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Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Ottawa East - Orleans by IHG

A Holiday Inn Express & Suites building with a modern facade, multiple floors, and a prominent entrance with a covered area. - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
An indoor swimming pool with clear water, a lifeguard chair, and exercise equipment in the background. - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
A modern hotel room with a flat-screen TV, a wooden cabinet with drawers, a blue sofa, and a framed abstract artwork on the wall. - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
A hotel room with a large bed, a smaller bed, a TV, and a desk. - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
A breakfast area with labeled food stations, a digital menu display, and a clean, modern design. - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
At Holiday Inn Express & Suites Ottawa East - Orleans by IHG, you can look forward to a free breakfast buffet, laundry facilities, and a 24-hour gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

9.6 out of 10
Exceptional
(9 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a lamp, a heater, and a large window.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(63 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A hotel room with a bed, a desk, a chair, a lamp, a heater, and a large window.

Standard Room, 1 King Bed, Accessible (Communications)

9.2 out of 10
Wonderful
(13 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk with a chair, a large window with curtains, and a wall-mounted lamp.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(26 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

A hotel room with two beds, a desk with a chair, a large window with curtains, and a wall-mounted lamp.

Standard Room, 2 Queen Beds, Accessible (Communications)

9.2 out of 10
Wonderful
(10 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk with a chair, a large window with curtains, and a wall-mounted lamp.

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(83 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds (Extra Floor Space)

A hotel room with two beds, a desk with a chair, a large window with curtains, and a wall-mounted lamp.

Suite, 2 Queen Beds (Extra Floor Space)

9.0 out of 10
Wonderful
(17 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

A hotel room with a bed, a desk, a chair, a lamp, a heater, and a large window.

Standard Room, 1 King Bed, Accessible (Communications Accessible)

9.6 out of 10
Exceptional
(8 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room (Specialty)

A bed with white bedding and pillows against a wooden headboard.

Room (Specialty)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Accessible (Communications Accessible)

A hotel room with two beds, a desk with a chair, a large window with curtains, and a wall-mounted lamp.

Room, 2 Queen Beds, Accessible (Communications Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Orleans, a neighborhood in Ottawa, is home to Holiday Inn Express & Suites Ottawa East - Orleans by IHG. Camelot Golf & Country Club and Scotiabank Theatre Ottawa are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Byward Market Square and Place D'Orleans Shopping Center. Looking to enjoy an event or a game while in town? See what's going on at TD Place Stadium, or consider a night out at Bronson Centre. Visit our Ottawa travel guide
Map
500 Brisebois Crescent, Ottawa, Ontario, Ottawa, ON, K1E0A6

What's nearby

  • The exterior of the Canadian Tire Centre with hockey player images and the text "Ottawa Rising" and "Ottawa Debout".
    Canadian Tire Centre
    27 min drive - 29.7 miles
  • Shenkman Arts Centre
    2 min walk - 0.1 miles
  • Place D'Orleans Shopping Center
    5 min walk - 0.3 miles
  • Princess Louise Falls
    3 min drive - 1.4 miles
  • Ray Friel Recreation Complex
    6 min drive - 1.4 miles

Getting around

  • Blair Station
    11 min drive
  • Ottawa, ON (XDS-Ottawa Train Station)
    16 min drive
  • Ottawa International Airport (YOW)
    30 min drive

Restaurants

  • Circle K
    18 min walk
  • Lando and Lyds' Launch Pad
    4 min drive
  • McDonald's
    20 min walk
  • Taproom260
    4 min walk
  • Teatopia
    13 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 1,367 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: CAD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Ottawa East - Orleans by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Holiday Inn Express & Suites Ottawa East - Orleans by IHG pet-friendly?

Yes, Holiday Inn Express & Suites Ottawa East - Orleans by IHG allows cats and dogs (limit 2 total). There's a fee of CAD 25 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Ottawa East - Orleans by IHG located?

Located in Orleans, this hotel is within 2 mi (3 km) of Place D'Orleans Shopping Center, Princess Louise Falls, and Petrie Island Park. Hiawatha Park & Conservation Area is 2 mi (3.2 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Ottawa East - Orleans by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 633 out of 1003 reviews
Rating 8 - Good. 264 out of 1003 reviews
Rating 6 - Okay. 56 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is very good,staff is very nice.bedding is comfortable.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in, breakfast is very good
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awesome, the staff friendly and the rooms were clean
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big enough and clean, convenient location, very friendly staff and great breakfast. It was a pleasant stay for our family.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Good location Free parking and breakfast Modern setting
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size room, friendly staff and convenient location.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast, and friendly staff
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean bright hotel, conveniently close to many restaurants, shopping mall, theatre, highway and more. the staff were very friendly and the check-in was quick. The room was spacious and clean, the parking was free.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marie-Claude from the kitchen staff was amazing!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything so perfectly done! Loved their breakfast!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great service, good breakfast
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 14 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I spent two nights. The room was very clean, staff are very friendly, breakfast included variety of options, and the staff were very friendly.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tha staff are amazing and breakfast are always good
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. The kids liked the pool. The breakfast was plentiful.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented 2 suites to get ready for a wedding and the staff were very kind and accommodating! We had a wonderful experience and they provided everything we needed.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love this location.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was very good, Clean, helpfull staff, clean pool and area plus good parking.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The woman who checked me in was very unfriendly, but the hotel was good. Clean and quiet and walking distance to the Beer Festival.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay everything was clean and it was nice and quiet
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent. Sofa bed could have been more comfortable and gym more variety, but overall very happy with our stay. Thank you!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and smelled nice upon entering. Staff was very nice and welcoming. Breakfast was very good and plenty of food for the whole family!!! Will definitly go back
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team, nice dining area
Stayed 3 nights in Jun 2026