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Serra Palace Hotel

3.5 star property
Hotel in Ouro Branco with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Serra Palace Hotel

Pool
Pool
Gym
Property entrance
Parking
In the heart of the city, Serra Palace Hotel offers a tranquil retreat with a garden and Regional cuisine at its on-site restaurant. Guests can unwind with free in-room WiFi, enjoy barbecue grills, explore meeting rooms or simply relax at the bar after taking advantage of dry cleaning services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Single Room

Minibar, in-room safe, desk, blackout drapes

Single Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
In-room safe
Daily housekeeping
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double or Twin Room

Minibar, in-room safe, desk, blackout drapes

Double or Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
In-room safe
Daily housekeeping
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout drapes

Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
In-room safe
Daily housekeeping
  • 19 sq m
  • Sleeps 3
  • 3 Twin Beds OR 2 Twin Beds

About the neighborhood

Map
Rua Jose Pereira Sobrinho, 350, Ouro Branco, MG, 36420-000

What's nearby

  • Federal University of Ouro Preto - 40 min drive - 22.3 miles
  • Nossa Senhora do Pilar Church - 41 min drive - 22.7 miles
  • Tiradentes Square - 41 min drive - 22.9 miles
  • Nossa Senhora do Carmo Church - 41 min drive - 22.9 miles
  • Ouro Preto Crafts Fair - 41 min drive - 22.9 miles

Getting around

  • Belo Horizonte (CNF-Tancredo Neves Intl.) - 133 min drive

Restaurants

  • ‪Restaurante Trem Mineiro - ‬17 min walk
  • ‪Caminho Do Ouro - ‬11 min walk
  • ‪Malibu Grill - ‬4 min walk
  • ‪CREPE & CIA - ‬15 min walk
  • ‪Box Mineiro - ‬19 min walk

About this property

Serra Palace Hotel

Hotel in the city center
Take advantage of a free breakfast buffet, a garden, and dry cleaning/laundry services at Serra Palace Hotel. The on-site Regional cuisine restaurant, Serra Palace, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a conference center.
You'll also enjoy the following perks during your stay:
  • Multilingual staff, an elevator, and a TV in the lobby
  • A 24-hour front desk, a computer station, and barbecue grills
  • 1 meeting room
Room features
All 80 rooms have comforts such as air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 24-inch LED TVs with cable channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Serra Palace

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Conference center (2,422 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from March 3 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Exterior
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Serra Palace Hotel Ouro Branco
Serra Palace Ouro Branco
Serra Palace
Serra Palace Hotel Hotel
Serra Palace Hotel Ouro Branco
Serra Palace Hotel Hotel Ouro Branco

Frequently asked questions

Is Serra Palace Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Serra Palace Hotel?

Check-in start time: 2:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Serra Palace Hotel?

Check-out is at noon.

Where is Serra Palace Hotel located?

Located in the heart of Ouro Branco, this hotel is 7.7 mi (12.3 km) from Itatiaia State Natural Monument and within 16 mi (25 km) of Mother Of Our Lady Of Conception and Sanctuary of Bom Jesus do Congonhas. Imagem e Memoria Museum and Museu Romaria are also within 16 mi (25 km).

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Reviews

Serra Palace Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.6

Staff & service

8.2

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 50 out of 103 reviews
Rating 8 - Good. 36 out of 103 reviews
Rating 6 - Okay. 9 out of 103 reviews
Rating 4 - Poor. 6 out of 103 reviews
Rating 2 - Terrible. 2 out of 103 reviews

Reviews

10/10 Excellent

Aldo César Andrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo atendimento.
Stayed 1 night in Dec 2024

6/10 Okay

nilo

Liked: Staff & service
Under renovation.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mônica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

experiencia

Gostei de tudo-
Stayed 1 night in Aug 2024

4/10 Poor

Lilian

Liked: Cleanliness, staff & service
Disliked: Room comfort

Fraco

Toalhas horriveis. Banheiro sem circulação de ar. Café da manhã muito fraco. Localização tb nao eh das melhores. O atendimento eh ok. O quarto eh limpo e espaçoso. Nao tem ar condicionado.
Stayed 2 nights in May 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Várias Moscas e Mosquitos nos alimentos

