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Hotel plaza el dorado

Property class: 3

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Front of property - Hotel plaza el dorado (Pachuca)
Room - Hotel plaza el dorado (Pachuca)
Room - Hotel plaza el dorado (Pachuca)
Reception - Hotel plaza el dorado (Pachuca)
Restaurant - Hotel plaza el dorado (Pachuca)
Take advantage of free cooked-to-order breakfast, a shopping mall on site, and a restaurant at Hotel plaza el dorado. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

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Room options

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Showing 2 of 2 rooms

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Room

City Room

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Room

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Pachuca, Hotel plaza el dorado is in the city center. El Rehilete Museum and Tuzoofari Zoo are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Universidad Shopping Center and Galerias Pachuca Mall. Ready for a night out? Consider Salones Perla and Hacienda Santa Cecilia. Visit our Pachuca travel guide
Map
721 Calle Vicente Guerrero Centro, Pachuca, HGO, 42000

What's nearby

  • A cityscape with a prominent clock tower, a bustling square, and a hillside with buildings.
    Independence Square
    7 min walk - 0.4 miles
  • A cityscape with a prominent clock tower, a river, and a hill with a flag.
    Monumental Clock of Pachuca
    7 min walk - 0.4 miles
  • Hidalgo Theater
    2 min walk - 0.1 miles
  • Center of Art and Philosophy
    3 min walk - 0.2 miles
  • Cuartel De Arte Museum
    10 min walk - 0.6 miles

Getting around

  • Benito Juarez International Airport (MEX)
    86 min drive

Restaurants

  • Nikan Café
    4 min walk
  • La Luz Roja
    2 min walk
  • El Becerro De Oro
    4 min walk
  • Artemisa
    4 min walk
  • Toritos
    5 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to noon
  • A restaurant

Things to do

  • Shopping mall

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel plaza el dorado pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel plaza el dorado?

Check-in begins at 3:00 PM.

What time is check-out at Hotel plaza el dorado?

Check-out is at noon.

Where is Hotel plaza el dorado located?

Located in the heart of Pachuca, this hotel is within a 5-minute walk of Hidalgo Theater and Center of Art and Philosophy. Monumental Clock of Pachuca and Independence Square are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel plaza el dorado Reviews

7.8

Good

7.4

Cleanliness

7.0

Amenities

8.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 35 out of 90 reviews
Rating 8 - Good. 27 out of 90 reviews
Rating 6 - Okay. 12 out of 90 reviews
Rating 4 - Poor. 8 out of 90 reviews
Rating 2 - Terrible. 8 out of 90 reviews

Reviews

Verified review

8/10 Good

Disliked: Cleanliness, property conditions & facilities, room comfort
Parking was easy and secure. The front staff was friendly and helpful.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is good!
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy rooms/ bathrooms Unchanged bedsheets Door locks not working properly Property locks the main acces at nigth Poorly staffed Diferent prices per nigth that what was in the app...
Stayed 6 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
My last night I got into shower naked ready to take a shower on a cold, windy Pachuca night & no hot water. Got out of the shower. Called front desk, phone not working. Walked into reception @ requested hot water. 2am I asked if water was hot, yes they said. Took a shower with cold water. Water was never hot. Next morning before I checked out, I took another cold shower. How pathetic! Tower holder @ bath not working only towel hook on the wall. WiFi not working. They have several modems throughout but BAD signal everywhere. Nice glass wall facing the street. Amazing view.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien ubicado, la atención es muy amable, tiene una buena relacion calidad-precio.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno completo y muy rico.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
El personal fue muy amable todo el tiempo. El desayuno ligero pero de buen sabor.
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son viejas, la puerta rechinaba horrible, se llevaron las toallas y solo dejaron una, entraron sin tocar antes, demasiado ruido, el desayuno que ofrecen es horrible, las camas súper duras y las cobijas raspan horrible. Está en una muy buena ubicación pero el hotel es demasiado viejo y sin mantenimiento.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Estuvo bien
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A pesar de la limpieza hay manchas de humedad en las paredes del baño, las sábanas y fundas de la ropa de cama están viejas, percudidas y manchadas. Buen servicio pero pueden mejorar en esos aspectos
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
La atención del personal
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service
Me parece un lugar céntrico, varias tiendas comerciales al su alrededor. El estacionamiento es amplio. Lo que no me gustó la limpieza fue a medias, los souvenirs no te dan más. Ejemplo la primera noche te dejan una botella de agua, jabones y un bote pequeño de shampoo. La botella la dejé casi vacía y al regresar a la habitación seguía mi misma botella, solicite otra y tenía costo extra Las toallas de baño tienes que pedirlas en recepción porque no hay dentro de las habitaciones. No había agua caliente en la regadera y al comentarlo con el personal solo responden así es aquí. Lo rescatable es que el desayuno es bueno, no hay muchas opciones pero tiene buen sabor y es limpio el restaurante.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está viejo y feo y las fotos que ponen ni siquiera y contrate el servicio con desayuno y estando ahí me dijeron que no lo incluía
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Las tres habitaciones estaban muy sucias los baños asquerosos, los cuartos en muy malas condiciones. Un cuarto no tenía pasador de seguridad.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Excelente personal, muy amable
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
El personal muy amable..
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Lo rescatable…ubicación y amabilidad del personal

Lo rescatable es la ubicación céntrica en Pachuca y la amabilidad del personal, pero es un hotel muy poco confortable y muy ruidoso para descansar, tiene que mejorar mucho y renovar el hotel para mayor comodidad de los huéspedes
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Juan de Acapulco.

Todo bien, limpio, la recepcionista con un trato excelente, te ofrecen un desayuno sencillo pero se agradece, no me gusto mucho que tengas que pedir las toallas a la recepcion pero por lo demas todo excelente.
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Horario del desayuno muy tarde
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desastre

Realizamos el check in a las 16:00 HRS y la habitación estaba sin asear, no había jabón ni shampoo... La regadera no tiene accesorios para el shampoo ni el jabón 😐 todo en el.piso, la taza de baño bailaba y para vaciar el tanque en mal estado.... Si la oferta incluye que te asignen la peor habitación deberían de ponerlo en la aplicación de Hoteles.com
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es seguro, está bien ubicado y cuenta con los servicios básicos, internet y estacionamiento. Muy amables.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, habitaciones limpias
Stayed 1 night in Mar 2025