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Hotel Emma

Property class: 3

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Photo gallery for Hotel Emma

A breakfast buffet setup with various food items, a coffee station, and a seating area with a table and chairs. - Hotel Emma (Östersund)
A hotel room with a bed, a desk, a chair, and a window with curtains. - Hotel Emma (Östersund)
A room with two grey armchairs, a small wooden side table with a bottle, glasses, and a rose, and a painting of flowers on the wall. - Hotel Emma (Östersund)
A cozy seating area with leather sofas, a bookshelf, and a potted plant. - Hotel Emma (Östersund)
A hotel reception area with a check-in counter, a signboard with directions, a lit lantern, and a red carpet leading to the entrance. - Hotel Emma (Östersund)
Consider a stay at Hotel Emma and take advantage of a free breakfast buffet, a terrace, and laundry facilities. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

A bedroom with a bed, bedside table, chair, TV, and a small table with a lamp.

Single Room

9.0 out of 10
Wonderful
(15 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

A hotel room with a bed, a nightstand, a lamp, a painting, and a window with curtains.

Double Room

9.0 out of 10
Wonderful
(63 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

A room with two grey armchairs, a small wooden side table with a bottle, glasses, and a rose, and a painting of flowers on the wall.

Family Room

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 20 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room Queen

A hotel room with a bed, a flat-screen TV, a chair, a small table, and two wall-mounted paintings.

Double Room Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Östersund is home to Hotel Emma. Stadsmuseum and Jamtli are cultural highlights, and travelers looking to shop may want to visit Kärnan Östersund and Mittpunkten Mall. Looking to enjoy an event or a game while in town? See what's happening at Ostersund Ski Stadium or Jämtkraft Arena. Looking to get your feet wet? Windsurfing and fishing adventures can be found near the property. Visit our Östersund travel guide
Map
Prästg. 31, Östersund, Jämtland, 83131

What's nearby

  • A large brick building with a prominent tower and a decorated Christmas tree.
    Ostersund Town Hall
    4 min walk - 0.3 miles
  • Östersund Centrum
    3 min walk - 0.2 miles
  • Badhusparken
    4 min walk - 0.3 miles
  • Mid Sweden University
    5 min walk - 0.3 miles
  • Ostersund Ski Stadium
    5 min drive - 2.0 miles

Getting around

  • Östersund Västra Station
    4 min walk
  • Ostersund (OSD-Are)
    24 min drive

Restaurants

  • Artut
    5 min walk
  • Tre Rum
    2 min walk
  • Wedemarks Konditori
    1 min walk
  • Norra Station Cafe
    3 min walk
  • Dalwhinnie
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Desk
  • Heating
  • Individually decorated
  • Individually furnished
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 6:00 PM) and Saturday - Sunday (8:00 AM - 4:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving outside front desk hours will receive a text message with key retrieval instructions.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number CHE-115.256.336

Property class

Hotelstars Union assigns an official star rating for properties in Sweden. This property is rated 3 stars.

Frequently asked questions

Is Hotel Emma pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Emma?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Emma?

Check-out is at 11:00 AM.

Where is Hotel Emma located?

Situated in Östersund, this hotel is steps from Stadsmuseum, Kärnan Östersund, and Östersund Centrum. Ostersund Town Hall and Mittpunkten Mall are also within 5 minutes. Östersund Västra Station is only a 4-minute walk and Östersund Central Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Emma Reviews

9.0

Wonderful

9.4

Cleanliness

9.4

Location

9.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 511 out of 879 reviews
Rating 8 - Good. 289 out of 879 reviews
Rating 6 - Okay. 57 out of 879 reviews
Rating 4 - Poor. 18 out of 879 reviews
Rating 2 - Terrible. 4 out of 879 reviews

Reviews

Verified review

10/10 Excellent

Dry nice hotel , friendly helpful staff . Excellent breakfast
Stayed 6 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and staff were very friendly and helpful. I really enjoyed the free breakfast at the cafe across the street that’s associated with the hotel. There’s plenty of really nice shops and restaurants all around the hotel. Excellent place for walks in town or down by the lake. Absolutely loved my stay.
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Frendly staff.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Emma. We arrived late and used the self-check in service, which was very smooth. We were not in Östersund very long, so it was wonderful to stay in a central location to get a feel for the town. Loved that they sold some local products in their lobby. Great breakfast.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Really quaint property located in shopping district. The breakfast they offered was great and so was the staff. Negative: we parked where we understood was an allowed space in parking garage nearby but got a 600 krona ticket.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Hotel Emma. It is a small hotel with large rooms, a nice breakfast area and a lounge. The staff were very friendly and helpful. The room we stayed in looked like the bathroom had just been renovated. The hotel in conveniently located on the main shopping street so that we were able to walk to restaurants and activities. I highly recommend Hotel Emma.
Stayed 6 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Ok, but not more. Need som renovation. Small breakfast room. Friendly atmosphere.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly, this turned out to be one of my best hotel experiences in Sweden. Everything felt just right — from the overall atmosphere to the small details. The place has a pleasant vibe, the staff are attentive without overdoing it, and the room was cozy, clean, and comfortable. Breakfast was really good, with fresh options and a calm setting to start the day. The whole stay felt effortless — smooth check-in, quiet nights, and a sense that everything is taken care of. It’s rare to find a hotel where everything simply works as it should, but this one definitely managed that. I’d be glad to come back.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family accommodations!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the perfect hotel with all the nice touches to make it a very nice place to be.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Quant hotel and gave a wonderful Swedish atmosphere. The only problem is parking is
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Sentralt koselig hotell. Litt gammelt, men sjarmerende.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The staff was generous with their time and were very accommodating. They always tried to be helpful. I was able to borrow one of the hotels bicycles and it was extremely smooth and comfortable to ride. I had a wonderful time riding around the city and suburbs.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The room was well equipped. The Breakfast was very good. I missed nothing. Our room (33) could use a renovation. The ceiling was cracked and the paint was peeling. The hotel staff was very friendly and accommodating.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt OK
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Would like elevator service to street level and electrical outlet in bathroom
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Sköna sängar, mycket tyst för att vara mitt på gågatan ovanför uteserveringar
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Sjarmerende eldre bygg.Romslig men slitt rom. Bad ok. Svært sentral beliggenhet. Frokost hos konditori i nabolaget ok.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lite krångligt att ta sig in om man kommer sent
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toppen hotell stora och rymliga rum. Rent och fräscht. Frukost helt ok men inte mer. Kommer gärna tillbaka
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Godt og reelt hotel. God oplevelse.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness
Frukosten öppnade sent på helgerna.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frukosten var mycket mycket bättre då hotellet hade den. Så den saknar jag mest
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ett ok hotell. Frukost på café längre upp på gatan.
Stayed 1 night in Jul 2026