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La Joya Pachuca

3.5 star property
Families find entertainment at this Pachuca hotel where an arcade room provides gaming fun and the connected shopping center offers retail therapy

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Photo gallery for La Joya Pachuca

Reception - La Joya Pachuca (Pachuca)
Breakfast, lunch and dinner served - La Joya Pachuca (Pachuca)
Business center - La Joya Pachuca (Pachuca)
Premium bedding, in-room safe, desk, laptop workspace - La Joya Pachuca (Pachuca)
Meeting facility - La Joya Pachuca (Pachuca)
La Joya Pachuca is the perfect family retreat in the city. Kids love the arcade room, parents enjoy on-site shopping, and the garden offers a peaceful spot to relax. The restaurant serves meals all day, and an area shuttle makes exploring convenient.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

9.0 out of 10
Wonderful
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Room

Premium bedding, in-room safe, desk, laptop workspace

Premier Room

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Room

40-inch Smart TV with cable channels, Netflix, streaming services

Junior Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

Family Room | Premium bedding, in-room safe, desk, laptop workspace

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Double Room

Premium bedding, in-room safe, desk, laptop workspace

Family Double Room

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Pachuca, La Joya Pachuca is connected to a shopping center. Galerias Pachuca Mall and Plaza Universidad Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore El Chico National Park and David Ben Gurion Park. Traveling with kids? Consider Hidalgo Theater, or check out an event or a game at Hidalgo Stadium. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours and hiking/biking trails. Visit our Pachuca travel guide
Map
Blvd Everardo Marquez No 100, Col. Cuesco, Pachuca, HGO, 42080

What's nearby

  • Monumental Clock of Pachuca
    Monumental Clock of Pachuca
    5 min drive - 1.5 miles
  • Independence Square
    Independence Square
    5 min drive - 1.5 miles
  • Hidalgo Theater
    3 min drive - 1.0 mile
  • Center of Art and Philosophy
    4 min drive - 1.2 miles
  • Cuartel De Arte Museum
    6 min drive - 1.4 miles

Getting around

  • Benito Juarez International Airport (MEX)
    93 min drive

Restaurants

  • Starbucks
    2 min walk
  • Chili's Grill & Bar
    1 min walk
  • Los Molcajetes de Per
    4 min walk
  • La Nueva Michoacana
    3 min walk
  • Domino's Pizza
    3 min walk

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  • Breakfast included
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 190 for adults and MXN 190 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Library
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,894 square feet of space)
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Low-height door lock
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 190 for adults and MXN 190 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Property Registration Number OPE971126FD1

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is La Joya Pachuca pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at La Joya Pachuca?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

What time is check-out at La Joya Pachuca?

Check-out is at noon.

Where is La Joya Pachuca located?

This family-friendly Pachuca hotel is located in the business district, within 1 mi (2 km) of Hidalgo Stadium, Hidalgo Theater, and Center of Art and Philosophy. Monumental Clock of Pachuca and Galerias Pachuca Mall are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

La Joya Pachuca Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 338 out of 429 reviews
Rating 8 - Good. 63 out of 429 reviews
Rating 6 - Okay. 19 out of 429 reviews
Rating 4 - Poor. 3 out of 429 reviews
Rating 2 - Terrible. 6 out of 429 reviews

Reviews

Verified

8/10 Good

Esmeralda

Liked: Cleanliness, amenities, property conditions & facilities
Food was ok, clean hotel.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, convenient location, resonable price. Close to restaurants, department stores, and public transportation.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

QIANG

Liked: Cleanliness, amenities, property conditions & facilities
The staff are so friendly and helpful!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jacinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we are in the area. It is very convenient with lots of restaurants and shopping close by. The lounge offers entertainment and a selection of good drinks. The staff are great and very nice
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jacinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. The staff was so nice. Room was clean and comfortable.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a restaurant, department store and a very cozy bar all attached to the hotel. Hotel staff are friendly and helpful. The area around the hotel is safe and walkable. The price to stay at the hotel is very reasonable.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

IGNACIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean everything inside and out nice and quiet and the employees are all very professional
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff attentive. Room clean. Breakfast not free. Loud music from 1200pm to 3:00am each night.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very professional and friendly, the hotel look very clean. Smelled good and is well kept. I was so happy with my experiencia that when i came back to Pachuca I stayed here again. It has a store ma bar, and a restaurant.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

MJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and service oriented
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Have stayed here before and it is an average hotel but location that worked for our trip. Not all reception is bilingual but we did have a bellman that spoke good English to help translate. Bed was not comfortable and adjusting the air in the room was a challenge.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Delys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice place!!
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Jesus Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in front was Starbucks <3
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Elizabeth

Excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at La Joya
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Jesus Ivan

Good
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

QIANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is the best hotel in Pachuca
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXcellent service and the room was excellent
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Francisco

Liked: Amenities
Excelente
Stayed 2 nights in Dec 2025