See all properties

Sheraton Miyako Hotel Osaka

4.0 star property
Unwind by exploring tranquil gardens or relaxing by an indoor pool. Discover your new haven amidst vibrant city life.

Choose dates to view prices

Photo gallery for Sheraton Miyako Hotel Osaka

Indoor pool, open 8 AM to 9 PM, lifeguards on site - Sheraton Miyako Hotel Osaka (Osaka)
Sauna, hot tub, body treatments, aromatherapy, reflexology - Sheraton Miyako Hotel Osaka (Osaka)
Banquet hall - Sheraton Miyako Hotel Osaka (Osaka)
Property amenity - Sheraton Miyako Hotel Osaka (Osaka)
Hypo-allergenic bedding, down comforters, minibar, in-room safe - Sheraton Miyako Hotel Osaka (Osaka)
In the heart of Osaka, Sheraton Miyako Hotel Osaka offers a serene oasis with shopping on site and a peaceful garden. Treat yourself to aromatherapy or reflexology at the spa, unwind in the indoor pool, and indulge in Chinese cuisine at one of three on-site restaurants. With helpful staff and convenient amenities like free WiFi, dry cleaning services, coffee shop/cafe nearby Kuromon Ichiba Market.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premium Room, 1 Twin Bed

Premium Room, 1 Twin Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room, 1 Twin Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 2 Twin Beds

Comfort Room, 2 Twin Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Comfort Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort premium room, 2 single beds, non smoking

Comfort premium room, 2 single beds, non smoking | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Comfort premium room, 2 single beds, non smoking

8.2 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room, 1 Double Bed

7.2 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Twin Beds

Junior Suite, 2 Twin Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Twin Beds

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Suite, 2 Double Beds

Premium Suite, 2 Double Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Suite, 2 Double Beds

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 62 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 31 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room, 1 Queen Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Room, 1 Double Bed

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Twin Beds

Junior Suite, 2 Twin Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Twin Beds

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

Executive Room, 2 Twin Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Room, 2 Twin Beds

Highlights

Air conditioning
Heating
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

You may also like

Ad
Lobby sitting area

Good Nature Hotel Kyoto

Shimogyo Ward
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 610 reviews
Good Nature Hotel Kyoto

About the neighborhood

Located in Tennoji neighborhood, Sheraton Miyako Hotel Osaka is connected to a rail/subway station. The area's natural beauty can be seen at Osaka Castle Park and Expo ’70 Commemorative Park, while Osaka Aquarium Kaiyukan and Universal Studios Japan are popular area attractions. Check out an event or a game at Kyocera Dome Osaka, and consider making time for Kidzania Koshien Theme Park, a top attraction not to be missed. Guests appreciate the hotel's convenience to public transportation: Tanimachi 9-chome Station is 7 minutes by foot.
Visit our Osaka travel guideOpens in a new window
Map
6-1-55 Uehommachi, Tennoji-ku, Osaka, Osaka-fu, 543-0001

What's nearby

  • Kintetsu Department Store Uehonmachi - 1 min walk - 0.1 miles
  • Osaka Shinkabukiza Theater - 3 min walk - 0.2 miles
  • Dotonbori - 13 min walk - 0.7 miles
  • Kuromon Market - 15 min walk - 0.8 miles
  • Nipponbashi - 17 min walk - 0.9 miles

Getting around

  • Osaka Uehommachi Station - 6 min walk
  • Tanimachi 9-chome Station - 7 min walk
  • Itami Airport (ITM) - 29 min drive

Restaurants

  • ‪マクドナルド - ‬6 min walk
  • ‪カフェ 英國屋 - ‬1 min walk
  • ‪ビフテキ 牛の福 近鉄百貨店上本町店 - ‬2 min walk
  • ‪銀座アスター 上本町近鉄賓館 - ‬2 min walk
  • ‪カフェ チャオプレッソ＆クックハウス上本町駅店 - ‬2 min walk

About this property

Sheraton Miyako Hotel Osaka

Upscale hotel near Dotonbori
Close to Kuromon Market and Nipponbashi, Sheraton Miyako Hotel Osaka provides shopping on site, a coffee shop/cafe, and a hair salon. Treat yourself to a massage, reflexology, or a body treatment at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Chinese cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
  • An indoor pool along with a lifeguard on site
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • Massage treatment rooms, a banquet hall, and a ballroom
  • A front-desk safe, an elevator, and a reception hall
  • Guest reviews give top marks for the helpful staff
Room features
All 578 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with deep soaking tubs and bidets
  • HDTVs with digital channels
  • Wardrobes/closets, recycling, and refrigerators

Similar properties

Exterior
The Westin Osaka
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,000 reviews
The Westin Osaka

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 4,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Bar Eu
  • Chinese Restaurant Shisen
  • Restaurant & Lounge eu
  • Uemachi

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11,108 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Hot tub
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 21 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast rate plan for children age 4-11; additional fees of JPY 2000 per child, per night apply and are collected at the property.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 5000 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4000 for adults and JPY 2000 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)
  • Rollaway bed fee: JPY 5000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 12 years old are not allowed in the swimming pool
Guests under 12 years old are not allowed in the spa
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Hotel Miyako Osaka
Miyako Sheraton Hotel Osaka
Miyako Sheraton Osaka
Osaka Miyako Sheraton
Sheraton Miyako Hotel Osaka
Sheraton Miyako Osaka
Sheraton Miyako Osaka Hotel
Sheraton Osaka Hotel
Sheraton Osaka Miyako
Sheraton Osaka Miyako Hotel
Sheraton Miyako Hotel
Sheraton Miyako
Sheraton Osaka
Osaka Sheraton
Sheraton Miyako Osaka Osaka
Sheraton Miyako Hotel Osaka Hotel
Sheraton Miyako Hotel Osaka Osaka
Sheraton Miyako Hotel Osaka Hotel Osaka

Frequently asked questions

Does Sheraton Miyako Hotel Osaka have a pool?

