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HOTEL LA JOYA

Property class: 3

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Photo gallery for HOTEL LA JOYA

A staircase with a wooden handrail and metal balusters, leading to a landing with a seating area. - HOTEL LA JOYA (Otavalo)
A modern hotel lobby with a polished floor, a large potted plant, and a reception desk. - HOTEL LA JOYA (Otavalo)
A hotel room with a bed, a desk, a nightstand with a lamp, and a painting on the wall. - HOTEL LA JOYA (Otavalo)
A modern living room with a sofa set, a coffee table, and decorative plants. - HOTEL LA JOYA (Otavalo)
A dining table set with plates, cutlery, a basket of bread, a bowl of fruit, and a glass of juice. - HOTEL LA JOYA (Otavalo)
HOTEL LA JOYA provides amenities like free continental breakfast and a full-service spa. Treat yourself to a hot stone massage or other spa services. Stay connected with free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

A bedroom with a large bed, a wooden headboard, a painting on the wall, and a wooden door.

Standard Double Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

A hotel room with two beds, a wooden bench, a small table, a nightstand with a lamp, a painting on the wall, a mirror, and a door.

Deluxe Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a painting of a landscape, a wooden headboard, and a white rug.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Otavalo, HOTEL LA JOYA is in the city center. Condor Park and Peguche Waterfall reflect the area's natural beauty and area attractions include Tahuantinsuyo Weaving Workshop and Araque Water Park. Visit our Otavalo travel guide
Map
Roca,entre Garcia Moreno y Juan Montalvo, Otavalo, Imbabura, 100450

What's nearby

  • A mountain with a rainbow, a wooden dock, and calm water.
    Lago San Pablo
    5 min drive - 4.0 miles
  • Instituto Otavaleño de Antropología
    1 min walk - 0.1 miles
  • Plaza de Ponchos
    7 min walk - 0.4 miles
  • Galeria Gabriel Ceballos Ulloa
    7 min walk - 0.4 miles
  • Peguche Waterfall
    11 min drive - 3.5 miles

Getting around

  • Ibarra Station
    24 min drive
  • Mariscal Sucre Intl. Airport (UIO)
    86 min drive

Restaurants

  • Balcon de Imbabura
    9 min walk
  • Tayta Wasi
    11 min walk
  • Buuf Steak House
    11 min walk
  • Shanandoa The Pie Shop
    9 min walk
  • Tabascos
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Swedish massages

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Desk
  • Laptop workspace

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per night
Welcoming dogs only
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 10 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is HOTEL LA JOYA pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 10 per pet, per night. Some restrictions may apply, so please contact the property for more details.

What time is check-in at HOTEL LA JOYA?

Check-in end time: anytime.

What time is check-out at HOTEL LA JOYA?

Check-out is at 11:00 AM.

Where is HOTEL LA JOYA located?

Located in the heart of Otavalo, this spa hotel is within a 10-minute walk of Instituto Otavaleño de Antropología, Galeria Gabriel Ceballos Ulloa, and Plaza de Ponchos. Condor Park and Lago San Pablo are also within 3 mi (5 km).

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Reviews

HOTEL LA JOYA Reviews

9.6

Exceptional

10

Cleanliness

10

Amenities

10

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel La Joya was absolutely beautiful and a perfect place to stay in Otavalo for a couple days I would highly recommend it to everyone the staff was very helpful with everything we needed to find and there was even a laundry service on the last day of our vacation!!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of Otavalo. Very new hotel in great condition. Wonderfully helpful staff. Secure carpark. Recommended!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
새로 지은 호텔이라 객실이 깨끗하고 침구도 좋았어요. 위치가 좋아 터미널까지 걸어갈 수 있어서 편리했어요. 조식도 깔끔하게 잘 나와요. 직원 에디슨은 친절하게 여러가지를 알아봐줘서 도윰이 많이 됐어요.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Stayed 1 night in Dec 2025