Ratings based on 1,398 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
by A verified traveler
Posted Apr 16, 2024 on Expedia
Friendly front desk, inside the mall and starbucks, chikfila right by the lobby entrance. Inside the rooms seemed renovated but unfortunately, this place is old, dilapidated, broken elevators, flickering lights. Also their IT was hacked which caused serious security issues (phishing attacks via direct message from hotel asking for my credit card information).
by A verified traveler from Jacksonville
Posted Apr 14, 2024 on Expedia
The bath tub was dirt it had someone else hair on the wall of the shower and the hot tub was not working nor the ice machine. It turn some very excited girl weekend into a short night.
Comment from Hotel Management
Apr 15, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. We appreciate your candid feedback, and I am truly sorry to hear that we fell short of your expectations. I can assure you that the valuable feedback from you and all of our guests is handled at the highest level of our organization, and we will continue to take advantage of every opportunity to provide exemplary service at every level for our guests. Thanks again for taking the time to post a review, and I hope we have the pleasure of welcoming you again the next time your travels bring you to the Orlando area. Sincerely,John LamontGeneral Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
Very nice hotel. Room is clean and updated and front desk was very welcoming and pleasant.
Comment from Hotel Management
Apr 15, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted Apr 13, 2024 on Expedia
Very happy with my stay, friendly staff, clean room and quiet. Chose for proximity from the airport. Plenty of food and shopping options close by.
Comment from Hotel Management
Apr 15, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted Mar 29, 2024 on Expedia
The Florida Mall access is the key reason I stayed here
Comment from Hotel Management
Apr 2, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted Mar 22, 2024 on Expedia
Great location, friendly staff!
Comment from Hotel Management
Mar 22, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted Mar 16, 2024 on Expedia
Comment from Hotel Management
Apr 9, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted Mar 16, 2024 on Expedia
This hotel was top notch. I will definitely stay again
Comment from Hotel Management
Mar 18, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager
by A verified traveler
Posted Mar 15, 2024 on Expedia
Comment from Hotel Management
Mar 18, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, and for posting a review following your recent visit to our hotel. I am pleased to hear that overall, you enjoyed your stay, and we greatly appreciate you sharing your experience with fellow travelers. We value your business, and we look forward to welcoming you again the next time your travels bring you back to the Orlando area.Sincerely,John LamontGeneral Manager