A estrutura física do hotel em sí é boa mas não vale a pena se hospedar aqui: PÉSSIMA EXPERIÊNCIA. O café da manhã é um verdadeiro cenário de horror: O café é servido em uma "mesa" aberta e, por isso, dezenas de mosquitos e moscas ficam sobre os alimentos. Praticamente todos os alimentos continham moscas. Falta de higiene total. Fotografei e filmei os mosquitos/moscas nos alimentos e passei o caso à recepção e à gerência do hotel que, como medida, apenas colocaram um ventilador no dia seguinte no local para "espantar" os mosquitos e que, obviamente, não resolveu o problema, uma vez que no dia seguinte haviam moscas/mosquitos nos alimentos. Essa situação é inadmissível pois além de não ser higiênico, contribui para a transmissão de doenças. Como se não bastasse o cenário de horror com as moscas/mosquitos no café da manhã, uma aranha desceu do lustre do teto do quarto e caiu sobre a cama e tive que matá-la. Além disso constatei os seguintes pontos negativos: 1- Ausência de secador de cabelo no banheiro. 2 - Chuveiro com pouca pressão hídrica. 3 - As cortinas (cortina e black out) são pequenas para o tamanho da janela e, ao amanhecer, o quarto fica bem claro impossibilitando dormir satisfatoriamente. 4 - No quarto havia apenas um lençol e uma manta branca bem fina para cobrir (não havia edredom/cobertor disponível no quarto) e por isso senti frio durante a noite. 5 - A piscina é pequena e fica em frente a área do café da manhã comprometendo a privacidade do hóspede.
Stayed 4 nights in Dec 2023

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel tem uma boa estrutura e quartos espaçosos. Pontos positivos: Quarto espaçoso, estacionamento grande e bons preços de lavanderia. Pontos negativos: Chuveiro ruim (sai pouca água e muito espalhada), piscina que fica quase dentro do restaurante e café da manhã que apesar de muita variedade, não parece ser renovado todos os dias.
Stayed 6 nights in Jan 2024

4/10 Poor

Gerson

Avaliacao

Portaria : funcionario mal arrumado com roupa suja atendendo no balcao. Foi comunicado que telefone do quartobestava estragado mas nada foi feito nos outros dias de estadia Comida mal feita, carne dura , nao era picanha mas foi vendida como tal. Vaso sanitario com descarga vazando.ovo do cafe da manha pessimo...
Stayed 4 nights in Oct 2023

8/10 Good

wilson gomoes viera

Disliked: Room comfort

Lazer

Foi boa !!!
Stayed 3 nights in Oct 2023

4/10 Poor

Gedison

Disliked: Cleanliness

Decepção

Absurdo, barata no quarto, pedimos para limpar o quarto apos matarmos a barata, e somente dois dias depois que foram tirar a barata, cortinas curtam não vedam a janelas, fica um clarão no quarto, não tinha manteiga no café da manhã hotel bom, mas a limpesa foi decepcionante.
Stayed 3 nights in Mar 2023

6/10 Okay

ANTONIO ADEL DOS

Liked: Cleanliness, staff & service
É um bom Hotel em geral, tem um bom café da manhã e amplo local de estacionamento, mas falta isolamento acústico entre quartos, o que pode incomodar. Também, a TV só tem um canal funcionando. A piscina fica muito exposta, sem qualquer privacidade.
Stayed 2 nights in Jan 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo.
Stayed 1 night in Aug 2022

