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Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Ottawa West - Nepean by IHG

A modern lobby with a sofa, armchairs, a reception desk, and a large window. - Holiday Inn Express & Suites Ottawa West - Nepean by IHG (Ottawa)
An outdoor patio with wicker furniture, a table with a vase of flowers, and a blue umbrella. - Holiday Inn Express & Suites Ottawa West - Nepean by IHG (Ottawa)
A river with boats docked along the side, a bridge in the background, and buildings on the opposite bank. - Holiday Inn Express & Suites Ottawa West - Nepean by IHG (Ottawa)
A modern hotel lobby with a large TV screen, wooden paneling, and a patterned seating area. - Holiday Inn Express & Suites Ottawa West - Nepean by IHG (Ottawa)
A lobby with two grey armchairs, a small table with a vase, and a blue wall with a cityscape design. - Holiday Inn Express & Suites Ottawa West - Nepean by IHG (Ottawa)
Located close to Canadian Tire Centre and Tanger Outlets, Holiday Inn Express & Suites Ottawa West - Nepean by IHG provides free to-go breakfast, dry cleaning/laundry services, and a fireplace in the lobby. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room

A bed with white bedding and pillows against a wooden headboard.

Room

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed
  • Free wired internet

View all photos for Suite, 1 King Bed

A hotel room with a flat-screen TV, a dark-colored dresser, a light-colored armchair, and a small table.

Suite, 1 King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a sofa, a coffee table, and a painting on the wall.

Suite, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(17 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

A hotel room with a bed, a sofa, a coffee table, and a painting on the wall.

Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

8.6 out of 10
Excellent
(14 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

A hotel room with a large bed, bedside lamps, a desk with a phone, and a picture on the wall.

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, bedside lamps, a desk with a phone, and a picture on the wall.

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(100 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Jetted Tub

A hotel room with a large bed, a desk with a laptop, a chair, a TV, and a bedside table with a lamp.

Suite, 1 King Bed, Jetted Tub

9.4 out of 10
Exceptional
(11 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

A hotel room with a bed, a sofa, a coffee table, and a painting on the wall.

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible (Wheelchair)

A hotel room with two beds, a nightstand with a lamp, and a potted orchid.

Standard Room, 2 Queen Beds, Accessible (Wheelchair)

9.0 out of 10
Wonderful
(24 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a nightstand with a lamp, and a potted orchid.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, Multiple Beds

A hotel room with two beds, a nightstand with a lamp, and a potted orchid.

Suite, Multiple Beds

9.0 out of 10
Wonderful
(38 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

9.8 out of 10
Exceptional
(11 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

About the neighborhood

Located in Ottawa, Holiday Inn Express & Suites Ottawa West - Nepean by IHG is in the city center. Canadian War Museum and Canadian Museum of History are cultural highlights, and travelers looking to shop may want to visit Tanger Outlets. Looking to enjoy an event or a game while in town? See what's going on at Canadian Tire Centre. Visit our Ottawa travel guide
Map
2055 Robertson Road, Ottawa, ON, K2H5Y9

What's nearby

  • The exterior of the Canadian Tire Centre with hockey player images and the text "Ottawa Rising" and "Ottawa Debout".
    Canadian Tire Centre
    7 min drive - 7.3 miles
  • A canal with boats, a bridge, and historic buildings with green roofs.
    Rideau Canal
    12 min drive - 12.0 miles
  • A historic building with a clock tower and a green roof.
    Parliament Hill
    17 min drive - 12.9 miles
  • Nepean Creative Arts Centre
    13 min walk - 0.7 miles
  • Tanger Outlets
    9 min drive - 8.6 miles

Getting around

  • Ottawa Fallowfield Station
    15 min drive
  • Ottawa International Airport (YOW)
    26 min drive

Restaurants

  • Bayshore Food Court
    6 min drive
  • A&W Resturants
    6 min drive
  • Tim Hortons
    8 min walk
  • Real Fruit Bubble Tea
    6 min drive
  • Dairy Queen
    3 min walk

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9.2 out of 10, Wonderful, 1,961 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,100 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 49 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs are available on request at the property

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Ottawa West - Nepean by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Holiday Inn Express & Suites Ottawa West - Nepean by IHG pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 49 lbs per pet. There's a fee of CAD 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM.

What time is check-out at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

Check-out is at noon.

Where is Holiday Inn Express & Suites Ottawa West - Nepean by IHG located?

Located in Nepean, this hotel is within 9 mi (15 km) of Canadian Tire Centre, Tanger Outlets, and Rideau Canal. Canadian War Museum and Supreme Court of Canada are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Ottawa West - Nepean by IHG Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 770 out of 1270 reviews
Rating 8 - Good. 333 out of 1270 reviews
Rating 6 - Okay. 89 out of 1270 reviews
Rating 4 - Poor. 45 out of 1270 reviews
Rating 2 - Terrible. 33 out of 1270 reviews

Reviews

Verified review

10/10 Excellent

Jaden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, very helpful staff and large, comfortable rooms
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, breakfast was hot, staff were helpful and knowledgeable. parking was plentiful.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and very helpful staff. Will stay again
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and all the property amenities were very clean. The staff is super friendly.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast great selection. Staff friendly, place clean. Would return.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the hotel amenities, comfortable beds, friendly staff, breakfasts and location.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite with king bed was a huge room, very clean.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Alin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and clean room
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice room, reasonable rates.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Eddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed our stay for 10 nights. Thanks for great services...
Stayed 10 nights in Aug 2026
Verified review

10/10 Excellent

Dami

Liked: Cleanliness, staff & service, amenities
Very good and enjoyable stay. The breakfast was good too. The bathroom facility needs better maintenance but overall, good experience.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick stay, but very clean and the continental break was very good. No complaints.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice now and definitely plan to return. I usually enjoy the pool but this time it was enjoyed by lots of kids which was great to see.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms and friendly staff Breakfast options were great
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff, our room and breakfast was very good.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, ample space. Good breakfast with lots of options. Location was convenient to other amenities and not far from the main highway.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel really nice clean staff really nice good breakfast…
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So comfortable will stay there again!
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Cira Guangxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean and comfortable bed
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very helpful and accomodating staff
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very welcoming and friendly. The room was clean and spacious. The pool was clean. The only issue with the pool was that the hotel allowed swimming lessons in the pool and the swim instructor was ride to my son
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful and friendly, And cleanliness was top notch. Breakfast was great with a wide variety of choices. Location perfect for us.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & spacious room with comfortable bedding. The breakfast is hot & plentiful. Fully booked with families & kids.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good stay. The hotel feels newly remodeled -- fresh, clean. The staff was very friendly and helpful.
Stayed 2 nights in Jul 2026