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Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property
Travelers splash in outdoor pools by day and gather with family under the stars at night at this Universal Studios area resort

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Water park - Westgate Lakes Resort & Spa Universal Studios Area (Orlando)
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Banquet hall - Westgate Lakes Resort & Spa Universal Studios Area (Orlando)
Property entrance - Westgate Lakes Resort & Spa Universal Studios Area (Orlando)
Exterior - Westgate Lakes Resort & Spa Universal Studios Area (Orlando)
Westgate Lakes Resort & Spa Universal Studios Area is conveniently near Pointe Orlando and the Orange County Convention Center. Guests enjoy seven outdoor pools with a lazy river and waterslide, yoga classes at the gym, mini golf, or free bicycles to visit nearby attractions.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant

Room options

Available filters for rooms
Showing 7 of 7 rooms

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In-room safe, desk, laptop workspace, iron/ironing board

Room (Resort Select)

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom

In-room dining

Room, 1 Bedroom

7.6 out of 10
Good
(152 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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In-room safe, desk, laptop workspace, iron/ironing board

Villa, 4 Bedrooms

  • 4 bedrooms
  • Sleeps 16
  • 3 King Beds, 2 Double Beds and 3 Double Sofa Beds

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Flat-screen TV, DVD player

Deluxe Villa, 1 Bedroom

8.8 out of 10
Excellent
(215 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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In-room safe, desk, laptop workspace, iron/ironing board

Studio (Villa)

8.4 out of 10
Very good
(629 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV, DVD player

Villa, 2 Bedrooms

8.8 out of 10
Excellent
(127 reviews)
  • 111 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

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Flat-screen TV, DVD player

Villa, 3 Bedrooms

8.4 out of 10
Very good
(9 reviews)
  • 157 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

About the neighborhood

Located on the waterfront, Westgate Lakes Resort & Spa Universal Studios Area is in an area with great shopping. Orlando International Premium Outlets and Disney Springs™ are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Aquatica and Universal Orlando Resort. Traveling with kids? Make time for Universal’s Volcano Bay, or check out an event or a game at ESPN Wide World of Sports Complex. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails. Guests love the hotel's location for the sightseeing. Visit our Orlando travel guide
Map
9500 Turkey Lake Rd, Orlando, FL, 32819

What's nearby

  • Orange County Convention Center
    Orange County Convention Center
    1 min drive - 0.2 miles
  • www.alamy.com
    Universal Orlando Resort
    4 min drive - 3.4 miles
  • Universal Studios Florida
    Universal Studios Florida
    7 min drive - 5.2 miles
  • www.alamy.com
    Walt Disney World® Resort
    8 min drive - 6.1 miles
  • Phillips Crossing
    2 min drive - 1.7 miles

Getting around

  • Orlando Station
    13 min drive
  • Orlando Intl. Airport (MCO)
    21 min drive

Restaurants

  • Drafts Sports Bar & Grill
    3 min walk
  • Funny Bone Comedy Club
    5 min drive
  • Rocks
    6 min drive
  • Maggiano's
    6 min drive
  • Taverna Opa Orlando
    6 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Upscale family-friendly hotel near The Orlando Eye
Close to Pointe Orlando and Orange County Convention Center, Westgate Lakes Resort & Spa Universal Studios Area provides a marina, 2 poolside bars, and a grocery/convenience store. Indulge in hydrotherapy, a deep-tissue massage, and a body wrap at the onsite spa. The on-site American cuisine family restaurant, Drafts Sports Bar & Grill, offers lunch and dinner. The gym offers fitness classes and Pilates classes; other things to do include basketball, kayaking, and fishing. Guests can also expect to find a terrace, mini golf and a coffee shop/cafe.
You'll also find perks like:
  • 7 outdoor pools and a children's pool, along with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Free bicycle rentals, 2 outdoor tennis courts, and a water park (surcharge)
  • Meeting rooms, a banquet hall, and smoke-free premises
  • Guest reviews speak highly of the family-friendly amenities, pool, and helpful staff
Room features
All 1990 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like desk chairs and separate sitting areas. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Microwaves, cookware/dishes/utensils, and irons/ironing boards
  • Flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, separate sitting areas, and highchairs

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Basketball
  • Canoeing
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • TV in common areas
  • Volleyball
  • Water park
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Children's pool
  • DVD player
  • Fenced pool
  • Grocery/convenience store
  • High chair
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 25,005 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 10 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total (up to 60 lbs per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.74 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The shuttle provided by the hotel is for the Universal Transportation Center only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Westgate Lakes Resort & Spa Universal Studios Area have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

Is Westgate Lakes Resort & Spa Universal Studios Area pet-friendly?

Yes, Westgate Lakes Resort & Spa Universal Studios Area allows dogs (limit 2 total) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Westgate Lakes Resort & Spa Universal Studios Area?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Westgate Lakes Resort & Spa Universal Studios Area?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is Westgate Lakes Resort & Spa Universal Studios Area located?

