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Westgate Lakes Resort & Spa Universal Studios Area

Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

Featured Image
Water Park
7 outdoor pools, pool umbrellas, sun loungers
7 outdoor pools, pool umbrellas, sun loungers
Terrace/Patio

Overview of Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area

4 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
9500 Turkey Lake Rd, Orlando, FL, 32819

Explore the area

  • Popular LocationWonderworks5 min drive
  • Popular LocationPointe Orlando5 min drive
  • Popular LocationOrange County Convention Center7 min drive
  • AirportOrlando, FL (MCO-Orlando Intl.)21 min drive

Choose dates to view prices

About this area

Orlando

Located in Orlando, Westgate Lakes Resort & Spa Universal Studios Area is in the entertainment district and on a lake. Pointe Orlando and Orlando Vineland Premium Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Eola and Lake Eola Park. Traveling with kids? Make time for Universal Orlando Resort, or check out an event or a game at ESPN Wide World of Sports. Spend some time exploring the area's activities, including golf lessons, golfing, and water skiing. Guests appreciate the resort's location for the sightseeing.

What's nearby

  • Wonderworks - 5 min drive
  • Pointe Orlando - 5 min drive
  • Orange County Convention Center - 7 min drive
  • Aquatica - 8 min drive
  • The Wheel at ICON Park™ - 8 min drive

Getting around

  • Orlando Station - 13 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • Drafts Sports Bar & Grill – Family restaurant with a bar offering American cuisine. Serves breakfast, lunch, and dinner daily.
  • Sids Bistro – Serves breakfast, lunch, and light fare daily.
  • Cordovano Joe's Pizza – Restaurant offering pizza. Serves lunch and dinner daily.
  • The Marketplace & Deli – Delicatessen offering American cuisine. Serves breakfast, lunch, dinner, and light fare daily.
  • Buccaneer Galley – Bar offering American cuisine. Serves light fare daily.

About this property

Westgate Lakes Resort & Spa Universal Studios Area

4-star family-friendly resort near Pointe Orlando
Along with 4 restaurants, this smoke-free resort has a marina and 7 outdoor pools. Free WiFi in public areas and free valet parking are also provided. Additionally, a full-service spa, a water park (surcharge), and 3 poolside bars are onsite. All 1990 rooms provide conveniences like dining areas and sitting areas, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include DVD players, microwaves, and room service. Housekeeping is available on request.
Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate dining areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

2 outdoor tennis courts and a water park (surcharge) are featured at the resort. 7 outdoor swimming pools and 7 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 4 restaurants and 1 coffee shop/café
  • 3 poolside bars and 4 bars/lounges
  • Room service available

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • 7 spa tubs
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Children's pool
  • Fishing
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis
  • Volleyball
  • Water park access (surcharge)
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Mini golf
  • Playground
  • Separate dining area
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (25000 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Marina onsite
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Games
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Microwave

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per stay
Dogs welcome
2 per room (up to 60 lbs)
Pets cannot be left unattended
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200 per accomodation, per stay
  • Resort fee: USD 12.99 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 100 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
A car is not required for transportation to and from this property

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort & Spa Universal Studios Area Resort
Westgate Lakes Resort & Spa Universal Studios Area Orlando

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 1468 out of 3236 reviews
5 - Excellent 45%
Rating 4 - Good. 792 out of 3236 reviews
4 - Good 24%
Rating 3 - Okay. 448 out of 3236 reviews
3 - Okay 14%
Rating 2 - Poor. 273 out of 3236 reviews
2 - Poor 8%
Rating 1 - Terrible. 255 out of 3236 reviews
1 - Terrible 8%

4.0/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Problems with the resort 1 no ice no where to be found to no service to be found three to get towels was a nightmare no room service coffee pot was all burnt they gave me the wrong room I was supposed to get a one-bedroom suite and they gave me the wrong one I had to sleep in the same room with my 29 year-old son because they didn't have accommodation for me very disappointed and I think I should be reimbursed for this inconvenient
Stayed 7 nights in Jul 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So excited
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome !!!! we really enjoyed there it was awesome thank you !!
Stayed 5 nights in Jul 2021

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to a shower with multiple roaches, contacted the hotels staff and literally brushed off.. been in a luxury suite and have pregnant roaches running around. There solution is to send in pest control with my two toddlers 3 and 2 and keep us in the same room after spraying chemicals... unsatisfied to say the least!! *Edit* A/C broke and had maint come in to fix **Edit** Jacuzzi is broke no jets or lights, called front desk around 6pm for no avail here it is 1130pm and I've canceled after calling repeat times.. Very disappointing 😕 ***2 days later after last edit*** Engineer finally came to look at jacuzzi.. said the motors broke.. ****Spoke to the hotel manager Jose M. He offered us to change rooms on the last night of us being there, didnt offer any apology or anything, i asked if it would be possible to move rooms and extend our stay and Jose told me hes unable to do it, i asked if it would be possible to get 4 more nights and pay the difference if he could make me me a package and discount it because of all the issues at the hotel and im told he can't do anything for me at all to just checkout and go somewhere else. I feel totally disrespected by not just the staff that made me wait for 3 days to even attempt to fix the jacuzzi but by the hotel as i feel the room was in disrepair and i was given the worst room that needed so many fixes on the little bit of time i spent there
Stayed 5 nights in Jul 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great having 7 different pools to choose from, a water park and bowling/game arcade for the kids! Really close to everything we were going to, universal studios and icon park.
Stayed 3 nights in Jul 2021