Ratings based on 2,189 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
Staff is incredible!!
by A verified traveler
Posted Apr 17, 2024 on Expedia
The room gave off a weird smell when I first arrived but other than that the room was great! Service was great and the pool/hot tub area is amazing! On site restaurant and store so you don’t have to leave to eat or get a quick snack. Loved how close universal studios was to the hotel and icon park!
Comment from Hotel Management
Apr 17, 2024 by Best Western Orlando Gateway Hotel, Hotel Management
Hi Toneisha,Thank you for the positive feedback and the 5 out of 5 review! We are pleased to hear that you have got to experience the friendliness of our staff and hotel amenities.We appreciate your support, and we look forward to hosting your next trip to the Orlando area. Best Regards.
by A verified traveler
Posted Apr 16, 2024 on Expedia
My room was dirty and had food and some type of jelly on the bed. There was hair in the bed and towels andbit smelled like Marijuana everywhere. The staff lies and the front desk lady was screaming at people saying that there was no more rooms. I went with my two little daughter and i cannot belive this place was like this. I left immediately and they did not want to give me a full refund even though the said they where full. Poor service horrible experience and rude people. Just disgusting!
Comment from Hotel Management
Apr 16, 2024 by Best Western Orlando Gateway Hotel, Hotel Management
Hi Yhomira,We are so sorry that we were not successful in relocating you to a new room to gain your satisfaction and you cancel your reservation. It is always our pleasure to resolve the issue by providing a new room. Our records indicate that Expedia has processed your refund. We regret the inconvenience.We hope you will consider staying with us again during your next visit to Orlando.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Best Western, Hotel Management
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted Apr 15, 2024 on Expedia
Cleanliness
Comment from Hotel Management
Apr 15, 2024 by Best Western, Hotel Management
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted Apr 15, 2024 on Expedia
Great location!
Comment from Hotel Management
Apr 15, 2024 by Best Western, Hotel Management
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted Apr 13, 2024 on Expedia
Es excelente servicio amable
Comment from Hotel Management
Apr 14, 2024 by Best Western, Hotel Management
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted Apr 11, 2024 on Expedia
Comment from Hotel Management
Apr 12, 2024 by Best Western, Hotel Management
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted Apr 10, 2024 on Expedia
That’s best place to stay near the universal studio.
Comment from Hotel Management
Apr 11, 2024 by Best Western Orlando Gateway Hotel, Hotel Management
Hi Gurpreet,Thank you for the positive feedback and the 5 out of 5 review! We appreciate your support, and we look forward to hosting your next trip to the Orlando area. Best Regards.
by A verified traveler from Tampa
Posted Apr 10, 2024 on Expedia
Clean room and building and friendly staff.
Comment from Hotel Management
Apr 11, 2024 by Best Western Orlando Gateway Hotel, Hotel Management
Hi Stanislav,Thank you for the positive feedback and the 10 out of 10 review! We are pleased to hear that you have got to experience the friendliness of our staff. We appreciate your support, and we look forward to hosting your next trip to the Orlando area. Best Regards.