10/10 Excellent
Joshua
Traveled with family
Mar 28, 2024
Liked: Cleanliness, amenities, property conditions & facilities
I always love our stay at the Grove Resort. Still understaffed which is an issue. Check in is suppose to be 4:00 pm I arrived at 4:30 and room was still not available. Had to wait 3 hours with my 3 year old after a long drive which was very inconvenient and inconsiderate on their behalf. so They are still obviously very understaffed considering check out is 10am and they were unable to get my room ready in a 6 hour time span. You guys should send out text messages or emails stating this might happen so us as customers can prepare for it. Very unprofessional for the front desk to tell me “check in time at 4pm is NOT guaranteed” so my question to that is, wheat time is check in time Guaranteed??? I’d still like to know that answer. Property, rooms, water park, and amenities are all great. Hire more staff, train them better, be more considerate to guests and you guys would be wonderful.
Joshua
Stayed 2 nights in Mar 2024