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Metcalfe Hotel Ottawa by Gray Collection

4.0 star property
Downtown Ottawa's vibrant scene unfolds at this central hotel where comfort meets convenience, just steps from the city's best attractions

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Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

Lobby lounge - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
Lobby - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
Front of property - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
Fitness facility - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
Lobby lounge - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
The Metcalfe Hotel in Ottawa's heart offers meals at Cocotte bistro and in-room WiFi. Features include a hair salon, library, and multilingual staff to help guests navigate the city. Its central location is consistently praised by visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(31 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(44 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Corner

Premium bedding, down comforters, pillowtop beds, minibar

Suite, Corner

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Portable fan
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillowtop bed
  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Room (Queen)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
  • 52 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 2 Bedrooms

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillowtop bed
  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Portable fan
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(32 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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About the neighborhood

Located in Ottawa, Metcalfe Hotel Ottawa by Gray Collection is in the city center. Famous Five Monument and Confederation Square are notable landmarks, and travelers looking to shop may want to visit Sparks Street Mall and Rideau Centre. Don't miss out on a visit to Capital Information Kiosk. Guests love the hotel's central location. Visit our Ottawa travel guide
Map
123 Metcalfe Street, Ottawa, ON, K1P 5L9

What's nearby

  • National Arts Centre which includes a garden
    National Arts Centre
    3 min walk - 0.2 miles
  • Rideau Canal which includes boating, a castle and a river or creek
    Rideau Canal
    3 min walk - 0.2 miles
  • EyeEm Custom Shoots Q4 2018
    Rideau Centre
    7 min walk - 0.4 miles
  • Parliament Hill showing heritage architecture and an administrative buidling
    Parliament Hill
    8 min walk - 0.5 miles
  • Ottawa City Hall
    3 min walk - 0.2 miles

Getting around

  • Ottawa Station
    6 min drive
  • Parliament Station
    6 min walk
  • Ottawa International Airport (YOW)
    15 min drive

Restaurants

  • Meet Noodle 又見壹面
    2 min walk
  • Grill Forty One - G41
    3 min walk
  • The Scone Witch
    2 min walk
  • Browns Socialhouse Centretown
    3 min walk
  • Tim Hortons
    3 min walk

About this property

Metcalfe Hotel Ottawa by Gray Collection

Upscale hotel remodeled in 2022 and located near National Arts Centre
Located close to Confederation Park and Ottawa City Hall, Metcalfe Hotel Ottawa by Gray Collection provides a hair salon, a library, and dry cleaning/laundry services. Be sure to enjoy a meal at Cocotte, the on-site bistro. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), valet parking (surcharge), and a banquet hall
  • An elevator, a front-desk safe, and smoke-free premises
  • 6 meeting rooms, luggage storage, and concierge services
  • Guest reviews give top marks for the dining options, central location, and helpful staff
Room features
All 108 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean, comfortable rooms at the property.
Other amenities include:
  • Heating and portable fans
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Showers, free toiletries, and hair dryers
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/closets, recycling, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 47 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Library

Family friendly

  • Children's games
  • In-room crib

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Frequently asked questions

Is Metcalfe Hotel Ottawa by Gray Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for CAD 47 per night.

What time is check-in at Metcalfe Hotel Ottawa by Gray Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Metcalfe Hotel Ottawa by Gray Collection?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Metcalfe Hotel Ottawa by Gray Collection located?

Located in Downtown Ottawa, this hotel is within a 5-minute walk of Confederation Park and National Arts Centre. Capital Information Kiosk and Sparks Street Mall are also within 10 minutes. Parliament Station is 6 minutes by foot and Rideau Station is 11 minutes.

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Reviews

Metcalfe Hotel Ottawa by Gray Collection Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1111 out of 1452 reviews
Rating 8 - Good. 238 out of 1452 reviews
Rating 6 - Okay. 55 out of 1452 reviews
Rating 4 - Poor. 30 out of 1452 reviews
Rating 2 - Terrible. 18 out of 1452 reviews

Reviews

10/10 Excellent

Silvia Saveria

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with excellent staff.
Stayed 1 night in Jan 2026

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful! The room was spotless and the staff was very attentive.
Stayed 2 nights in Jan 2026

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern and very clean, friendly staff. Great location, extremely walkable.
Stayed 1 night in Jan 2026

10/10 Excellent

Anju

Great staff nice quaint hotel and good resto in the hotel!
Stayed 1 night in Dec 2025

10/10 Excellent

Riyam

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff were very nice and they accommodated everything we asked for
Stayed 3 nights in Jan 2026

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious, the hotel lobby was warm and inviting and the restaurant food was delicious! I highly recommend the eggs Benedict😋
Stayed 2 nights in Jan 2026

10/10 Excellent

keith

Liked: Cleanliness, amenities, property conditions & facilities
very friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Clean room Friendly staff Great amenities
Stayed 1 night in Dec 2025

10/10 Excellent

isabella

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with modern farmhouse bathroom; courteous staff offering diligent and curated customer service; excellent food at La Cocotte restaurant for both dinner and brunch. Highly recommend!
Stayed 1 night in Jan 2026

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Great room. Efficient staff, nice breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, spacious room and very comfortable bed.
Stayed 1 night in Dec 2025

10/10 Excellent

Paolo

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, super nice rooms, fantastic restaurant. 👍 recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the desk is always so friendly and welcoming. My girlfriend and I have stayed at this hotel several times now and it is our go-to place in Ottawa. Ideally located, clean and affordable. I have nothing negative to say about the Metcalfe.
Stayed 1 night in Jan 2026

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Metcalfe and it never disappoints. The staff are always excellent and we love the restaurant.
Stayed 1 night in Dec 2025

10/10 Excellent

Chloe

Liked: Cleanliness, amenities, property conditions & facilities
Thoroughly enjoyed our stay. Front lobby and valet parking staff were very kind.
Stayed 2 nights in Dec 2025

8/10 Good

Andre

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and staff courteous. Bed was made but not to perfection. But overall lovely place and very good environment.
Stayed 3 nights in Jan 2026

10/10 Excellent

Daryl

Liked: Cleanliness, amenities, property conditions & facilities
Cozy, clean, excellent food at the bistro. Very nice location. Staff were friendly and welcoming. Shower water was nice and hot which was a nice change from some other places we have stayed.
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrea

Beautiful hotel with great amenities and a fantastic restaurant. Was only there for <24 hrs but the staff were extremely helpful and
Stayed 1 night in Dec 2025

10/10 Excellent

Yerzhan

Liked: Cleanliness, amenities
The room was spotless, very nice design
Stayed 1 night in Dec 2025

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
The hotel location is excellent. Our room was very nice and the staff were both friendly and helpful. Valet service was efficient and our breakfast was really good.
Stayed 1 night in Nov 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
All staff very friendly and helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, fantastic staff, great boutique hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Yoshith

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, comfy and cozy space. Thanks for making it super comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
The Metcalfe is a pretty hotel, with clean room. The staff goes over and beyond to please you. Julian at front desk on Saturday was amazing. Same one of the restaurant's staff who accommodated us for breakfast on Sunday without reservation at almost full capacity. Extraordinary staff. Thank you, guys. We'll surely come back.
Stayed 1 night in Jan 2026