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Sanctuary Palms

4.5 star property

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Photo gallery for Sanctuary Palms

Terrace/patio - Sanctuary Palms (Paihia)
The Pacifika Suite | Living area | 40-inch flat-screen TV with satellite channels, TV, fireplace - Sanctuary Palms (Paihia)
Exterior - Sanctuary Palms (Paihia)
Moulin Rouge Suite | Private kitchen | Fridge, microwave, oven, stovetop - Sanctuary Palms (Paihia)
Moulin Rouge Suite | Water view - Sanctuary Palms (Paihia)
Located close to Paihia Wharf and Paihia Beach, Sanctuary Palms provides an airport shuttle, a garden, and laundry facilities. Guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning
  • Outdoor Space

Room options

View all photos for Moulin Rouge Suite

Moulin Rouge Suite | 1 bedroom, premium bedding, individually decorated

Moulin Rouge Suite

  • Sea view
  • 85 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for The Pacifika Suite

1 bedroom, premium bedding, individually decorated

The Pacifika Suite

  • Partial sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Garden Suite

Garden Suite | 1 bedroom, premium bedding, individually decorated

Garden Suite

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Paihia, Sanctuary Palms is near the beach. Waitangi Treaty Grounds and Stone Store are notable landmarks, and the area's natural beauty can be seen at Bay of Islands and Paihia Beach. Paihia Wharf and Haruru Falls are two other places to visit that come recommended. With kayaking, parasailing, and sailing nearby, you'll find plenty of adventures in the water. Visit our Paihia travel guide
View more Apartments in Paihia
Map
31 Bayview Road, Paihia, 200

What's nearby

  • Paihia Wharf
    Paihia Wharf
    8 min walk - 0.5 miles
  • Paihia Beach
    Paihia Beach
    10 min walk - 0.6 miles
  • Waitangi Treaty Grounds
    Waitangi Treaty Grounds
    4 min drive - 1.9 miles
  • St Paul’s Church
    11 min walk - 0.6 miles
  • Opua Forest
    6 min drive - 0.9 miles

Getting around

  • Kerikeri (KKE-Bay of Islands)
    19 min drive

Restaurants

  • CBK Craft Bar & Kitchen
    10 min walk
  • Charlotte's Kitchen
    10 min walk
  • Orange Frog
    6 min walk
  • Duke of Marlborough Hotel
    27 min drive
  • Breeze Cafe
    12 min walk

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Property amenities

Beach

  • Sandy beach nearby

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 4:00 PM on request
  • Self parking on site (surcharge)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Daily continental breakfast available 8:00 AM to 9:00 AM for a fee: NZD 25 per person
  • Dining table

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Separate sitting area

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • DVD player

Outdoor areas

  • Garden

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • High-pile carpet in room
  • No elevator
  • Tile flooring in room
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Free bottled water
  • Guidebooks
  • Housekeeping (on request)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance

Things to do

  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 4 units
  • At least 80% lighting from LEDs
  • Bed sheets changed on request
  • Bulk dispensers for toiletries
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Recycling
  • Reusable cups
  • Reusable tableware
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email with check-in instructions and key retrieval information prior to arrival; your host will greet you
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Load and start the dishwasher
Remove personal items
Turn off the lights and lock the doors

Access methods

Host will greet you, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 25 per person
  • Airport shuttle fee: NZD 65 per vehicle (one-way, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not permitted at this adults-only property
Alcohol is not served at this property

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Sanctuary Palms pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for a fee.

What time is check-in at Sanctuary Palms?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

What time is check-out at Sanctuary Palms?

Check-out is at 10 AM.

Does Sanctuary Palms provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–4:00 PM on request. A fee of NZD 65 per vehicle applies.

Where is Sanctuary Palms located?

Situated near the beach, this luxury apartment building is within a 10-minute walk of Bay of Islands and Paihia Wharf. Paihia Beach and Waitangi Treaty Grounds are also within 2 mi (3 km).

