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SureStay Plus Hotel By Best Western Portland Route 52 West

2.5 star property
Hotel in Portland with free breakfast and a 24-hour fitness center

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Photo gallery for SureStay Plus Hotel By Best Western Portland Route 52 West

Reception
Exterior
Indoor pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, WiFi
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Smart TV
Sofa bed
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Smart TV
Sofa bed
Private bathroom
Hair dryer
Microwave
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Bathroom | Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Smart TV
Sofa bed
Separate bedroom
Hair dryer
Jetted bathtub
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Smart TV
Sofa bed
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Comfort Inn & Suites Franklin East

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 426 reviews
Comfort Inn & Suites Franklin East

About the neighborhood

Map
9239 Highway 52, Portland, TN, 37148

What's nearby

  • Sumner Crest WInery - 3 min walk - 0.2 miles
  • Kentucky Downs - 6 min drive - 4.7 miles
  • Kenny Perry's Country Creek Golf Course - 9 min drive - 8.9 miles
  • Cold Springs Museum - 11 min drive - 7.2 miles
  • Grand Ole Opry - 41 min drive - 40.0 miles

Getting around

  • Nashville International Airport (BNA) - 43 min drive

Restaurants

  • ‪Portland Pizza & Pub - ‬8 min drive
  • ‪Sonic Drive-In - ‬8 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪H G Hills Food Store - ‬8 min drive

About this property

SureStay Plus Hotel By Best Western Portland Route 52 West

Property highlights
At SureStay Plus Hotel By Best Western Portland Route 52 West, you can look forward to free breakfast, laundry facilities, and a bar. Stay connected with free WiFi in public areas, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a 24-hour gym and a 24-hour business center.
Additional perks include:
  • Free self parking
  • Express check-in, smoke-free premises, and an elevator
  • A vending machine, ATM/banking services, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 60 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free internet and desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 42-inch Smart TVs with cable channels
  • Separate sitting areas, mini fridges, and microwaves

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.0 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

SureStay Plus Hotel By Best Western Portland Route 52 West Hotel

Frequently asked questions

Is SureStay Plus Hotel By Best Western Portland Route 52 West pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Plus Hotel By Best Western Portland Route 52 West?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel By Best Western Portland Route 52 West?

Check-in begins at 3:00 PM.

What time is check-out at SureStay Plus Hotel By Best Western Portland Route 52 West?

Check-out is at 11:00 AM.

Where is SureStay Plus Hotel By Best Western Portland Route 52 West located?

Situated in Portland, this hotel is steps from Sumner Crest WInery, and within 6 mi (10 km) of Kentucky Downs and Cold Springs Museum. Kenny Perry's Country Creek Golf Course is 8.5 mi (13.7 km) away.

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SureStay Plus Hotel By Best Western Portland Route 52 West Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 114 out of 281 reviews
Rating 8 - Good. 56 out of 281 reviews
Rating 6 - Okay. 42 out of 281 reviews
Rating 4 - Poor. 21 out of 281 reviews
Rating 2 - Terrible. 48 out of 281 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay there again. The staff was great and it was clean and quiet.
Stayed 2 nights in Apr 2025

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was seamless. Comfortable room. Convenient location.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

10/10 Excellent

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Met our needs.
Stayed 1 night in Apr 2025

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady who checked us in was super helpful.
Stayed 1 night in Mar 2025

2/10 Terrible

Colleen

Disliked: Property conditions & facilities
When I called to book 2 rooms at this hotel I specifically asked if the pool
Stayed 1 night in Apr 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining located on property and friendly service
Stayed 1 night in Feb 2025

4/10 Poor

Donna

Disliked: Cleanliness, amenities, property conditions & facilities
Very convenient location, but the condition of the property is poor: dirty, stained carpets, poor condition of the bathtub, lights and TV didn't work. One of our rooms had wet carpeting, and the staff quickly assigned a new room. However, we spotted a cockroach and a spider in there. The breakfast was minimal at best. The beds were comfortable and the staff seemed to be a doing their best, but the room cost was high and the facilities really need a lot of work.
Stayed 2 nights in May 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the restaurant connected, and the workers they were all so kind and helpful. Wish the pool was working!!
Stayed 1 night in Mar 2025

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean and staff was very friendly, breakfast was amazing I never been to a hotel that served such good breakfast. the poor was down and business area and some areas and bathrooms where out of order but overall very decent and I enjoyed my stay
Stayed 2 nights in Mar 2025

6/10 Okay

Ben

Disliked: Amenities, property conditions & facilities
The rooms smelled. Like smoke even though there is “no smoking”.
Stayed 1 night in Apr 2025

10/10 Excellent

margaret

Liked: Cleanliness
The pool was not available it looked very bad
Stayed 1 night in Apr 2025

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2024

8/10 Good

Julianna

Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine. when the sofabed was pulled out, you could not walk through the room, which was inconvenient. Otherwise the room was fine.
Stayed 1 night in Mar 2025

2/10 Terrible

Kevin

Unable to stay booked due to Google showing them with pet friendly logo, however right before check in email was sent with no pets under the registration card
Stayed 4 nights in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Yvette

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was disgusting. Mold on all surfaces and all the fixtures were rusted from moisture. The clothed chairs in the breakfast area were sooo dirty and stained that I would not sit on them. They offered toast with frozen butter, no jam, honey or peanut butter. They offered cream cheese and no bagels. They cream for you coffee was no name powdered coffee whitener from Walmart. The evening desk lady was awesome! The morning guy was about as dumb and lazy as they come.
Stayed 1 night in Apr 2025

6/10 Okay

Tania

Disliked: Cleanliness
We found roaches in the bathroom which is disturbing we like to stay here when we go to the casino. So that is not gonna happen anymore.
Stayed 1 night in Mar 2025

10/10 Excellent

Vicki

Liked: Cleanliness, property conditions & facilities, room comfort

Great Staff & Breakfast Wonderful location

Staff extremely friendly & helpful Breakfast had lots of options and location very convenient.
Stayed 1 night in Oct 2024

10/10 Excellent

Nydia Mayela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was wowed!

It was a nice and cleaning hotel! Offered Breakfast. Large rooms. Incredible price for how nice it is!
Stayed 1 night in Dec 2024

8/10 Good

Nathaniel

Liked: Staff & service, amenities
For the price and proximity to major highways it was great. There were some cleanliness issues with the hallways and room, but overall a decent hotel with nice amenities.
Stayed 6 nights in Nov 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality and food
Stayed 1 night in Nov 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024

8/10 Good

Ronda

Liked: Cleanliness, property conditions & facilities, room comfort

Good stay

Awesome. We came in at dark and rainy. They gave us food coupons our room was clean and comfortable. Breakfast was good. Staff very polite and helpful.
Stayed 1 night in Dec 2024

4/10 Poor

Chelsea

Disliked: Cleanliness, amenities, property conditions & facilities
There was no microwave in the room but the room description stated there would be. The pool was closed. There was toilet paper or tissue stuffed in the eyehole of the door. They ran out of breakfast. The couch in the room was so dirty it looked like some type of reddish brown stains all over it, with a ton of crumbs between the cushions. The mini fridge had a hole in it. The whole building inside smelled awful. Sounded like the guests above us were bowling all night.
Stayed 1 night in Mar 2025