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Metcalfe Hotel Ottawa by Gray Collection

4.0 star property
Downtown Ottawa's vibrant scene unfolds at this central hotel where comfort meets convenience, just steps from the city's best attractions

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Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

A modern indoor space with a central seating area, a bookshelf, and hanging lights. - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
A hallway with a dark door labeled "No 307" and another door labeled "No 306". - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
A historic building with a prominent entrance labeled "The Metcalfe." It features a classic architectural style with a symmetrical facade, large windows, and a central entrance with a decorative canopy. - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
A library with bookshelves, a ladder, and hanging light fixtures. - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
A spacious indoor area with multiple seating arrangements, including tables and chairs, and a large bookshelf. - Metcalfe Hotel Ottawa by Gray Collection (Ottawa)
The Metcalfe Hotel in Ottawa's heart offers meals at Cocotte bistro and in-room WiFi. Features include a hair salon, library, and multilingual staff to help guests navigate the city. Its central location is consistently praised by visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room, 1 King Bed (Atrium)

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, wooden headboard, and a nightstand with a radio.

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(35 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

A hotel room with a large bed, a nightstand with a radio, a framed picture on the wall, and a window with curtains.

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(53 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, Corner

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (Queen)

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Junior Suite

A modern living room with a blue sofa, a brown leather armchair, a round coffee table, and a floor lamp.

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, a wooden floor, a ceiling light, and a window with curtains.

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(41 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

About the neighborhood

Located in Ottawa, Metcalfe Hotel Ottawa by Gray Collection is in the city center. Sparks Street Mall and Rideau Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Capital Information Kiosk and National Arts Centre. Parliament Hill and Ottawa City Hall are two other places to visit that come recommended. Guests love the hotel's central location. Visit our Ottawa travel guide
Map
123 Metcalfe Street, Ottawa, ON, K1P 5L9

What's nearby

  • A monument with a statue, a large building with towers, and a clear blue sky.
    Elgin Street
    1 min walk - 0.1 miles
  • A modern glass building surrounded by lush green trees and grass.
    National Arts Centre
    3 min walk - 0.2 miles
  • A street with a building labeled 'JOEY RIDEAU' and a clock tower in the background.
    Rideau Centre
    7 min walk - 0.4 miles
  • A historic building with a clock tower and a green roof.
    Parliament Hill
    8 min walk - 0.5 miles
  • Ottawa City Hall
    3 min walk - 0.2 miles

Getting around

  • Ottawa Station
    6 min drive
  • Parliament Station
    6 min walk
  • Ottawa International Airport (YOW)
    15 min drive

Restaurants

  • Meet Noodle 又見壹面
    2 min walk
  • The Scone Witch
    2 min walk
  • Grill Forty One - G41
    3 min walk
  • Tim Hortons
    1 min walk
  • Gabriel's Pizza
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 47 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room crib

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Metcalfe Hotel Ottawa by Gray Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for CAD 47 per night.

What time is check-in at Metcalfe Hotel Ottawa by Gray Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Metcalfe Hotel Ottawa by Gray Collection?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Metcalfe Hotel Ottawa by Gray Collection located?

Located in Downtown Ottawa, this hotel is within a 5-minute walk of Confederation Park and National Arts Centre. Capital Information Kiosk and Sparks Street Mall are also within 10 minutes. Parliament Station is 6 minutes by foot and Rideau Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Metcalfe Hotel Ottawa by Gray Collection Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1362 out of 1759 reviews
Rating 8 - Good. 277 out of 1759 reviews
Rating 6 - Okay. 71 out of 1759 reviews
Rating 4 - Poor. 30 out of 1759 reviews
Rating 2 - Terrible. 19 out of 1759 reviews

Reviews

Verified review

8/10 Good

Rene-Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and really enjoyed our time here. The hotel was comfortable, the staff were friendly, and we’d happily stay here again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice stay here. The decor looks great, the restaurant was nice, staff were super friendly, and the location made it easy to walk to locations in downtown Ottawa.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful property.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice hotel with a very pretty atrium and bistro. Staff were very friendly
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the property impeccably clean.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and close to many sites and transit. Have stayed here many times and will continue to do so. Brunch at Cocotte Bistro is a must for us when staying here and makes for a great way to start tge day before venturing out.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed there for a night, but the hotel staff very nice and friendly, the room was clean and comfortable, I would definitely book again when next in ottawa
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location. Beautiful hotel.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and restaurant. Le labo products as a plus ✨
Stayed 1 night in Jul 2026
Verified review

8/10 Good

diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, perfect location for tourist, nice comfortable bed, very clean and modern bathroom. Only cons were no ice bucket in room, and restaurant closed early. Overall it was a great stay
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a great location downtown Ottawa. Walking distance to many popular restaurants and touristic places. In-house restaurant (Cocotte) is also very good.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, centrally located. Multiple stays over the years, recommended.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. Very clean, staff was helpful and is super well located
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Diana

Liked: Staff & service
Staff was so lovely and went out of their way to find me a quiet room. The rooms themselves were loud, and most look out on the hotel interior.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and comfortable hotel. Friendly staff. Coffee and pastries at breakfast were delicious! Short walk to Byward Market. I would stay here again for sure!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilites and staff. In the neuralgic center of Ottawa, highly recommended
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was a lovely, clean property. Staff exceptionally helpful. Loved it.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are welcoming, friendly, and helpful. Room was a good size and very clean. Good vibes and well decorated.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and friendly staff. Beautiful clean comfortable room. Have stayed there twice and would definitely go back.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Nima

Liked: Cleanliness, staff & service, property conditions & facilities
location is excellent, Lobby and common area are unique.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Yuen Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious. Excellent location, close to the train and parliament, safe for solo female traveller
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Small touches were missing (no Nespresso pods left in room; shower vent very dirty). I advised staff and it was taken care of. Valet very attentive. I’d stay here again all in all
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it very much. The area is very walkable and many dinning options. Rooms are perfect. We had a pleasant stay.
Stayed 1 night in Jun 2026