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Sonesta Hotel Osorno

4.0 star property
Travelers enjoy the best of both worlds at this hotel where casino excitement meets peaceful relaxation, with gaming by day and on-site dining by night

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Photo gallery for Sonesta Hotel Osorno

Lobby - Sonesta Hotel Osorno (Osorno)
Restaurant - Sonesta Hotel Osorno (Osorno)
Restaurant - Sonesta Hotel Osorno (Osorno)
Garden - Sonesta Hotel Osorno (Osorno)
Reception - Sonesta Hotel Osorno (Osorno)
Sonesta Hotel Osorno balances entertainment with tranquility. Guests enjoy a complimentary cooked-to-order breakfast before trying their luck at the casino's bingo, slots, or gaming tables. The garden offers a quiet retreat, and WiFi keeps everyone connected throughout their stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Estandar Twin

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Estandar Twin

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Ejecutiva King

A hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Ejecutiva King

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite King

Minibar, in-room safe, desk, blackout drapes

Junior Suite King

  • Garden view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ejecutiva Twin

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Ejecutiva Twin

  • Garden view
  • 35 sq m
  • Sleeps 2
  • 2 Queen Beds
  • Free WiFi

View all photos for Estandar King

A hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Estandar King

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Osorno, Sonesta Hotel Osorno is on the riverwalk. Local landmarks include Fort Reina Maria Luisa and Ruben Marcos Peralta Stadium. Visit our Osorno travel guide
Map
Ejercito 395, Osorno, Los Lagos, 5300587

What's nearby

  • Casino Osorno
    1 min walk - 0.1 miles
  • Fort Reina Maria Luisa
    4 min walk - 0.3 miles
  • Osorno Cathedral
    14 min walk - 0.8 miles
  • Plaza de Armas
    14 min walk - 0.8 miles
  • Church of San Francisco
    3 min drive - 1.0 mile

Getting around

  • Osorno (ZOS-Canal Bajo Carlos Hott Siebert)
    16 min drive

Restaurants

  • Bar City
    9 min walk
  • Sour Manía
    2 min walk
  • Gran Lobo
    13 min walk
  • shaggi
    12 min walk
  • Club exc3ss
    11 min walk

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  • Free WiFi
  • Restaurant
  • Business services
9.0 out of 10, Wonderful, 155 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 5:30 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Things to do

  • 21 gaming tables
  • 292 slot machines
  • Arcade/game room
  • Bingo
  • Casino
  • Gym
  • Shopping
  • Stereo

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (13 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (28 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Sonesta Hotel Osorno pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sonesta Hotel Osorno?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Sonesta Hotel Osorno?

Check-out is at 11 AM.

Where is Sonesta Hotel Osorno located?

Situated on the riverwalk, this hotel is within a 10-minute walk of Casino Osorno and Fort Reina Maria Luisa. Plaza de Armas and Osorno Cathedral are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sonesta Hotel Osorno Reviews

9.2

Wonderful

9.4

Cleanliness

8.0

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 162 out of 242 reviews
Rating 8 - Good. 57 out of 242 reviews
Rating 6 - Okay. 14 out of 242 reviews
Rating 4 - Poor. 7 out of 242 reviews
Rating 2 - Terrible. 2 out of 242 reviews

Reviews

Verified

10/10 Excellent

Maria L

Liked: Cleanliness, staff & service, amenities
The hotel is the best in the area and feels like an oasis. Good service, great food, big and clean rooms )though we had to ask for a better one).
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities
the room is old but very spacious. The staff is very welcoming and gentle. Especially in the restaurant
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

deng-fu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big clean room with two queen size beds, wonderful breakfast, secured parking, kind and responsive staff. stayed 2 nights there, highly recommended.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service, amenities
Beautiful and clean hotel with excelent employees. Can’t wait to come back!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, free capuchino, cookies, apples and bananas discreetly placed around the hotel meeting places. Excelent breakfast. Ample (outside) parking placr Only problem found where the “cheap” rooms on the third floor looking to the west or town (not the park and river rooms towards the east) you can hear the squeek of the rooftop ventilators and for my specific weight (over 270 pound) found the matress much to soft and woobly
Stayed 1 night in May 2026
Verified

10/10 Excellent

patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful river view, excellent food
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The management of the hotel, cleanliness and service was excellent. Fantastic breakfast included as well.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk rock
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Agustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel.

Exceptional staff. Friendly and very attentive. Lovely hotel.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place in Osorno. Lovely staff, inclusive.

The best place in Osorno. i been there since 2012.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room was quiet and big. Bed was comfortable. The parking was good. Free breakfast was great. Absolutely would stay again.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice… the surroundings not so much
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Luis Agustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in Osorno. I hardly recommend it, you won’t regret. Nice view, and amazing service!
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
We booked this hotel looking forward to using the pool. Thus, we both disappointed and surprised to learn it was not in operation as the hotel explicitly advertised the pool and did not mention it was closed either at the time of booking or during check-in. Front desk staff were disinterested and less than friendly or helpful. There was trash on our floor that stayed there the entirety of our stay. The shower barely functioned, with so little water coming out as it was hard to bathe.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, amenities
Excelente experiencia, Hotel y personal impecables.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Edson Roberto

Liked: Cleanliness, staff & service, amenities
Tudo ótimo, nenhum destaque, excelente estadia.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Esteban

Liked: Cleanliness, amenities
Disliked: Staff & service
Las habitaciones y baño son cómodas y la comida estuvo bien. El problema fue el servicio, sobretodo en el bar en la noche de llegada. Una hamburguesa y una tabla demoraron 1 hora, no pusieron cubiertos ni servilletas y sólo había un tipo de vino aunque la carta de vinos tenía una gran oferta..... insólito en un Hotel que se supone tiene 5 estrellas y está en un país reconocido por sus vinos. El pisco sour de cortesía muy malo. Una pena.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

valeria

Liked: Cleanliness, staff & service, amenities
Quarto e comodidades se destacaram
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Silvina Nata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo impecable como siempre .
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Agustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Excelente opción en Osorno!!!
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Poul

Liked: Cleanliness, staff & service, room comfort
Ingen opgradering selvom der var plads. Ingen velkomstgave eller flaskevand på værelset etc.
Stayed 2 nights in Oct 2025