This family-friendly Orlando hotel is located on the waterfront, within 3 mi (5 km) of Ripley's Believe It or Not, Aquatica and Universal Orlando Resort. Universal’s Volcano Bay and The Orlando Eye are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Westgate Lakes Resort & Spa Universal Studios Area Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 3599 out of 6420 reviews
Rating 8 - Good. 1286 out of 6420 reviews
Rating 6 - Okay. 750 out of 6420 reviews
Rating 4 - Poor. 366 out of 6420 reviews
Rating 2 - Terrible. 419 out of 6420 reviews

Reviews

Verified

10/10 Excellent

Shenita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience for me and my family!
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Monet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me & my son loved the resort. The staff was very friendly would definitely stay here again.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the resort. It was clean and lots to do onsite.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cozy. Staff was friendly and pool was nice just cold.
Stayed 3 nights in May 2026
Verified

6/10 Okay

Justin

It was ok. Staff friendly.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was helpful. Everything was amazing!!
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. I had a patio balcony and hottub in my room. So many pools and things to do around the resort.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, staff were easy to talk to and helpful! The room felt comfortable and quiet
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
2B villa refurnished. Friendly staff. Water park requires extra admission fee.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was like a condo apartment with everything you need to feel comfortable
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Sandil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities but the internet WiFi access needs to be upgraded
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Gary Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like Vegas, prepare yourself for a daily resort fee, which is billed after checkout. I don’t know why, this always seems to rub me the wrong way, best to be upfront at check in or before booking with this fee. The grounds are well kept, security is present, multiple free pools to choose from, the adult only pool preferable in my opinion.. The rooms are condo style with multiple areas, kitchen, living room, bedroom, bath and outer screened porches.,comfortable. Waterpark is basic and an additional fee, not a Wisconsin Dells, but adequate. Location to the popular attractions is first rate.
Stayed 4 nights in May 2026
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Apr 2026
Verified

4/10 Poor

sherry

Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was good the pool bar waiter was great, made excellent drinks and was helpful! , but otherwise we went for ice cream at the little ice cream stand by the water park , no ice cream, the water park was extra, and it closed at 6 pm , so not worth it if your there at 4, 25$ extra a person. Went to go for coffee at Starbucks, it was closed closes at 2 pm in the afternoon! Then there's hidden charges on my cc that are not explained.... over all a beautiful place bad we had a bad experiences! The front desk stafff and concierge staff were great too!!!! The rooms are nice and clean and comfortable!!!!
Stayed 1 night in May 2026
Verified

4/10 Poor

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and it was clean. The beds are TERRIBLE, like sleeping on a pullout mattress. The waterpark is NOT included and is $25 per person. Parking is also not included, even though on Expedia it says both are included. The walls are paper thin, we could hear the drunk people next door getting home and talking at two in the morning as well as every door shutting, opening and the ding of the elevator. They constantly are trying to sell you time shares for the property as well which is annoying, I’m here for vacation not a 4 hour sales pitch.
Stayed 3 nights in May 2026
Verified

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, amenities
This was our third time staying at this property, it was immaculate as usual and the room clean and well stocked and the a.c worked great. Most the staff we encountered were pleasant and helpful. The ice machines were no longer working but they did have someone deliver our room some ice in a timely manner. My only issues were the bartender at the covered bar in the water park made me get up from my seat at the bar to stand in a line to order another drink, also the jets were not working at the hot tub closest to the main lobby and the staff we told were uninterested and unwilling to help, besides that a great experience!
Stayed 4 nights in Apr 2026
Verified

4/10 Poor

Jeffrey

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was extremely friendly and courteous when I arrived and remained very helpful throughout my stay. The facility I found to be very old in decor and in need of serious upgrade. The room had torn and very worn out furniture, but the bathroom and shower were clearly updated and very nice. The elevator was very dirty and remained so throughout. The adult only pool was nice until a ton of kids came and the adult only was never enforced. I did like the boardwalk to the small island hut and I spent my mornings there enjoying the beautiful view and the lake view. The facility is a member owned facility and not nearly as nice as others I have stayed out. Again, cleanliness has a lot to be desired and it badly needs a refresh.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Karen L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort. A few things to note: it is a cashless resort. I was not fond of the daily service fee for use of the amenities on the property and you had to pay an extra $20.00 to go to the Treasure Island area where the lazy river was. There are 7 lovely, clean pools to use. There is a very convenient transit bus to get around the property. You are not able to rent a kayak or canoe to use on the lake. I was also surprised that there were not more restaurants or places to eat on site. I guess most people drive elsewhere. Gift shop lovely. Large Walmart within walking distance ( about 30 minutes). Property is well maintained and clean and very safe and well lit at nighttime. All employees were friendly and helpful. The spa prices are higher by $20.00 on Fridays to Sunday, same service. There is a "Spa" button on the in room phone but the line is always busy and never can get through to book an appointment, but if you use your own cell phone, they answer immediately. There are sales personnel trying to sell timeshares. Rooms are clean. Everything in great working condition and if there is a problem, someone comes and helps right away. Great for families. Security is present on property. I would definitely visit this resort again. I consider it a 6 Star Resort.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Molicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything besides the spa and smoke house was wonderful and only because I had an itinerary already planned I didn’t get to enjoy those spaces so pls don’t take it as an insult or bad review. Water park and pools was great for kids and adults our room in our building was nice and clean and we were able to wash if needed to thanks to washer and dryer in our suite and sleep was beyond good no interruptions very peaceful and quiet when time to whine dwn and sleep thank you for being good to us we will stay again in the future
Stayed 5 nights in May 2026
Verified

8/10 Good

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family fun for everyone and easy access to many amenities
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Jazlynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very nice overall! Would stay again
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Paul Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my honeymoon here
Stayed 5 nights in May 2026
Verified

10/10 Excellent

sharese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to stay!
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Zainab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great place to stay with a family.
Stayed 4 nights in Apr 2026