Ratings based on 965 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
by A verified traveler
Posted Apr 13, 2024 on Expedia
Definitely wouldn’t stay here again. The hotel registration is inconvenient and not very well marked. You have to walk through the whole casino filled with smokers to get to registration. The outside walkways are decorated nicely with wagons, BUT the rooms are horrible. The carpet was moist and mushy, like water damage. It was also very stained and disgusting. The desks and tables were very old, paint peeling, etc. The shower curtain was so old it was yellow and crusty. The bathroom is in pretty rough shape as well. No WIFI information. No microwave or fridge. I understand it’s cheaper but for $70 bucks, the least it could be is CLEAN. Major “minor” changes could include new shower curtain, new carpet and better bedding. That would significantly help. Also, if you are on the ground floor, be prepared to hear a heard of elephants above you.
Comment from Hotel Management
Apr 14, 2024 by Saddle West Front Desk, Hotel Management
We are very sorry to hear that your stay with us was unpleasant. I will forward this to the correct Department Manager to be reviewed.
by A verified traveler
Posted Apr 13, 2024 on Expedia
Comment from Hotel Management
Apr 14, 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
by A verified traveler
Posted Apr 13, 2024 on Expedia
Stayed here for work was quiet and very relaxing, was very happy that they had a fridge!
Comment from Hotel Management
Apr 13, 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
by A verified traveler
Posted Apr 12, 2024 on Expedia
No microwave no fridge otherwise ok
Comment from Hotel Management
Apr 13, 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
by A verified traveler from Minden
Posted Apr 11, 2024 on Expedia
Perfect
Comment from Hotel Management
Apr 11, 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again
by A verified traveler
Posted Apr 10, 2024 on Expedia
Good and Quiet
Comment from Hotel Management
Apr 11, 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
by A verified traveler
Posted Apr 8, 2024 on Expedia
Was not loud.
Pool and spa were down for maintainance so wish we would have known before hand or at least got a discount
Comment from Hotel Management
Apr 11, 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again. I will forward this to the maintenance manager to be looked into.
by A verified traveler
Posted Apr 6, 2024 on Expedia
Comment from Hotel Management
Apr 13, 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
by A verified traveler
Posted Apr 3, 2024 on Expedia
RV park next time
Comment from Hotel Management
Apr 13, 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.