Ratings based on 1,042 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
Very good
by A verified traveler
Posted Apr 15, 2024 on Expedia
by A verified traveler
Posted Apr 13, 2024 on Expedia
The lady check me in , she is the best ever
I travel a lot but never have checked in smooth
With smile and respect like this time
She is 5 star
Ill always put sheraton first
Comment from Hotel Management
Apr 16, 2024 by General Manager, Hotel Management
Dear Mohammad,Thank you for your wonderful feedback! We're thrilled that your check-in experience was exceptionally smooth and welcoming. Recognizing a team member as a standout is truly gratifying, and we will be sure to share your kind words. We look forward to warmly welcoming you back to Sheraton Orlando Lake Buena Vista Resort!
by A verified traveler
Posted Apr 12, 2024 on Expedia
This property was gorgeous until you get to the rooms. They were pretty average looking, not what I expected from a Sheraton but overall they were okay.
Comment from Hotel Management
Apr 12, 2024 by General Manager, Hotel Management
Dear Victoria,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, we regret your disappointment with our accommodations. We'll be sure to share your feedback internally, as we are always seeking ways to elevate our guest experience. It was a pleasure having you here, and we hope you return soon.
by A verified traveler
Posted Apr 11, 2024 on Expedia
Needs and update
Comment from Hotel Management
Apr 12, 2024 by General Manager, Hotel Management
Dear Genoris,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience! That said, we are always seeking new ways to improve our facilities and the services we offer our guests, so we'll be sure to share your feedback with our internal team for further consideration. It was a pleasure having you here, and we hope you return soon.
by A verified traveler
Posted Apr 10, 2024 on Expedia
Once we checked in and got to the room, we noticed the sheets had black long hair and short stubbly hair on the sheets and pillows. They moved us to an “upgraded room” which was a pool view instead of a street view. The hall way to the room and elevators wreaked of marijuana. The pool area was nice but good luck finding seats around the pool during the day. It was easy to find parking in the self parking lot, the downside was either $25/day for that or $30/day for valet. The valet parking was right next to self parking, so there was no point in that. The hotel was comparable to a Red Roof Inn. Overall, the price of the hotel and other costs were not reasonable for the condition of the hotel. Will not recommend.
Comment from Hotel Management
Apr 11, 2024 by General Manager, Hotel Management
Dear Jeff,We appreciate your detailed feedback regarding your recent stay. It's disappointing to hear about the cleanliness issues you encountered in your room, along with the issue in the hallway. What you describe falls short of our usual standards, and we sincerely apologize for any discomfort this caused. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We're committed to ensuring a positive experience for all our guests, and should you be in the area again, we hope you will consider staying with us again.
by A verified traveler
Posted Apr 10, 2024 on Expedia
great hotel staff and overall great experience, everything was clean and safe, we stayed for the week and really enjoyed our stay.
Comment from Hotel Management
Apr 11, 2024 by General Manager, Hotel Management
Dear Brandy,Thank you for choosing to stay with us at Sheraton Orlando Lake Buena Vista Resort. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our pristine accommodations were a highlight of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.
by A verified traveler
Posted Apr 9, 2024 on Expedia
It was a good experience
Comment from Hotel Management
Apr 11, 2024 by General Manager, Hotel Management
Dear Amir,Guest satisfaction is important to us, so we're happy to hear you enjoyed your visit. If there's anything we can do to make your next stay even better, please let us know. We hope to see you again soon.
by A verified traveler
Posted Apr 7, 2024 on Expedia
Food was ridiculously overpriced. Also could not pay cash for any of the food. And there was only one tiny trash can that was in the bathroom.
Comment from Hotel Management
Apr 9, 2024 by General Manager, Hotel Management
Dear Joseph,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the room setup and food prices. We'll keep your comments in mind, and we hope to see you again should you be back in the area.
by A verified traveler
Posted Apr 7, 2024 on Expedia
Didn’t like up charge on food and drinks ….$20 for hamburger and $17 for a margarita and my favorite $12 for 3 mozzarella sticks and no I didn’t buy any of these things
Comment from Hotel Management
Apr 9, 2024 by General Manager, Hotel Management
Dear Joe,We appreciate your feedback, and we're happy to see much of your stay was pleasant. Your feedback about our food prices is appreciated, and we'll keep your comments in mind. The next time you're in town, please consider coming back to see us.