Ratings based on 2,189 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
My room had a bit of a mildew smell and my keys kept deactivating which was a pain but price was fair….. I needed a last minute room and was glad to find a place for 2 quick nights ….
by A verified traveler
Posted Mar 28, 2024 on Expedia
Perfect location for universal studios, would stay here again
by A verified traveler
Posted Mar 28, 2024 on Expedia
Only complaint would’ve been pool side bar not open…
by A verified traveler
Posted Mar 27, 2024 on Expedia
by A verified traveler
Posted Mar 27, 2024 on Expedia
Nice place for a short stay.
by A verified traveler
Posted Mar 26, 2024 on Expedia
The front desk staff was great.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Nice place for the price.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Nice place and good staff
Comment from Hotel Management
Mar 25, 2024 by Best Western Orlando Gateway Hotel, Hotel Management
Hi Claudia, Thank you for taking your time to provide us with feedback regarding your most recent stay with us.
by A verified traveler
Posted Mar 23, 2024 on Expedia
This is not a fancy hotel, but it does not promise to be a fancy hotel. It is clean and simple. Also, the rooms are double beds, not queens. Again, queen-sized beds are not promised; but some may want to rethink if they are going to be sharing beds.
Pros - convenient location for our trip to Universal Studios and for general touristy things on I-Drive; clean common areas (we used the pool, basketball small court, and gym area); relatively quiet; little wait time at front desk
Cons - Our big con was that we called a couple of weeks prior to the trip and requested adjoining rooms, which we were told was likely possible. When we got there, the front desk clerk said that he could see in the notes that we requested adjoining rooms but that unfortunately they did not have any left. We remarked that we had called over two weeks earlier. He checked the notes again, agreed with us that we had indeed called plenty early, muttered "why didn't she just assign the rooms then", and then told us that he was so sorry, but there was nothing he could do. I have no idea what went wrong, but we ended up in two rooms on the same floor but not next to or directly across from each other.
Would we book at this hotel again? If it was just my husband and me, yes. Everything was so convenient. We didn't drive more than 15 minutes for any of the activities that we did during our multi-day stay. But if bringing the kids and counting on adjoining rooms, no; I would look somewhere else.
Comment from Hotel Management
Mar 23, 2024 by Best Regards, Hotel Management
Thank you for your feedback. Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. We hope to welcome you back during your next visit to Orlando.Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted Mar 22, 2024 on Expedia
Beds squeaky, A/C noisey. Old
Comment from Hotel Management
Mar 23, 2024 by Best Western, Hotel Management
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel