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Upstairs Hotel

3.0 star property
Beachfront hotel for sun and fun

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Photo gallery for Upstairs Hotel

Lobby sitting area
Children's play area - indoor
On the beach
Medium Room, Street View | In-room safe, desk, soundproofing, cribs/infant beds
On the beach

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Medium Room

Medium Room | In-room safe, desk, soundproofing, cribs/infant beds

Medium Room

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Rainfall showerhead
Satellite channels
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Medium Room, Street View

Medium Room, Street View | In-room safe, desk, soundproofing, cribs/infant beds

Medium Room, Street View

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Rainfall showerhead
Satellite channels
  • 20 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Extra Large Room

Extra Large Room | In-room safe, desk, soundproofing, cribs/infant beds

Extra Large Room

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Rainfall showerhead
Satellite channels
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Penthouse

Penthouse | In-room safe, desk, soundproofing, cribs/infant beds

Penthouse

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Rainfall showerhead
Satellite channels
  • 26 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room

Large Room | In-room safe, desk, soundproofing, cribs/infant beds

Large Room

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Rainfall showerhead
Satellite channels
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room, Street View

Large Room, Street View | In-room safe, desk, soundproofing, cribs/infant beds

Large Room, Street View

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Rainfall showerhead
Satellite channels
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Small Room

Small Room | In-room safe, desk, soundproofing, cribs/infant beds

Small Room

Highlights

Soundproofed
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Rainfall showerhead
Satellite channels
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Hertstraat 15, Ostend, 8400

What's nearby

  • Ostend Beach - 2 min walk - 0.1 miles
  • Casino Kursaal - 3 min walk - 0.2 miles
  • Klein Strand - 8 min walk - 0.5 miles
  • North Sea Aquarium - 11 min walk - 0.6 miles
  • Mariakerke Beach - 5 min drive - 1.3 miles

Getting around

  • Oostende Ravelingen - 9 min drive
  • Oostende Station - 14 min walk
  • Ostende (OST-Ostend-Bruges Intl.) - 12 min drive

Restaurants

  • ‪Manuscript - ‬2 min walk
  • ‪Cafe de Madrid - ‬1 min walk
  • ‪Koekoek - ‬2 min walk
  • ‪Histoires D'O - ‬1 min walk
  • ‪Diplomat - ‬1 min walk

About this property

Upstairs Hotel

Hotel near Ostend Beach
Take advantage of a terrace, an arcade/game room, and a library at Upstairs Hotel. In addition to a bar and a business center, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Meeting rooms, smoke-free premises, and concierge services
  • Luggage storage, an elevator, and a front-desk safe
Room features
All 96 rooms have amenities such as free WiFi, safes, and sound-insulated walls.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Refrigerators, cribs/infant beds, and heating

Languages

Dutch, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 13.50 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Library

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Desk
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 16.50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 13.5 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.00 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 13.50 for children
  • Pet fee: EUR 16.50 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 13.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

Property is also known as

Upstairs Hotel Ostend
Upstairs Ostend
Upstairs Hotel Hotel
Upstairs Hotel Ostend
Upstairs Hotel Hotel Ostend

Frequently asked questions

Is Upstairs Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of EUR 16.50 per pet, per night. Service animals are exempt from fees.

How much is parking at Upstairs Hotel?

This hotel doesn't offer parking.

What time is check-in at Upstairs Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Upstairs Hotel?

Check-out is at 11 AM.

Where is Upstairs Hotel located?

Nestled on the beach, this Ostend City Centre hotel is within a 5-minute walk of Ostend Beach, Ensor Museum, and Casino Kursaal. Statue of Marvin Gaye and Wapenplein Square are also within 5 minutes. Oostende Station is 14 minutes by foot.

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Upstairs Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 170 out of 323 reviews
Rating 8 - Good. 135 out of 323 reviews
Rating 6 - Okay. 12 out of 323 reviews
Rating 4 - Poor. 4 out of 323 reviews
Rating 2 - Terrible. 2 out of 323 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed atmosphere, great breakfast buffet
Stayed 1 night in Jan 2025

8/10 Good

Joerg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time as a guest. The price/performance ratio is very good. The style of the rooms puts you in a good mood. We had a lot of fun. The staff is cheerful and up for any fun. Greetings from Jörg & Willi the tiny bulldog
Stayed 5 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jul 2024

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, very good facilities
Stayed 2 nights in Apr 2024

8/10 Good

Maik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the most the intereor, very special and comfortable.
Stayed 6 nights in Feb 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Upstairs hotel was a very stylish and fun hotel just steps from the beach. The staff was really friendly and helpful! One small point is if you do book one of the small/cheap rooms, they aren't easily accessible via the lifts. You will need to go down a couple of flights of stairs which can be tough with heavy luggage. Otherwise I highly recommend this hotel when staying in Ostend!
Stayed 1 night in Sep 2024

10/10 Excellent

Dr. Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to book my room extremely last minute, and the price was amazing and when I got to the room, it was gorgeous with two balconies on the very top floor. I could not be happier with this booking. I would’ve stayed the whole week if I knew about it earlier.
Stayed 1 night in Feb 2023

2/10 Terrible

Laurent

Disliked: Cleanliness, staff & service, room comfort

Pay more for less

I booked at noon for the night. One hour later I receive a call that my payment was refused... In the train there was nothing I could do apart of paying at arrival... At the check in I had to pay 30 euro more... For a room where the shower is switching on every 5 minutes and a TV that switches off at the same pace... And to finish I be been awaken by a crazy cleaning machine ... What a hell
Stayed 1 night in Jun 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
I did not like to wait for the lift which was taken over by cleaners when demand was high for breakfast. Cleaners equipment should not be in lifts at high demand times
Stayed 2 nights in Jul 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leuk , hip en trendy hotel. Service met de glimlach.
Stayed 1 night in Mar 2025

10/10 Excellent

Leonidas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leuk mooi hotel

Stayed 1 night in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heerlijk hotel

Heel mooi dit hotel. Geslaagd industrial project en overal vind je wel een gezellig hoekje. We hebben er van genoten. Klein puntje van kritiek: De lege glazen werden in de bar niet opgeruimd, alhoewel het niet superdruk was.
Stayed 1 night in Nov 2024

10/10 Excellent

Michaël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Carine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el lugar, muy limpio, los cuartos bellos así que los baños.
Stayed 2 nights in Oct 2024

10/10 Excellent

sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schickes Hotel, freundliches Personal, zentral gelegen, Strand, Kneipen, Läden direkt in der Umgebung. Gerne wieder
Stayed 2 nights in Sep 2024

8/10 Good

Odin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
We komen er nog zeker terug . Alles was super !
Stayed 2 nights in Aug 2024

8/10 Good

Alain

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Galura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Åsa

Stayed 5 nights in Jul 2024