have literally dozens and dozens of pintxo places all around. Try them all. We loved staying here and will be back.