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Universal's Helios Grand Hotel, a Loews Hotel

Property class: 4

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A large hotel with a central fountain, multiple balconies, and a well-maintained garden. - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)
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A spacious lobby with high ceilings, large columns, and a central chandelier. - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)
A modern restaurant with a central tree, seating areas, and a kitchen in the background. - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)
A restaurant with outdoor seating, large windows, and ceiling fans. - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)
Located close to Universal Epic Universe and Orange County Convention Center, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace, and shopping on site. For some rest and relaxation, visit the hot tub. Be sure to enjoy al fresco dining and a poolside location at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a sofa, and a large window with curtains.

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a sofa, and a large window with curtains.

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a wooden wardrobe, a TV, and a mural on the wall.

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a wooden wardrobe, a TV, and a mural on the wall.

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.8 out of 10
Excellent
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

A hotel room with a large bed, a desk with a phone, a TV, and a view of the city.

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Celestial Suite (Dedicated Entrance to Epic Universe**)

A modern hotel room with a sofa, a dining table, a TV, and a large window with a view.

Celestial Suite (Dedicated Entrance to Epic Universe**)

  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.6 out of 10
Exceptional
(45 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a sofa, and a large window with curtains.

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a sofa, and a large window with curtains.

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

A hotel room with two beds, a desk, a chair, a large window with curtains, and artwork on the walls.

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

A hotel room with two beds, a desk, and a large window with a view.

Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

A hotel room with two beds, a desk, a chair, and a large window with a city view.

Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

A hotel room with two beds, a nightstand, a wall clock, and a floral-patterned headboard.

Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • 2 Queen Beds

About the neighborhood

Located in Orlando, Universal's Helios Grand Hotel, a Loews Hotel is near theme parks. Some of the area's popular attractions include Universal Epic Universe and Orange County Convention Center. Universal CityWalk and Universal’s Volcano Bay are not to be missed. Visit our Orlando travel guide
Map
8505 S. Kirkman Road, Orlando, FL, 32819

What's nearby

  • A vibrant amusement park with colorful buildings, a large Spider-Man mural, and a Ferris wheel.
    Universal Orlando Resort
    6 min drive - 3.2 miles
  • A modern building complex with a curved roof and a large entrance.
    Orange County Convention Center
    6 min drive - 2.3 miles
  • A roller coaster in a theme park with a clear blue sky and a body of water with rocks.
    SeaWorld® Orlando
    6 min drive - 2.6 miles
  • A large blue globe with the word "UNIVERSAL" in gold letters.
    Universal Studios Florida
    7 min drive - 3.4 miles
  • Universal Epic Universe
    1 min walk - 0.1 miles

Getting around

  • Meadow Woods Station
    15 min drive
  • Orlando Station
    18 min drive
  • Orlando Intl. Airport (MCO)
    23 min drive

Restaurants

  • Wawa
    3 min drive
  • Cafe L'Air de la Sirene
    12 min walk
  • Pizza Moon
    11 min walk
  • Topgolf
    4 min drive
  • Chick-fil-A
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Secured, covered self parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 on-site accessible parking spaces
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 39.38 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
**Valid theme park admission required

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Frequently asked questions

Does Universal's Helios Grand Hotel, a Loews Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Universal's Helios Grand Hotel, a Loews Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for USD 36 per night. Valet parking is available for USD 45 per night. Limited spots are available.

What time is check-in at Universal's Helios Grand Hotel, a Loews Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Universal's Helios Grand Hotel, a Loews Hotel?

Check-out is at 11:00 AM.

Where is Universal's Helios Grand Hotel, a Loews Hotel located?

Situated in Orlando, this hotel is 0.5 mi (0.8 km) from Universal Epic Universe and within 3 mi (5 km) of Orange County Convention Center and Universal CityWalk. Universal’s Volcano Bay and Universal Studios Florida are also within 6 mi (10 km).

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Reviews

Universal's Helios Grand Hotel, a Loews Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 416 out of 488 reviews
Rating 8 - Good. 47 out of 488 reviews
Rating 6 - Okay. 17 out of 488 reviews
Rating 4 - Poor. 4 out of 488 reviews
Rating 2 - Terrible. 4 out of 488 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location, and very helpful staff
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The property was clean and well-maintained, and the location was very convenient for getting into the park. The staff was friendly, helpful, and welcoming. Overall, we had a wonderful experience and would definitely stay here again!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a luxury experience
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, great rooms and brilliant access to Epic Universe.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was the best.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, Epic Universe right on the property, great restaurants.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, the personal very helpful , the bar has great drinks, the food is amazing and the access to the park is very useful. Overall I think this is a great option to stay and I would love to cone back
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family will be back great experience
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful place to stay. The room was spacious, bed was comfortable, and huge windows with view of the park. The staff was a delight to interact with.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helios Grand is a fantastic Hotel especially when visiting Epic Universe. New clean and luxurious. We stayed as a special treat, not cheap though considering you are in the park most of the time and hardly use facilities when on a short stay . Parking very expensive too. Make sure you check your invoice on checking out !
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond. Shoutout to Rachel at the front desk and Jasmine in the restaurant. We felt so spoiled, and loved celebrating my birthday. The hotel is wildly convenient, taking "on site" to a different level. You get a special entrance to the park that basically gives you a heads start on the Harry Potter ride you can't otherwise get. The rooms are really nice too. Comfortable beds, clean rooms. And the views!!! We LOVED opening the curtain and watching the park at night or while getting ready in the morning.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing staff! So helpful! So very accommodating!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk Soleil was truly the best - so thankful for her service. Room was gorgeous! Loved getting into Epic early via private entrance and private security. Coffee shop was so great too! The restaurants were all very gluten aware for our allergy🍽️🙌.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff was friendly and very helpful.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was pricey and not worth the price. Food was cold. Staff are nice and.friendly.
Stayed 8 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay at this hotel and it was very clean. The food was delicious. Would definitely Come back.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. We were upgraded to a park view room. The room was superb and the views of the park unreal. Fab place and easy access to Epic Universe
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny for the convenience of location within Epic. Brand new so clean. Very helpful staff
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best trained hotel staff I have ever met. Everyone was so kind and informative. The hotel is stunning, and food options were good. The park view room was worth every cent. We will definitely be back!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Amazing hotel ,perfect location, clean
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient next to the park. The in and out benefit is great where you can take a break throughout the day to refresh and reset.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but food is overpriced.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location. Beautiful park view. Comfy bed. Good food onsite.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION LOCATION LOCATION!!! We had a window into the park which was AMAZING!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful.
Stayed 2 nights in Mar 2026