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Reviews

Sanctuary Palms Reviews

9.2

Wonderful

9.6

Cleanliness

9.8

Location

9.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 23 out of 34 reviews
Rating 8 - Good. 9 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

Reviews

Verified

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful location , I had a perfect stay - thank you!!
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Erika

Liked: Cleanliness, property conditions & facilities, communication
Fantastic property, spectacular views, great owners. The flat was lovely, the spa bath was delightful and the kitchen was perfect equipped. AC was perfect, bed was comfy. Lovey stay, beautiful area. Recommended!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything about the Sanctuary Palms is first class.The bathroom was spotless, the shower and bath were great, aesthetically top notch, up to date, and perfect in use. The bedroom, the kitchen, the living room, the balcony, the view, the convenience, the access: tens around!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

roger

Liked: Cleanliness, room comfort, communication
Very well designed, very clean, and well equipped. Bathroom and shower were very nice and spacious. Bed was very soft and comfy. I would not hesitate to return and highly recommend it to anyone. And very close in proximity to the town. One downside were stairs upon entry.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort, communication

Wonderful place to stay.

Wonderful place to stay, with extra touches to make our stay special. Accommodation was clean and comfortable with plenty of space, with a balcony offering beautiful views over Bay of Islands. Excellent location for getting to quay fir boat and ferry trips and within walking distance of Waitangi Treaty Grounds. (Although the steep walk back up hill after a day out is quite tough...but view was worth it).
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

francis

Liked: Cleanliness, room comfort, communication

Very nice self-service apartment

We stayed in the "Moulin Rouge" apartment, which was a very well appointed self-service unit with a wonderful view to the Bay of Islands at Pahia.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Lance

Liked: Cleanliness, amenities, property conditions & facilities, communication
Easy self check in and check out. Very clean and cosy apartment.
Verified

10/10 Excellent

Simon

Liked: Cleanliness, room comfort, communication

Paihia stay

We thoroughly enjoyed our stay at Sanctuary Palms everything is set up to allow for a relaxing stay. The photos really don’t do it justice it is a beautiful home from home. Wouldn’t hesitate to recommend to anyone. We were a little worried about negative reviews about the parking situation and yes, it is tight but it’s only a short walk to find plenty of free on street parking which we favoured so that our large rental car didn’t cause any bother to other guests. Thank you to Sharron & Paul for sharing this beautiful place with us.
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, property conditions & facilities, communication
The view from the balcony was amazing. Thank you for the little extras in the bathroom and we loved the pod coffee machine. Comfy couch and easy access to wifi. We got the hang of airing the rooms, tricky in the wind. Thank you.
Verified

4/10 Poor

Colin

Disliked: Amenities, property conditions & facilities, communication
The entire property was covered in scaffolding. It looked like a construction site. Views out of windows and deck were obstructed by the scaffolding.
Stayed 4 nights in Apr 2024
Verified

8/10 Good

Morris

Liked: Cleanliness, amenities, communication
Central location although a difficult walk up a steep hill. The overall amenities were good. The air conditioner in the bedroom didn’t work and footsteps from the apartment above were noisy. THe curtains in the bedroom didn’t fit and looked like they were second hand. The car parks were very tight.
Stayed 3 nights in Jan 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, communication
We liked the space, and the view of the bay from the penthouse level. I think when this property was first built it would have indeed been 'luxury', but to describe it that way now, with the passing of time, is a little bit of a stretch. The decor and maintenance needs attention, and to have entertainment options running on wifi that does not cope, is poor. We did enjoy our time there, but for us the 'luxury' tag did not fit reality.
Stayed 3 nights in Jun 2021
Verified

8/10 Good

Fay

Liked: Cleanliness, amenities
Good location, very nicely decorated, big spa bath was bliss! Fabulous bed too.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
What a lovely place! We had a lovely welcome and were made to feel special. Everything was thought of and suggestions were made for what we might do and Raykindly made a bookingfor us for a day tripon a cat sailing. Theapartment (Moulin Rouge) has every amenity; we appreciated the stocked fridge, washing powder, dishwasher tablets....The apartments are up quite a steep hill but easy o drive to te bottom and park if you dont want to walk back up! Lovely beach for swimming round the corner, towels are provided. Stunning sunrise but it was a bit hot sitting on the little balcony for breakfast - cant complain!
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Jo

