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Universal’s Loews Royal Pacific Resort

4.0 star property
A tropical family retreat with poolside relaxation, on-site shopping, and complimentary shuttle service to nearby Universal theme parks

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Photo gallery for Universal’s Loews Royal Pacific Resort

Courtyard - Universal’s Loews Royal Pacific Resort (Orlando)
Lobby - Universal’s Loews Royal Pacific Resort (Orlando)
Exterior - Universal’s Loews Royal Pacific Resort (Orlando)
Lobby lounge - Universal’s Loews Royal Pacific Resort (Orlando)
Exterior - Universal’s Loews Royal Pacific Resort (Orlando)
Located near Universal CityWalk, Universal’s Loews Royal Pacific Resort offers a family-friendly oasis. Unwind by the poolside bar or in the sauna and steam room, then enjoy shopping on site or exploring nearby attractions like Universal’s Islands of Adventure and Universal Studios Florida. With an arcade/game room for kids, dry cleaning/laundry services for convenience, helpful staff to guide you through your stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

9.0 out of 10
Wonderful
(294 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Water View (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Water View (Includes Universal Express Unlimited^)

9.0 out of 10
Wonderful
(25 reviews)
  • 31 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Water View (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Non Smoking, Water View (Includes Universal Express Unlimited^)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

9.2 out of 10
Wonderful
(32 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Standard Two Queen Room

  • Sleeps 5

View all photos for Two Queen Room with Water View

In-room safe, desk, laptop workspace, iron/ironing board

Two Queen Room with Water View

  • Sleeps 4

View all photos for Club Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Club Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

8.8 out of 10
Excellent
(6 reviews)
  • 31 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (Includes Universal Express Unlimited^)

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (Includes Universal Express Unlimited^) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (Includes Universal Express Unlimited^)

  • 62 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Club Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Jurassic World Kids Suite

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds (Mobility) (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds (Mobility) (Includes Universal Express Unlimited^)

8.4 out of 10
Very good
(29 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Hearing Accessible (Includes Universal Express Unlimited^)

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Hearing Accessible (Includes Universal Express Unlimited^)

  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Water View, Mobility Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Water View, Mobility Accessible (Includes Universal Express Unlimited^)

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Water View, Hearing Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Water View, Hearing Accessible (Includes Universal Express Unlimited^)

  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Hearing Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Hearing Accessible (Includes Universal Express Unlimited^)

  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mobility Accessible Standard 2 Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Standard 2 Queen Room

  • Sleeps 4

View all photos for Hearing Accessible Standard 2 Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Hearing Accessible Standard 2 Queen Room

  • Sleeps 4

View all photos for Hearing Accessible King Suite

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Hearing Accessible King Suite

  • Sleeps 2

View all photos for Mobility Accessible Standard 2 Queen Room w/roll-in shower

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Standard 2 Queen Room w/roll-in shower

  • Sleeps 4

View all photos for Mobility Accessible Water View 2 Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Water View 2 Queen Room

  • Sleeps 4

View all photos for Hearing Accessible Water View 2 Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Hearing Accessible Water View 2 Queen Room

  • Sleeps 4

Standard King Room

  • Sleeps 2

King Room with Water View

  • Sleeps 2

King Suite

  • Sleeps 4

View all photos for Royal Club Level Two Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Royal Club Level Two Queen Room

  • Sleeps 4

View all photos for Royal Club Level King Room

In-room safe, desk, laptop workspace, iron/ironing board

Royal Club Level King Room

  • Sleeps 2

About the neighborhood

Florida Center, a neighborhood in Orlando, is home to Universal’s Loews Royal Pacific Resort. Some of the area's popular attractions include Universal’s Islands of Adventure and Universal CityWalk. Traveling with kids? Don't miss Universal Orlando Resort and Universal Studios Florida. Visit our Orlando travel guide
Map
6300 Hollywood Way, Orlando, FL, 32819

What's nearby

  • www.alamy.com
    Universal Orlando Resort
    1 min walk - 0.0 miles
  • Universal CityWalk
    Universal CityWalk
    3 min walk - 0.2 miles
  • Universal’s Islands of Adventure
    Universal’s Islands of Adventure
    3 min walk - 0.2 miles
  • Universal Studios Florida
    Universal Studios Florida
    8 min walk - 0.5 miles
  • Volcano Bay At Orlando In Florida United States. Illuminated Amusement Park. Universal Orlando Scene. City Night Scenery. Orlando United States. Volcano Bay At Orlando In Florida United States.
    Universal’s Volcano Bay
    14 min walk - 0.8 miles

Getting around

  • Orlando Station
    11 min drive
  • Orlando Intl. Airport (MCO)
    21 min drive

Restaurants

  • Toothsome Chocolate Emporium and Savory Feast Kitchen
    4 min walk
  • Hard Rock Cafe Orlando
    10 min walk
  • Jimmy Buffett's Margaritaville
    4 min walk
  • Red Oven Pizza Bakery
    6 min walk
  • Bob Marley-A Tribute to Freedom
    6 min walk

