Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
The grounds of this BW Plus are amazing, it even includes an actual dog park with big/little fenced areas. The rooms are a little tired but clean and functional. All staff interactions were great and the breakfast spread was better than expected
by A verified traveler
Posted Mar 27, 2024 on Expedia
.
by A verified traveler
Posted Mar 25, 2024 on Expedia
by A verified traveler
Posted Mar 25, 2024 on Expedia
Comment from Hotel Management
Mar 26, 2024 by Best Western Plus High Country Inn, Hotel Management
Thank you for sharing your rating of your stay. We would love to have you stay with us again and give you a perfect experience.
by A verified traveler from Herriman
Posted Mar 18, 2024 on Expedia
The room we stayed in had several repair issues. Front door was broken had to slam the door to open and close. Cold water faucet was broken. Main area light was detached from the ceiling. No hot water after showering 1 child. The room was not fully clean. Staff was nice and thoughtful.
Comment from Hotel Management
Mar 18, 2024 by Best Western Plus High Country Inn, Hotel Management
I am so sorry to hear that your stay is not what we would have wanted it to be. I appreciate you sharing the issues so that I can look into them and make improvements. We would love for you to stay with us again and to have the opportunity to give you a better experience.
by A verified traveler
Posted Mar 16, 2024 on Expedia
Nice outdoor area with waterfall, ponds, trails.
Comment from Hotel Management
Mar 18, 2024 by Best Western Plus High Country Inn, Hotel Management
We are so glad to hear that you enjoyed your stay and our outdoor area - we hope you come see us again!
by A verified traveler
Posted Mar 10, 2024 on Expedia
Easy access to the highway
Comment from Hotel Management
Mar 11, 2024 by Best Western Plus High Country Inn, Hotel Management
We are so glad that you enjoyed your stay and that you appreciated our access to the highway. We hope your travels bring you our way again!
by A verified traveler
Posted Mar 6, 2024 on Expedia
Comment from Hotel Management
Mar 8, 2024 by Best Western Plus High Country Inn, Hotel Management
We are so glad that you enjoyed your stay and hope you come see us again. Thank you
by A verified traveler
Posted Mar 5, 2024 on Expedia
It was fine, but not inspired
Comment from Hotel Management
Mar 8, 2024 by Best Western Plus High Country Inn, Hotel Management
Thank you for sharing this feedback as it helps me to know that I can keep looking for ways to be better. We would love to have you come stay with us again!
by A verified traveler
Posted Mar 2, 2024 on Expedia
Had a minor problem with a lack of soap for the shower and wasn't thrilled by the way my complaint was initially handled by the individual to whom I reported the problem the next morning, but the woman who checked me out indicated that she would take the necessary action to resolve my complaint and told me that she would provide a small cost reduction because of my concerns. Can't ask for more than that!
Comment from Hotel Management
Mar 8, 2024 by Best Western Plus High Country Inn, Hotel Management
This situation made it to me and I want to thank you for bringing it to our attention so that we could help resolve it with you as well as with our team. Thank you for helping us to be our best, we hope you come see us again!