Yes, this property has an indoor pool. Pool access is from 8 AM–9 PM.

Is Sheraton Miyako Hotel Osaka pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for JPY 2000 per night.

What time is check-in at Sheraton Miyako Hotel Osaka?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Miyako Hotel Osaka?

Check-out is at noon.

Where is Sheraton Miyako Hotel Osaka located?

Located in Tennoji, this spa hotel is within 1 mi (2 km) of Osaka Shinkabukiza Theater, Dotonbori, and Kuromon Market. Spa World and Nipponbashi are also within 2 mi (3 km). Tanimachi 9-chome Station is 7 minutes by foot and Shitennoji-mae Yuhigaoka Station is 16 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Sheraton Miyako Hotel Osaka Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 475 out of 1000 reviews
Rating 8 - Good. 366 out of 1000 reviews
Rating 6 - Okay. 106 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

Reviews

10/10 Excellent

Yun Ching Peter

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room. Nicely maintained older hotel. Good food and excellent service at a reasonable room rate.
Stayed 4 nights in Dec 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Sheraton Miyako Hotel Osaka, which we chose again for its convenient location, access to transportation, and helpful staff. We enjoyed using the lap pool, but there is a separate fee for this as well as the spa facilities.
Stayed 5 nights in Aug 2025

10/10 Excellent

DIEMTRANG

Liked: Cleanliness, staff & service, amenities
We love the splendid lobby area and convenient location. However, the rooms and furnitures are outdated.
Stayed 1 night in May 2025

8/10 Good

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and very helpful with taking bags to the room etc Location is ok, next to a train station which was great but slightly far from the main attractions
Stayed 2 nights in Apr 2025

8/10 Good

Rebecca

Liked: Property conditions & facilities
Friendly staff -great food, had to move rooms because of overbooking to smaller room but kind & helpful
Stayed 1 night in Mar 2025

6/10 Okay

Bradley

Liked: Cleanliness, amenities, property conditions & facilities
Good but pool etc was very expensive to use. Great location though
Stayed 3 nights in Jun 2025

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with plenty of transportation and dining options.
Stayed 5 nights in Nov 2023

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff Great location
Stayed 4 nights in Aug 2023

8/10 Good

KYUNGRAE

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and good.
Stayed 4 nights in Feb 2025

8/10 Good

Yee Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
services good
Stayed 4 nights in Mar 2025

10/10 Excellent

Yaovanij

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here. The room we booked was quite big (31sqm.) which gave us good space for packing before going back. Nice view and many restaurants nearby.
Stayed 2 nights in Jan 2024

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple shops & train/transportation convenience right underground in the building was the absolute best
Stayed 8 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice experience.

Excellent hotel, super clean and pretty well located.
Stayed 1 night in Oct 2023

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very helpful ! Hotel rooms are very clean 👍👍👍👍
Stayed 4 nights in Oct 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and next door to airport bus. Good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Very pleasant staff and quiet and clean facilities. Close to subway and transit.
Stayed 1 night in Nov 2023

6/10 Okay

Yuh Leong

Liked: Amenities
Location of hotel is not bad, big shopping beside it. Carpark parking charges is 1000yen for 24hrs. What was ma
Stayed 2 nights in Nov 2024

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommended

Excellent location with airport transfer bus. Staff are helpful, resourceful and polite. Rooms are spacious, clean and well equipped. Highly recommended for business or leasure
Stayed 7 nights in Oct 2023

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge hotel but quite organized. Very pleasant and courteous staff. Cleaning crew are efficient. Perfect location beside the Kintetsu Station. Shuttle bus direct to both airports. To Kansai, 1,800 yen.
Stayed 3 nights in Oct 2024

10/10 Excellent

C S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheraron miyako

The service is top notched. The location is good . Kintesu line and mall just besides the hotel. Direct bus limousine from Kansai. 1800yen for adult and 900 yen for kids. Have been here 3 times for holidays over the past 15 years.
Stayed 4 nights in Nov 2024

10/10 Excellent

Alan Osamu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large. Bed was big and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay

We love hotel and we have been staying in this hotel for years whenever we visit as it’s away from the busy tourist crowd with only 3 stops to namba station. Uenomachi station is convenient to move around with direct train to Kyoto and Nara. The hotel is linked to a small mall with food and supermarket. Hotel was kind and offered to upgrade us to a junior suite during our 8 nites stay. It’s indeed a comfortable trip for me and my husband.
Stayed 8 nights in Mar 2024

10/10 Excellent

Yu Shui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the great hospitality! Room was clean and service was great! Received a complimentary cookies as a honeymoon gift from the hotel. We topped up for the international buffet breakfast and it was great! I personally like the Japanese station for the buffet breakfast. It is also convenient as there is an airport shuttle just outside the hotel which will bring you straight to Kansai international airport. Thank you Sheraton!
Stayed 2 nights in Nov 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! We travelled with 2 adults and 1 child age 10 years. Site states family friendly with a pool. But kids age 12 and under not allowed to use the pool. Also, you need to pay around 2000 yen per person per day to use it. Would not have booked this knowing hotel would charge for use and no kids allowed.
Stayed 2 nights in Sep 2023

4/10 Poor

Beth

Disliked: Staff & service, property conditions & facilities
Not family friendly - the hotel do not let under 12's use the pool. This was our main reason for selecting the hotel so was a huge disappointment. The layout also means that you rarely see any staff.
Stayed 4 nights in Sep 2023