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Serra Palace Hotel

Property class: 3.5

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Photo gallery for Serra Palace Hotel

A rooftop pool with lounge chairs and a view of mountains. - Serra Palace Hotel (Ouro Branco)
A hotel room with a bed, two bedside tables, a nightstand, and two abstract paintings on the wall. - Serra Palace Hotel (Ouro Branco)
A stone wall, a tiled pathway, and a purple flower in front of a building with a red wall. - Serra Palace Hotel (Ouro Branco)
A modern gym with treadmills, a weight machine, and large windows. - Serra Palace Hotel (Ouro Branco)
A patio with a round table and four wicker chairs, an umbrella, and a view of palm trees and mountains. - Serra Palace Hotel (Ouro Branco)
A free breakfast buffet, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Serra Palace Hotel. The on-site Regional cuisine restaurant, Serra Palace, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a conference center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Single Room

A hotel room with a bed, a desk, a chair, a wardrobe, and a window with curtains.

Single Room

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for Double or Twin Room

A hotel room with a bed, a desk, a chair, a wardrobe, and a window with curtains.

Double or Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Triple Room

A hotel room with two single beds, wooden flooring, a wardrobe, and a window with sheer curtains.

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 3
  • 3 Twin Beds OR 2 Twin Beds
  • Free wired internet

View all photos for Superior Double or Twin Room

A hotel room with a bed, two nightstands, a wooden headboard, and two abstract paintings on the wall.

Superior Double or Twin Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Superior Single Room

A hotel room with a bed, two bedside tables, a nightstand, and two abstract paintings on the wall.

Superior Single Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

Superior Triple Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Twin Bed and 1 Double Bed
  • Free wired internet

About the neighborhood

Located in Ouro Branco, Serra Palace Hotel is in the city center. Museu Das Reducoes and Museu das Reducoes are cultural highlights, and some of the area's landmarks include Mother Of Our Lady Of Conception and Our Lady of Joy Church. Museum of Mineralogy and Astronomical Observatory are also worth visiting. Visit our Ouro Branco travel guide
Map
Rua Jose Pereira Sobrinho, 350, Ouro Branco, MG, 36420-000

What's nearby

  • Itatiaia State Natural Monument
    17 min drive - 9.0 miles
  • Mother Of Our Lady Of Conception
    30 min drive - 17.1 miles
  • Federal University of Ouro Preto
    42 min drive - 22.9 miles
  • Nossa Senhora do Pilar Church
    45 min drive - 24.7 miles
  • Tiradentes Square
    46 min drive - 25.0 miles

Getting around

  • Belo Horizonte (CNF-Tancredo Neves Intl.)
    133 min drive

Restaurants

  • House of Beer
    2 min drive
  • Caminho Do Ouro
    11 min walk
  • Restaurante Trem Mineiro
    17 min walk
  • Jabulanches
    17 min walk
  • Ponto Do Peixe
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Serra Palace

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Conference center (2,422 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Is Serra Palace Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Serra Palace Hotel?

Check-in start time: 2:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Serra Palace Hotel?

Check-out is at noon.

Where is Serra Palace Hotel located?

Located in the heart of Ouro Branco, this hotel is 7.7 mi (12.3 km) from Itatiaia State Natural Monument and within 16 mi (25 km) of Mother Of Our Lady Of Conception and Sanctuary of Bom Jesus do Congonhas. Imagem e Memoria Museum and Museu Romaria are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Serra Palace Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 53 out of 109 reviews
Rating 8 - Good. 37 out of 109 reviews
Rating 6 - Okay. 10 out of 109 reviews
Rating 4 - Poor. 7 out of 109 reviews
Rating 2 - Terrible. 2 out of 109 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel not in a very good condition but very friendly and helpful personal.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Under renovation.
Stayed 3 nights in Nov 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities
Para começar as fotos são muito antigas. O hotel não está em bom estado. A recepção está horrível, os corredores estão mal pintados. As acomodações estão muito ruins: portas mal pintadas e fechadura extremamente frágil e vulnerável, ar-condicionado em baixo da bancada, banheiro com teto descascando. TV antiga (não pega streaming), nenhuma luz de apoio ao lado da cama, sem lençol de cobrir, somente uma colcha de piquet
As maçanetas estão bambas e as chaves são antigas
O ar condicionado fica em baixo de uma bancada e não tem controle, impossível para idosos acessarem o equipamento
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
O quarto é bom, porém os metais do banheiro estão desgastados pelo uso. A bacia chegou a dar sinais de entupimento, porém foi resolvido naturalmente.
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Liked: Cleanliness
Hotel precisa urgente de gerenciamento, muito ruim atendimento, quartos mal conservados , sem manual de informação de ramais etc, frigobar não funcionava, tv horrível, restaurante atendimento demorado e falta informação em tudo. O hotel tem boa estrutura porém falta gestão.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uma boa opção em Ouro Branco.

