Ratings based on 2,926 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
This was our second visit to Mystic Dunes, last stay was 7 years ago. Overall a good experience. Rooms - would benefit from updating and a deep
clean. Housekeeping - based on our length of stay we were to have 2 housekeeping days; first day they changed out the linens and made the bed; 2nd day they made the bed, no new towels. You are to text the front desk for service - this did not work for us as we never received responses or the items we were missing - dish soap, linen for pull out couch, replacement towels. It also took me several attempts to receive our final statement as it was not sent when we checked out.
Comment from Hotel Management
Apr 18, 2024 by etx-LillVazquez, Hotel Management
Please accept our apologies for the challenges you experienced during check in. Please know we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Charge my debit card 3 times and now I have to call them a week later for them to send me a gift card. After, I spoke to a manager. The food at the restaurant was GROSS, well it was room service. Management does not care about your problems.
Comment from Hotel Management
Apr 18, 2024 by etx-LillVazquez, Hotel Management
Please accept our apologies for the challenges you experienced during check in. Please know we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.
by A verified traveler
Posted Apr 18, 2024 on Expedia
The room was big with full kitchen and washer and dryer. A good plus for us. The pools were heated but not as large as we expected. It gets full fast. The staff was friendly. We got a scare one evening when we came back when all our lights were turn on, our towels disappeared. We were told at check-in that there was no housekeeping for stays of less than 7 nights so we were surprised (not in a good way) that they did a touch up mid stay but forgot to close the lights and replace our towels. We have been to another resort last year where there were more activities. One good point at check-in was that they weren't too pushy about time sharing.
Comment from Hotel Management
Apr 18, 2024 by etx-LillVazquez, Hotel Management
We hope for a future opportunity to provide an improved experience.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Very nice and convenient, wish we had stayed an extra day just to enjoy the resort.
Comment from Hotel Management
Apr 18, 2024 by etx-LillVazquez, Hotel Management
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Large 2 bedroom. Reasonable price. Didn't like the staff contacting me about time share presentation.
Comment from Hotel Management
Apr 18, 2024 by etx-LillVazquez, Hotel Management
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by etx-LillVazquez, Hotel Management
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 19, 2024 by etx-LillVazquez, Hotel Management
We always strive to deliver exceptional hospitality, provide exceptional customer service, and offer quality accommodations to each owner, member, and guest that stays with us.
by A verified traveler from Bristol
Posted Apr 16, 2024 on Expedia
The price
Comment from Hotel Management
Apr 17, 2024 by etx-LillVazquez, Hotel Management
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.
by A verified traveler
Posted Apr 16, 2024 on Expedia
We absolutely loved Mystic Dunes. It had everything you needed. The property was beautiful and staff were amazing. Kenzie’s restaurant was amazing with wonderful views. Can’t wait to come back!
Comment from Hotel Management
Apr 17, 2024 by etx-LillVazquez, Hotel Management
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you thoroughly enjoyed your stay. Hope to see you again soon.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Comment from Hotel Management
Apr 17, 2024 by etx-LillVazquez, Hotel Management
Please accept our apologies for the challenges you experienced during check in. Please know we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.