About this property

Universal’s Loews Royal Pacific Resort

Upscale family-friendly hotel near Universal CityWalk
Located close to Universal Orlando Resort and Universal’s Islands of Adventure, Universal’s Loews Royal Pacific Resort provides a poolside bar, shopping on site, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the steam room. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and sushi. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with cabanas, sun loungers, and pool umbrellas
  • Cooked-to-order breakfast (surcharge), a free theme park shuttle, and early theme park entry
  • Express theme park tickets, valet parking (surcharge), and an electric car charging station
  • Express check-out, a front-desk safe, and multilingual staff
  • Guest reviews give top marks for the pool, helpful staff, and location
Room features
All 1000 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like free WiFi and desk chairs. Guest reviews speak positively of the clean, comfortable rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Mini fridges, on-request microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Uncovered self parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Bula Bar and Grille
  • Islands Dining Room
  • Jake's American Bar
  • Orchid Court Sushi Bar
  • Tuk Tuk Market

Things to do

  • 2 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (85,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling. *Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (Early Park Admission at Epic Universe to begin 5/23/25). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Royal Pacific Resort TM & © 2025 UCF Hotel Venture. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 39.38 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults, and USD 5 to 20 for children
  • Uncovered self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 39.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Loews Orlando Royal Pacific
Loews Pacific Resort Universal Orlando
Loews Pacific Royal Orlando
Loews Pacific Royal Resort Orlando
Loews Royal Pacific
Loews Royal Pacific Resort
Loews Royal Pacific Resort Universal Orlando Hotel
Loews Royal Pacific Resort Universal Orlando Hotel Orlando
Loews Royal Pacific Universal
Universal Loews Royal Pacific
Universal's Loews Royal Pacif
Universal's Loews Royal Pacific Resort
Universal's Loews Royal Pacific

Frequently asked questions

Does Universal’s Loews Royal Pacific Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–10:00 PM.

Is Universal’s Loews Royal Pacific Resort pet-friendly?

Yes, Universal’s Loews Royal Pacific Resort allows pets (limit 2 total). There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 36 per night. Valet parking is available for USD 45 per night.

What time is check-in at Universal’s Loews Royal Pacific Resort?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Universal’s Loews Royal Pacific Resort?

Check-out is at 11 AM.

Where is Universal’s Loews Royal Pacific Resort located?

Located in Florida Center, this family-friendly Orlando hotel is within a 10-minute walk of Universal CityWalk, Universal’s Islands of Adventure, and Universal Studios Florida. Universal Orlando Resort and Universal’s Volcano Bay are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Universal’s Loews Royal Pacific Resort Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 1288 out of 1842 reviews
Rating 8 - Good. 326 out of 1842 reviews
Rating 6 - Okay. 141 out of 1842 reviews
Rating 4 - Poor. 45 out of 1842 reviews
Rating 2 - Terrible. 42 out of 1842 reviews

Reviews

Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff were amazing
Stayed 1 night in Mar 2026
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool area for families
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shaylyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool bar staff was delightful and friendly. Jen was a great bartender and made our visit even better.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Love my experience! The hotel was clean, staff was friendly and the location was great for all the universal activities!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get to Universal Studios and Islands of Adventure parks! Loved the lazy river too!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location for the parks. Unlimited passes were a god send with the queues .
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so helpful and the hotel smelt so good and was so clean. Loved it
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! Beautiful view of the parks! Immaculate rooms and grounds. Convenient transportation to epic and walkable to other parks. It's our second time staying here and we would do it every trip!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovel welcome from friendly staff. Did not get paid breakfast so went straight into the parks. Great location and would highly recommend. Comfortable rooms looking forward to returning
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, fabulous location close to the parks (you can walk OR take the water taxi) smooth check-in, responsive staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, The hotel staff was very accommodating. They gave us adjoining rooms which came in very handy. The kids loved the pool and other games there. The proximity to the parks is great. Unlimited express was a nice perk.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is about as good as any we have had the pleasure of interacting with. Very well versed in the resort and so helpful. Amazing people
Try the spicy mango margarita!
Entrance view
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a premium room with meals. We had such a good time. Hotel was beautiful. Boats to the parks and express passes. We loved our stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel. Great location for Universal with convenient water taxi. Able to check in early to make use of unlimited express pass. Shampoo / conditioner / hairdryer in room all great. Comfortable bed.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Clean room and staff was so nice
Stayed 1 night in Jan 2026
Verified

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t stay overnight as used as a ghost room one night stay for two days of express passes in the parks. The hotel looked very nice though, check in was efficient and we used the boat to take us straight to the parks.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, a lovely fragrance in the lobby and ever so helpful staff! The free express passes are worth it as we only waited 30 mins even for the busiest of rides. The water taxis are a great, relaxing way to city walk avoiding a lot of the crowds around security too.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Amazing hotel, great location and I would definetly recommend club level - food was amazing
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Jurabek

Liked: Cleanliness, staff & service, amenities
Outdated rooms, wet bed linen. Staff is nice and very helpful. Breakfast was ok. Other than ultimate park pass, there is no convincing reason to stay for the price paid.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first time and hotel/service was amazing. Location was great to universal
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality property with a few eateries
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Sheila

Liked: Cleanliness, staff & service
Disliked: Amenities
Does not offer morning free coffee/tea. Pool is nice, food just ok.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining options and friendly staff.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities
Great hotel clean rooms great stay
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Staff were pleasant and helpful!
Stayed 4 nights in Dec 2025