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Metcalfe Hotel Ottawa by Gray Collection

4.0 star property
Downtown Ottawa's vibrant scene unfolds at this central hotel where comfort meets convenience, just steps from the city's best attractions

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Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

Lobby lounge - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
Restaurant - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
Front of property - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
Lobby - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
Lobby lounge - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
The Metcalfe Hotel in Ottawa's heart offers meals at Cocotte bistro and in-room WiFi. Features include a hair salon, library, and multilingual staff to help guests navigate the city. Its central location is consistently praised by visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(33 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(50 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, Corner

Premium bedding, down comforters, pillowtop beds, minibar

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (Queen)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(35 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

About the neighborhood

Located in Ottawa, Metcalfe Hotel Ottawa by Gray Collection is in the city center. Sparks Street Mall and Rideau Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Capital Information Kiosk and National Arts Centre. Parliament Hill and Ottawa City Hall are two other places to visit that come recommended. Guests love the hotel's central location. Visit our Ottawa travel guide
Map
123 Metcalfe Street, Ottawa, ON, K1P 5L9

What's nearby

  • Elgin Street
    Elgin Street
    1 min walk - 0.1 miles
  • National Arts Centre
    National Arts Centre
    3 min walk - 0.2 miles
  • EyeEm Custom Shoots Q4 2018
    Rideau Centre
    7 min walk - 0.4 miles
  • Parliament Hill
    Parliament Hill
    8 min walk - 0.5 miles
  • Ottawa City Hall
    3 min walk - 0.2 miles

Getting around

  • Ottawa Station
    6 min drive
  • Parliament Station
    6 min walk
  • Ottawa International Airport (YOW)
    15 min drive

Restaurants

  • Meet Noodle 又見壹面
    2 min walk
  • The Scone Witch
    2 min walk
  • Gabriel's Pizza
    3 min walk
  • Grill Forty One - G41
    3 min walk
  • Tim Hortons
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 47 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room crib

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Metcalfe Hotel Ottawa by Gray Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for CAD 47 per night.

What time is check-in at Metcalfe Hotel Ottawa by Gray Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Metcalfe Hotel Ottawa by Gray Collection?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Metcalfe Hotel Ottawa by Gray Collection located?

Located in Downtown Ottawa, this hotel is within a 5-minute walk of Confederation Park and National Arts Centre. Capital Information Kiosk and Sparks Street Mall are also within 10 minutes. Parliament Station is 6 minutes by foot and Rideau Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Metcalfe Hotel Ottawa by Gray Collection Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1271 out of 1649 reviews
Rating 8 - Good. 265 out of 1649 reviews
Rating 6 - Okay. 64 out of 1649 reviews
Rating 4 - Poor. 32 out of 1649 reviews
Rating 2 - Terrible. 17 out of 1649 reviews

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. Very clean, staff was helpful and is super well located
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and friendly staff. Beautiful clean comfortable room. Have stayed there twice and would definitely go back.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Nima

Liked: Cleanliness, staff & service, property conditions & facilities
location is excellent, Lobby and common area are unique.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The staff at the bar were very friendly! Would come back!
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Metcalf was in a perfect location for a quick stay in Ottawa.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Afrodete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and well located
Stayed 1 night in May 2026
Verified

10/10 Excellent

Sheizbin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed rooms and a clean cool space.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect , beautiful decor, extremely comfortable beds and a lovely vibe! One of fav hotels we have stayed at and definitely will stay here anytime we come back to Ottawa. Highly recommend!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Rasha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, nice staff, the parking is useful if you wanna be in and out of the hotel a few times a day, if not there are cheaper parkings in the area. Food is really good and the vibe is nice. Location is great!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and central area is beautiful and welcoming. A great place to enjoy a coffee and pastries, or drinks and snacks, or to catch up on email.
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very delicious and beautiful with the breakfast. My two kids love it.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location. The restuarant can be busy so reserve or roll the dice on a walkup if peak time.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our hotel of choice when staying in Ottawa. Location is very central, rooms are well outfitted and staff is excellent!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Elaine

Liked: Cleanliness
Very clean staff were very nice Restaurant really good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Favourite place to stay in Ottawa. Great location, rooms are perfect, very clean and the beds are insanely comfortable. We come and stay here every time we visit Ottawa.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was absolutely wonderfully, from the valet to the front staff and the people at the bar, everyone was so nice and helpful. We ordered dessert from the restaurant in the lobby and it was great. The hotel looks beautiful and the room was very comfortable.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with comfy beds and excellent restaurant on site. Highly recommend.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel, short drive from train station. Nice and spacious lobby. Room was clean and comfortable. Restaurant inside hotel was ok but overpriced, burger was overcooked.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around. The room was perfect and met our needs. We had to bring out cat and the staff was very accommodating. Room service was also 100/10.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out my experience was nothing shy from exceptional. The check in was seamless, the room was clean, the bed was comfortable, the LeLabo bath products were a nice surprise. Cocoette - the restaurant is great. I’m looking forward to returning for future visit.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean - excellent staff
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
Clean, great location, friendly staff, very good restaurant
Stayed 1 night in Feb 2026