2/10 Terrible

LUIZ FERNANDO

Liked: Cleanliness
Disliked: Staff & service
Café da manha com fila demorando demais (organização do hotel), Salgados velhos, café ruim, demora na reposição dos alimentos, área da piscina pequena se o hotel tiver cheio não tem a mínima condição, área da piscina não tem nem 1 guarda sol, preços de bebidas caro e não pode consumir bebida de fora ( Pratica de venda Casada) , resumindo PESSSIMO! Procurem o outro Hotel da Região vale a pena!
Stayed 1 night in Dec 2021

8/10 Good

Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local bom, limpo e confortável. Café da manhã diversificado, mas deixou pouco a desejar.
Stayed 1 night in Dec 2021

10/10 Excellent

Wladstoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Excelentes acomodações e um café da manhã com muitas variedades
Stayed 1 night in Dec 2021

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viagem de Negócios

Hotel limpo e bem conservado Restaurante com otimos pratos a la carte para o jantar
Stayed 2 nights in Dec 2021

6/10 Okay

EDMAR

Liked: Cleanliness, staff & service, property conditions & facilities

Ótimo custo benefício

A opção de Restaurante no Hotel foi excelente, (pratos a lá carte muito saboroso e preço acessível), boa localização, café da manhã muito bom. O isolamento acústico foi péssimo, pelo menos no quarto 224 onde ficamos, para compensar tinha uma vista da Serra do Ouro Branco.
Stayed 2 nights in Nov 2021

10/10 Excellent

Rangel jhonata do nascime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima localização,quartos mt bom Cafe da manha farto Atendimento mt bom Piscina pequena mas ideal para familias Tudo otimo
Stayed 1 night in Sep 2021

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Obrigada pela experiência

Muito atenciosos, cheguei antes do horário do check in e eles ja disponibilizaram o quarto. Todos muito educados e solicitos. Hotel tem uma vista maravilhosa.
Stayed 1 night in Sep 2021

8/10 Good

Paulo

Liked: Cleanliness, property conditions & facilities, room comfort

Bom

No geral foi muito bom, mas após chegar em casa recebi à mensagem que deveria pagar algo que foi cobrado errado, algo que deveria ser conferido antes, isso me incomodou um pouco mas fiz o pix,
Stayed 1 night in Aug 2021

8/10 Good

Ivo

Liked: Cleanliness, staff & service

BOM

Hotel bem localizado, paisagem linda, excelente café da manhã, muita cordialidade, mas o quarto muito pequeno, inadequado para 3 hóspedes.
Stayed 1 night in Aug 2021

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vista linda

O hotel tem uma vista linda,os funcionários são super simpáticos, o hotel é muito limpo,café da manhã delicioso,cama confortável, quarto amplo,super recomendo.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo muito limpo e organizado. Atendimento da recepção prático, rápido e objetivo. Recomendo.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funcionários atenciosos. Tudo sempre limpinho. Quarto bom e a cama era ótima. Só o chuveiro do quarto que fiquei que era muito antigo e não estava tão bom mais. Café da manhã com muitas opções. O "porém" ficou pela parte dos salgadinhos estarem frios. Área de piscina confortável (também faltou uma ducha para as pessoas tomarem antes de entrar na piscina).
Stayed 3 nights in Nov 2019

6/10 Okay

LUIZ

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel bom mas serviço sofrível

O hotel é muito bem localizado na cidade e com uma estrutura adequada ao que se propõe. Oferece o jantar com um variado cardápio e bom café da manhã. Mas os garçons que trabalham a noite não primam pela boa educação e gentileza, são ríspidos nas respostas e demonstram clara má vontade. No meu caso tive que chamá-los por três vezes, em todas escutei que eu devia esperar, depois de mais de 20 minutos, chamei pela quarta vez e ele me respondeu que pensou que já tivesse sido atendido pois eu estava lá a um bom tempo. Me respondeu muito mal tudo que perguntei sobre o cardápio. Sai de lá com uma má impressão do hotel. Não voltarei a me hospedar lá
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo atendimento, os funcionários são simpáticos e prestativos, as instalações são muito boas, local tranquilo e com amplo estacionamento, café da minha também muito bom.
Stayed 1 night in Jul 2019

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