Liked: Cleanliness, amenities
Very spacious, excellent location back from the main drag so quiet.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helen was very friendly quick to get us in and knowledgeable about the area. The appartment was beautiful, had a lovely view and the best bath ever.
Stayed 4 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property, fantastic location - didn’t need to use the car, and the hosts were wonderful. Would definitely stay there again and we highly recommend it!
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Fantastic stay, fabulous bed so comfy. Loved the bottle of wine in the fridge. It’s a short walk down a fairly step hill. Ok going down but for elderly people they may have trouble returning to the apartments. The only negative for us was not being able to connect to wifi. However we were able to outside. I’ll definitely recommend & hopefully come back in the near future.
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
It was really quiet which was really nice. What we didn't like was the steep walk to the beach and also little problems like the dishwasher rocked when loading it the paint on the ceiling in the bathroom was peeling.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with some luxurious touches. Nice views over Paihia. All the mod cons, with aircon, heaters, washing machine, Sky TV, list goes on. Steep hill to climb back from town, but it helped work off those calories!
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful place some redecorating needed. The second bedroom very plain. The hammock was dirty and smelly so could not be used. There where no fire alarms. The view was amazing.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful Retreat with a View

This was a quiet, clean flat with everything we needed. There was a safe place to park on site. Our check in was easy and Helen gave us lots of great suggestions of what to see and where to eat. The kitchen had everything we needed to cook meals and the refrigerator was stocked with drinks to enjoy upon arrival. It has a very large comfortable bathroom with a big shower and a jetted tub. The towels and linens are all good quality and the bed was very comfortable. The air conditioner and fans were effective to keep the flat comfortable. There are only 4 units in the complex so it is very quiet. It is up a steep hill from the busy tourist area which we enjoyed because we like a bit of daily exercise and we like a quiet environment. It is still close and within walking distance to all the activities Paihia has to offer. There is a fabulous view of the ocean from the outdoor patio and a barbecue to cook the fresh fish we caught. This is a great place to relax out of the busy tourist area yet still just a few minutes walk to the activities Paihia has to offer.
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spotless

Helen was so helpful definitely worth staying here Thanks Mark
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful place stay in Paihia

We booked a room for 2 nights at this hotel for a relaxing end to a month-long holiday in New Zealand and it didn't disappoint. We arrived earlier than check-in time but Helen (one of the owners) was more than accommodating and we were able to access the room early which was a huge bonus. We had a complimentary mini-bar delivered by Ray which was extremely generous with wine, beer, orange juice and milk). The location is ideal if you want to be away from all the regular hotels/motels in the area. It's in a quiet residential street, but the main centre is approximately only a 10-minute walk away so you're not far from the restaurants, beaches, attractions etc. It is a fairly steep walk uphill when returning to the hotel so bear this in mind. Our room (The Pacifika Suite) was fantastic. It had a private balcony which we could see the sea from, and was surrounded by foliage; there was a full kitchen with a washer and dryer; the shower and bathtub were lovely to use; and the bedroom was gorgeous. The town itself is fairly small but we spent time walking around the shops and eating at the restaurants, we'd already been to Russell but could have easily got the ferry over there fro the day; and we walked to the Waitangi Treaty Grounds from the hotel which was an easy walk. All in all, our stay at Sanctuary Palms was a perfect ending to our holiday.
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

HERMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Wonderful Stay at the Sanctuary Palms

We have stayed in many apartments in our travels. The Sanctuary Palms was the best. Many times apartments are furnished obviously for short one time stays This is an apartment that we would be happy to live in. Everything was done unsparingly, tastefully and of high quality. The service was excellent and we were given complimentary bottles of wine, juice and milk. We really could not ask for more.
Stayed 3 nights in Jan 2019