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Casa Basalto

3.5 star property
Hotel with free parking, a quick walk to Galerias Pachuca Mall

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Photo gallery for Casa Basalto

Casa Basalvo offers a striking modern facade with a prominent hotel sign.
Relax on a long, cushioned bench amidst a geometric-patterned wall and pendant lights.
Relax in a comfortable waiting area with plush chairs and a wooden table, surrounded by lush greenery and a scenic outdoor view.
Formal dining area with a beautifully set table, featuring fine china, gold cutlery, and crystal glasses.
Two beds with tufted headboards, each with a matching pillow, offer a comfortable retreat.

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Room service
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Accessible

Deluxe Suite, 1 Bedroom, Accessible | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 1 Bedroom, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Private indoor hot tub
Air conditioning
Heating
Smart TV
Separate bedroom
Pillowtop bed
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Double Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Pillowtop bed
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 2 Queen Beds

Similar properties

Front of property

Camino Real Pachuca

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,013 reviews
Camino Real Pachuca

About the neighborhood

Map
Avenida Camino Real de la Plata #206, Col. Zona Plateada, Pachuca, HGO, 42084

What's nearby

  • David Ben Gurion Park - 2 min walk - 0.1 miles
  • Galerias Pachuca Mall - 5 min walk - 0.3 miles
  • Auditorium Gota de Plata - 7 min walk - 0.4 miles
  • Hidalgo Stadium - 3 min drive - 2.1 miles
  • Monumental Clock of Pachuca - 7 min drive - 4.3 miles

Getting around

  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 60 min drive

Restaurants

  • ‪La Tartine - ‬2 min walk
  • ‪Cake House - ‬5 min walk
  • ‪Singular Cocina de Brasa - ‬4 min walk
  • ‪Puerto del Bife - ‬7 min walk
  • ‪Green Grass - ‬5 min walk

About this property

Casa Basalto

Hotel near Galerias Pachuca Mall
Located close to David Ben Gurion Park and Auditorium Gota de Plata, Casa Basalto provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. The on-site Mexican cuisine restaurant, Dolina, offers breakfast, lunch, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour business center.
Other perks at this hotel include:
  • Free self parking
  • Continental breakfast (surcharge), express check-out, and tour/ticket assistance
  • A TV in the lobby, a 24-hour front desk, and luggage storage
Room features
All guestrooms are individually decorated, and boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 40-inch Smart TVs with satellite channels
  • Coffee/tea makers, heating, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday continental breakfast available 8:00 AM to noon for a fee: MXN 149 for adults and MXN 149 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Dolina

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center
  • Coworking space
  • Meeting room

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 500
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 149 for adults and MXN 149 for children
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Casa Basalto Hotel Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel Pachuca

Frequently asked questions

Is Casa Basalto pet-friendly?

Yes, this hotel allows pets (limit 1 total). There's a fee of MXN 350 per pet, per night. Service animals are exempt from fees.

How much is parking at Casa Basalto?

Self parking is free at this property.

What time is check-in at Casa Basalto?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 500 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Casa Basalto?

Check-out is at noon. Late check-out is available for MXN 500 (subject to availability).

Where is Casa Basalto located?

Situated in a shopping district, this hotel is within a 10-minute walk of David Ben Gurion Park, Galerias Pachuca Mall, and Auditorium Gota de Plata. Hidalgo Stadium and El Rehilete Museum are also within 2 mi (3 km).

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Casa Basalto Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 179 out of 276 reviews
Rating 8 - Good. 66 out of 276 reviews
Rating 6 - Okay. 19 out of 276 reviews
Rating 4 - Poor. 7 out of 276 reviews
Rating 2 - Terrible. 5 out of 276 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2025

4/10 Poor

Martin

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are clean the location is centrally located however the AC unit is controlled by hotel management and not you so if you travel during warm days be aware it will be very uncomfortable warm room.

4/10 Poor

Matt

Disliked: Property conditions & facilities
Property was nice but lots of noise in the room coming from other rooms
Stayed 1 night in Mar 2024

8/10 Good

Igne Guimel

Liked: Cleanliness, staff & service, property conditions & facilities
It's ok
Stayed 1 night in Feb 2024

6/10 Okay

francisco

Liked: Cleanliness
Disliked: Staff & service, amenities
Thin walls and doors, if somebody next to you , you will hear conversations and tv; no closet in rooms , only a small cabinet to hang cloths with not enough hangers
Stayed 2 nights in Aug 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024

6/10 Okay

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have no closet! No removable hangers in a cabinet, difficult to hang cloth and not high enough to keep the cloth hanging correctly. Hotel is a mix of new and very old, they still have entry door locks with keys, very inconvenient; They have “push here” stickers in the draw cabinets and a glass water bottle with peel off sticker of the hotel’s name where you can buy it :( They have a great restaurant attached to the lobby with great food, had breakfast twice and it was good, other than that, hotel, price and are is very good
Stayed 2 nights in Jun 2023

10/10 Excellent

ruben enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación y excelente atención
Stayed 1 night in Jun 2025

6/10 Okay

Dr Raúl

Liked: Cleanliness, staff & service, amenities
Toda la noche se escuchó el ruido de los otros departamentos definitivamente no se pudo descansar a gusto
Stayed 1 night in Jul 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Antonio

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable estancia
Stayed 1 night in May 2025

10/10 Excellent

ANA CECILIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente. Siempre es nuestra opción preferida cuando visitamos Pachuca.
Stayed 1 night in May 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel estaba muy limpio y la habitación muy amplia
Stayed 1 night in Apr 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La cerradura de la habitación no cierra automática

Stayed 1 night in Apr 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel y Restaurante Muy buen servicio y atencion
Stayed 1 night in Apr 2025

8/10 Good

Huerta Pellico

Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos

Stayed 2 nights in Apr 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cordero

Stayed 1 night in Mar 2025

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities

Quizá tuve mala suerte

Me atrajo mucho esta propiedad porque tenia muy buenas reseñas en la página de Hoteles.com y la página de Internet del hotel prometia mucho. El personal de recepción fue muy amable y es quizá su mejor carta, pero el hotel tiene problemas de diseño y operación graves, por ejemplo, yo nunca pude regular la temperatura del agua en la regadera ya que cuando crees que lo has logrado, al siguiente segundo el agua sale helada o hirviendo y tienes que salirte sel chorrl de inmediato, esto resalta la mala idea de no tener piso antiderrapante en la regadera, tiene cintas antideslizantes, pero claro, hay zonas del piso muy resbalosas. Los canales de TV, pese a tener televisión por cable, pones un canal y pueden pasar hasta 30 segundos con la pantalla en negro antes de que la imagen aparezca. Su estacionamiento es muy reducido y cuesta trabajo maniobrar al interior, el techo es demasiado bajo, asi que al abrir tu cajuela, debes detenerla para que no golpee las tuberias que pasan por el techo. La verdad es que esperaba mucho más y me voy decepcionado del hotel.
Stayed 1 night in Mar 2025