Quarto limpo, banheiro razoável. Ótima equipe de funcionários.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo atendimento.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

experiencia

Gostei de tudo-
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Room comfort

Fraco

Toalhas horriveis. Banheiro sem circulação de ar. Café da manhã muito fraco. Localização tb nao eh das melhores. O atendimento eh ok. O quarto eh limpo e espaçoso. Nao tem ar condicionado.
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Várias Moscas e Mosquitos nos alimentos

A estrutura física do hotel em sí é boa mas não vale a pena se hospedar aqui: PÉSSIMA EXPERIÊNCIA. O café da manhã é um verdadeiro cenário de horror: O café é servido em uma "mesa" aberta e, por isso, dezenas de mosquitos e moscas ficam sobre os alimentos. Praticamente todos os alimentos continham moscas. Falta de higiene total. Fotografei e filmei os mosquitos/moscas nos alimentos e passei o caso à recepção e à gerência do hotel que, como medida, apenas colocaram um ventilador no dia seguinte no local para "espantar" os mosquitos e que, obviamente, não resolveu o problema, uma vez que no dia seguinte haviam moscas/mosquitos nos alimentos. Essa situação é inadmissível pois além de não ser higiênico, contribui para a transmissão de doenças. Como se não bastasse o cenário de horror com as moscas/mosquitos no café da manhã, uma aranha desceu do lustre do teto do quarto e caiu sobre a cama e tive que matá-la. Além disso constatei os seguintes pontos negativos: 1- Ausência de secador de cabelo no banheiro. 2 - Chuveiro com pouca pressão hídrica. 3 - As cortinas (cortina e black out) são pequenas para o tamanho da janela e, ao amanhecer, o quarto fica bem claro impossibilitando dormir satisfatoriamente. 4 - No quarto havia apenas um lençol e uma manta branca bem fina para cobrir (não havia edredom/cobertor disponível no quarto) e por isso senti frio durante a noite. 5 - A piscina é pequena e fica em frente a área do café da manhã comprometendo a privacidade do hóspede.
Stayed 4 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel tem uma boa estrutura e quartos espaçosos. Pontos positivos: Quarto espaçoso, estacionamento grande e bons preços de lavanderia. Pontos negativos: Chuveiro ruim (sai pouca água e muito espalhada), piscina que fica quase dentro do restaurante e café da manhã que apesar de muita variedade, não parece ser renovado todos os dias.
Stayed 6 nights in Jan 2024
Verified review

4/10 Poor

Avaliacao

Portaria : funcionario mal arrumado com roupa suja atendendo no balcao. Foi comunicado que telefone do quartobestava estragado mas nada foi feito nos outros dias de estadia Comida mal feita, carne dura , nao era picanha mas foi vendida como tal. Vaso sanitario com descarga vazando.ovo do cafe da manha pessimo...
Stayed 4 nights in Oct 2023
Verified review

8/10 Good

Disliked: Room comfort

Lazer

Foi boa !!!
Stayed 3 nights in Oct 2023
Verified review

4/10 Poor

Disliked: Cleanliness

Decepção

Absurdo, barata no quarto, pedimos para limpar o quarto apos matarmos a barata, e somente dois dias depois que foram tirar a barata, cortinas curtam não vedam a janelas, fica um clarão no quarto, não tinha manteiga no café da manhã hotel bom, mas a limpesa foi decepcionante.
Stayed 3 nights in Mar 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
É um bom Hotel em geral, tem um bom café da manhã e amplo local de estacionamento, mas falta isolamento acústico entre quartos, o que pode incomodar. Também, a TV só tem um canal funcionando. A piscina fica muito exposta, sem qualquer privacidade.
Stayed 2 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo.
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Café da manhã bom. Quartos limpos. Atendimento bom.
Stayed 3 nights in Jan 2022
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service
Café da manha com fila demorando demais (organização do hotel), Salgados velhos, café ruim, demora na reposição dos alimentos, área da piscina pequena se o hotel tiver cheio não tem a mínima condição, área da piscina não tem nem 1 guarda sol, preços de bebidas caro e não pode consumir bebida de fora ( Pratica de venda Casada) , resumindo PESSSIMO! Procurem o outro Hotel da Região vale a pena!
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local bom, limpo e confortável. Café da manhã diversificado, mas deixou pouco a desejar.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Excelentes acomodações e um café da manhã com muitas variedades
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viagem de Negócios

Hotel limpo e bem conservado Restaurante com otimos pratos a la carte para o jantar
Stayed 2 nights in Dec 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

Ótimo custo benefício

A opção de Restaurante no Hotel foi excelente, (pratos a lá carte muito saboroso e preço acessível), boa localização, café da manhã muito bom. O isolamento acústico foi péssimo, pelo menos no quarto 224 onde ficamos, para compensar tinha uma vista da Serra do Ouro Branco.
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima localização,quartos mt bom Cafe da manha farto Atendimento mt bom Piscina pequena mas ideal para familias Tudo otimo
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Obrigada pela experiência

Muito atenciosos, cheguei antes do horário do check in e eles ja disponibilizaram o quarto. Todos muito educados e solicitos. Hotel tem uma vista maravilhosa.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Bom

No geral foi muito bom, mas após chegar em casa recebi à mensagem que deveria pagar algo que foi cobrado errado, algo que deveria ser conferido antes, isso me incomodou um pouco mas fiz o pix,
Stayed 1 night in Aug 2021