1/5 Terrible
Jasmine, Miami, FL
Traveled with partner
6 Nov 2020
Disliked: Staff & service, amenities
The room was ridiculously hot. They initiated an extra resort charge for a shuttle that only runs at three times in the morning, which you must book on an app that doesn’t work. The front desk doesn’t know how to help.
First of all, I attempted to contact Expedia at the moment of my check in, when I realized that the hotel had raised their resort fee because the front desk said I had to speak with Expedia directly. I wasn’t able to get an agent until late that night and then after several hours, she told me that they would have to wait until 10AM on the following morning. Ok. That morning came and I was told that I had to wait until the next day...which was my final night. None of that made sense. I simply wanted to rebook at a more accommodating hotel. I would’ve also been satisfied having to pay the regular resort charge, since I wouldn’t have booked this hotel if I would’ve known it had become double the price and I wasn’t even able to use the shuttle!
Then I requested towels to my room because they told us that no one would be coming in to clean. That was no problem, except for the fact that when the employee brought the towels, he didn’t knock. He walked in and put the towels on the floor and I was in the room naked.
Nightmare! I will never do that again.
Stayed 3 nights in Nov 2020