Our communication was primarily via WhatsApp. The Pocket Room was comfortable and included a hair dryer, shampoo, conditioner, body wash, and a water bottle (for use while there; not to keep). This problem Bob W couldn't control: the first room I was assigned was noisy because of the construction next door. They moved me to a quiet one on another floor. The thing to be aware of is that the hotel is fully automated. Online check-in to receive the front door entrance code and find out what room you're staying in. I used the WhatsApp-provided website to access my room each time. There is a 'slider' at the bottom of this page. To access the room, slide the bar to the right. Within a few seconds, the door's button turns green, the door clicks, and you open the door.