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Best Western Plus Ottawa City Centre

3.0 star property
Travelers can relax by the fireplace in the lobby, enjoy a workout, or connect to WiFi while exploring everything Civic Hospital has to offer

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Photo gallery for Best Western Plus Ottawa City Centre

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace - Best Western Plus Ottawa City Centre (Ottawa)
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace - Best Western Plus Ottawa City Centre (Ottawa)
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace - Best Western Plus Ottawa City Centre (Ottawa)
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace - Best Western Plus Ottawa City Centre (Ottawa)
Exterior - Best Western Plus Ottawa City Centre (Ottawa)
Located in Civic Hospital - Experimental Farm - Central Park, Best Western Plus Ottawa City Centre offers a garden, lobby fireplace, bar, gym, seasonal pool, and free in-room WiFi. Guests consistently praise the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(133 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(66 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(34 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

9.6 out of 10
Exceptional
(24 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

9.6 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Civic Hospital - Experimental Farm - Central Park, a neighborhood in Ottawa, Best Western Plus Ottawa City Centre is near the airport. Library and Archives Canada and Peace Tower are local landmarks, and the area's natural beauty can be seen at Commissioners Park and Lansdowne Park. Looking to enjoy an event or a game while in town? See what's happening at Canadian Tire Centre or TD Place Stadium. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Ottawa travel guide
Map
1274 Carling Ave, Ottawa, ON, K1Z7K8

What's nearby

  • Ottawa_CommissionersPark_6250761-3
    Commissioners Park
    4 min drive - 2.3 miles
  • Dominion Arboretum
    Dominion Arboretum
    5 min drive - 2.5 miles
  • Canada Agriculture and Food Museum
    Canada Agriculture and Food Museum
    6 min drive - 1.6 miles
  • Great Canadian Theatre Company
    3 min drive - 1.2 miles
  • Dows Lake Pavilion
    5 min drive - 2.5 miles

Getting around

  • Carling Station
    6 min drive
  • Ottawa Station
    11 min drive
  • Ottawa International Airport (YOW)
    17 min drive

Restaurants

  • Tim Hortons
    15 min walk
  • 川满居 SPICYMAN
    8 min walk
  • Bowman's Bar and Grill
    5 min walk
  • Second Cup Café
    16 min walk
  • Run2Patty
    14 min walk

About this property

Best Western Plus Ottawa City Centre

Hotel near Byward Market Square
Consider a stay at Best Western Plus Ottawa City Centre and take advantage of a garden, dry cleaning/laundry services, and a fireplace in the lobby. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool
  • Free self parking
  • Full breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • Express check-out, meeting rooms, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 121 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with showers and shower/tub combinations
  • 48-inch flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekday full breakfast available 7:00 AM to noon for a fee: CAD 10 to 20 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,195 square feet of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 5 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June 20 to September 02

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Frequently asked questions

Does Best Western Plus Ottawa City Centre have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from September 10 to June 23.

Is Best Western Plus Ottawa City Centre pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Ottawa City Centre?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Best Western Plus Ottawa City Centre?

Check-out is at 11:00 AM.

Where is Best Western Plus Ottawa City Centre located?

Located in Civic Hospital - Experimental Farm - Central Park, this hotel is within 2 mi (3 km) of Ottawa Hospital Civic Campus, Commissioners Park, and Canada Agriculture and Food Museum. Dows Lake Pavilion and Rideau Canal are also within 3 mi (5 km). Carling Station is 28 minutes by foot and Tunney's Pasture Station is 30 minutes.

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Reviews

Best Western Plus Ottawa City Centre Reviews

8.6

Excellent

9.0

Cleanliness

8.2

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 613 out of 1164 reviews
Rating 8 - Good. 341 out of 1164 reviews
Rating 6 - Okay. 118 out of 1164 reviews
Rating 4 - Poor. 45 out of 1164 reviews
Rating 2 - Terrible. 47 out of 1164 reviews

Reviews

Verified

6/10 Okay

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, food was great, staff were really welcoming.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 3 times and are very happy with the cleanliness and the friendly staff. We had supper on site and it too was great.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was awesome.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and we loved the layout of the room. We would happily stay here again.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

ELIZABETH

Liked: Staff & service, amenities, property conditions & facilities
Clean room and comfy bed. Staff friendly and helpful. Always stay here when i visit Ottawa
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms. Staff were friendly.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and helpful. I was upgraded to a king bed at no cost.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Chris

Always a pleasure to stay at this hotel. Friendly efficient staff at both check in and out. Pleasant restaurant downstairs with good food. Renovated rooms, clean and comfortable beds.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, and the room was perfect for my needs.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Aneta

Liked: Cleanliness, property conditions & facilities
The staff at the front are always so friendly.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Curtis

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean , the restaurant food was good ,
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the area was not busy like other parts of Ottawa. Staff was very friendly and helpful. Rooms had all your essentials and then some: (Coffee maker, microwave, fridge, safe, USB-C/HDMI plugins.) Bed was comfy and you had 4 options for pillows. A solid stay overall, would recommend.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Sami

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, good accommodations, central to everywhere
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated, the bedding was very soft and comfortable. The TV had great premium channels.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very quiet and comfortable. This is our second stay and will stay there again
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kareem

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, very accommodating, professional, understanding and helpful. The room was clean and beds were comfortable
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here a couple times.. always nice rooms, great staff, good restaurant, convenient location.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, amenities
The room was large and comfortable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, very comfortable bed, perfect quiet for sleeping, courteous, helpful staff, and a superb exercise room.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent and room was too.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

dwayne

Liked: Cleanliness, amenities, property conditions & facilities
clean room friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean rooms.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Kristy

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and accommodating. The mini fridge in our room was not working and they replaced it the next morning and provided vouchers for breakfast the next day in the restaurant on site. Room was clean, beds were comfortable.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Iain

Liked: Cleanliness, amenities, property conditions & facilities
Great room!
Stayed 2 nights in Dec 2025