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Holiday Inn Express & Suites Ottawa East - Orleans by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Exterior - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
Indoor pool, open 7:00 AM to 11:00 PM, sun loungers - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
Desk, laptop workspace, iron/ironing board, free cribs/infant beds - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
Free daily buffet breakfast - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
Room amenity - Holiday Inn Express & Suites Ottawa East - Orleans by IHG (Ottawa)
At Holiday Inn Express & Suites Ottawa East - Orleans by IHG, you can look forward to a free breakfast buffet, laundry facilities, and a 24-hour gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room

9.6 out of 10
Exceptional
(9 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(57 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

9.2 out of 10
Wonderful
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(23 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

9.4 out of 10
Exceptional
(9 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(64 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds (Extra Floor Space)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds (Extra Floor Space)

9.0 out of 10
Wonderful
(17 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

10.0 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room (Specialty)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room (Specialty)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Roll-in Shower (Communications Accessible)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Roll-in Shower (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Orleans, a neighborhood in Ottawa, is home to Holiday Inn Express & Suites Ottawa East - Orleans by IHG. National Arts Centre and Canadian Museum of History are cultural highlights, and travelers looking to shop may want to visit Byward Market Square. Looking to enjoy an event or a game while in town? See what's happening at TD Place Stadium or Gatineau Sports Centre. Visit our Ottawa travel guide
Map
500 Brisebois Crescent, Ottawa, Ontario, Ottawa, ON, K1E0A6

What's nearby

  • Byward Market Square
    Byward Market Square
    15 min drive - 13.2 miles
  • Parliament Hill
    Parliament Hill
    15 min drive - 13.2 miles
  • Shenkman Arts Centre
    2 min walk - 0.1 miles
  • Place D'Orleans Shopping Center
    5 min walk - 0.3 miles
  • Princess Louise Falls
    3 min drive - 1.4 miles

Getting around

  • Blair Station
    11 min drive
  • Ottawa, ON (XDS-Ottawa Train Station)
    16 min drive
  • Ottawa International Airport (YOW)
    30 min drive

Restaurants

  • Lando and Lyds' Launch Pad
    4 min drive
  • Circle K
    18 min walk
  • McDonald's
    20 min walk
  • Taproom260
    4 min walk
  • Milano Pizzeria
    18 min walk

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Exterior
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 1,367 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Ottawa East - Orleans by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Holiday Inn Express & Suites Ottawa East - Orleans by IHG pet-friendly?

Yes, Holiday Inn Express & Suites Ottawa East - Orleans by IHG allows cats and dogs (limit 2 total). There's a fee of CAD 25 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Express & Suites Ottawa East - Orleans by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Ottawa East - Orleans by IHG located?

Located in Orleans, this hotel is within 2 mi (3 km) of Place D'Orleans Shopping Center, Princess Louise Falls, and Petrie Island Park. Hiawatha Park & Conservation Area is 2 mi (3.2 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Ottawa East - Orleans by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 626 out of 1023 reviews
Rating 8 - Good. 287 out of 1023 reviews
Rating 6 - Okay. 54 out of 1023 reviews
Rating 4 - Poor. 25 out of 1023 reviews
Rating 2 - Terrible. 31 out of 1023 reviews

Reviews

Verified

10/10 Excellent

Anna Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tha staff are amazing and breakfast are always good
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Jenel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love this location.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was very good, Clean, helpfull staff, clean pool and area plus good parking.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Kalyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team, nice dining area
Stayed 3 nights in Jun 2026
Verified

8/10 Good

Tiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay everything was clean and it was nice and quiet
Stayed 1 night in May 2026
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this hotel, friendly reception, clean room, very friendly staff at breakfast. Parking was also easy
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times when in town and it doesn't disappoint. Beds are comfy, rooms are clean. Breakfast is pretty good. Close to restaurants and a mall and hwy. I would recommend this hotel.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Valerie

Clean and spacious rooms.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

William R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay with the Holiday Inn during our Ottawa visit. Staff were friendly and helpful. Room was clean and comfortable.
Stayed 1 night in May 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Clean room great breakfast
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh but limited Staff super amazing fast service Nice rooms and clean Highly recommended
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and pool were amazing. Good place to stay for a family.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast food was great and our kids had a great time playing in the pool! Fantastic stay 😄
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and large parking space
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, clean and quiet. Easily accessible to highway and close to downtown. Staff were courteous.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Salima

Clean room, Friendly breakfast staff. Excellent Breakfast
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
great place to stay , close to everything you need, Modern and clean
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long red eye flight I checked in early and went straight to breakfast. I met Nicole who was staff looking after the breakfast room. Nicole was very welcoming, extremely pleasant and a ray of sunshine. I chatted with her through my entire breakfast and walked away thinking what a great ambassador for this property. Great job!!!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional especially Alzira,Marie and Nicole
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the pool.The staffs specially in the breakfast areas are all very friendly and helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Harvey

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Staff were warm and friendly. Breakfast was great!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good, polite staff and excellent options for breakfast. As a muslim you get a lot of halal breakfast menu, unlike hotels in Niagara. Only con was not enough life jackets for kids at pool.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nadine

Liked: Cleanliness, amenities, property conditions & facilities
Clean, courteous staff. Great breakfast.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Room clean staff great
Stayed 4 nights in Jan 2026