Ratings based on 996 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Oxnard
Posted Mar 27, 2024 on Expedia
Stayed 3 nights over a weekend and left Monday. We opted for the late checkout at 1pm. They have a 3pm option too, both for a fee. Since we checked out at regular time they refunded the late checkout fee. Every hotel should adopt this service.
The best thing about the hotel chain to me are the beds and pillows. I know I’m going to get a comfortable and good night’s sleep at any Best Western. We all did. I like the private room option that separates it from the kitchen and living area. The breakfast was delicious.
This hotel was in a good location, within walking distance of the Orange County Outlets and a close drive to the highway. It was quiet in the hotel and in the area.
The Wi-Fi did not work even after notifying the front desk. The bathroom had pumps in the shower for body wash, shampoo, and conditioner, but they were out. I went to the front desk to let them know and requested other items. They accommodated quickly. Good TV channels, but the guide didn’t work so we had to scroll through to find them. Kitchenette is a great feature, however, without providing the appropriate supplies, it’s not useful. Nice room, but it needs touch ups. For example, paint chips and rugs unraveling, the doors to the bedroom don’t close fully, the toilet paper holder didn’t close properly, making the roll fall off with the slightest touch.
So overall, nice place, that needs improvements to earn the price per night. I do recommend the chain and the hotel, with the needed improvements.
by A verified traveler
Posted Mar 26, 2024 on Expedia
Really enjoyed the breakfast and staff were so accommodating.
by A verified traveler
Posted Mar 25, 2024 on Expedia
by A verified traveler
Posted Mar 25, 2024 on Expedia
Meet all expectations.
by A verified traveler
Posted Mar 24, 2024 on Expedia
by A verified traveler
Posted Mar 22, 2024 on Expedia
by A verified traveler
Posted Mar 20, 2024 on Expedia
A roach by my bathroom door bummed me out when I checked in. Otherwise it was fine.
by A verified traveler
Posted Mar 17, 2024 on Expedia
The room Wi-Fi very very poor need to use it spot to connect.
Cleaning the room by request. No Waredrobes very disappointed from what I get. Approached the staff they can't help.
Comment from Hotel Management
Mar 21, 2024 by Manager, Hotel Management
My apologies for the internet connection being slow during your stay. We are working on getting more routers through the property. We do not clean the stay over rooms everyday but do clean them upon request every other day. I am sorry your room was not cleaned during your stay if that was the case. We will do better in communicating that at the front desk. The rooms renovation removed the drawers and now have shelves in the closet area. I do hope you will decide to give us another try should you find yourself back in this area.
by A verified traveler
Posted Mar 15, 2024 on Expedia
No room cleaning, tub didn’t work but otherwise ok
by A verified traveler
Posted Mar 8, 2024 on Expedia