Ratings based on 1,525 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Hotel Management, Hotel Management
Hello Aaron, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
by A verified traveler
Posted Apr 10, 2024 on Expedia
Good stay
Comment from Hotel Management
Apr 10, 2024 by Hotel Management, Hotel Management
Hello Shay, thank you for taking the time to leave a review on your recent stay with us. We are very glad to hear you had an overall positive experience with us during your time here at the Carousel. We pride ourselves in providing our guests with a comfortable and memorable experience. Once again, thank you for your feedback and we hope to have you again soon!
by A verified traveler
Posted Apr 9, 2024 on Expedia
We went for ice skating, it was closed for a conference all weekend. The indoor pool was cold and my 14 year old granddaughter was asked to leave by security because she wasn't 15. Despite me letting the girls at the door I was going put on my suit and be back in 5 minutes. The thermostat in the room was stuck on 84 degrees and despite calling twice for someone to come fix it...I have been staying here for 40 years and will not go back...So sad that hospitality is not a value with them anylonger.
Comment from Hotel Management
Apr 12, 2024 by Hotel Management, Hotel Management
Hello Mary, thank you for taking the time to leave a review on your recent stay with us. We are very disappointed to hear that we fell below your expectations during your stay and that you were unable to enjoy all of our amenities throughout the duration of your stay. Please know that ice-skating and pool hours are subject to change and our front desk staff does their best to relay this information to our guests. In addition, we update the hours of our amenities on our website whenever there is a change. We also apologize for any inconvenience regarding the temperature in your room. Our maintenance team will look into this concern to ensure our guests have a comfortable stay. Once again, we apologize that your most recent stay with us was less than satisfactory. We value your business and we hope to have you again in the near future for a more well-rounded experience.
by A verified traveler
Posted Apr 7, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Hotel Management, Hotel Management
Hello Angela, thank you for taking the time to leave a review on your recent stay with us. We are sorry to see that we fell below your expectations during your stay at the Carousel. We strive to provide our guests with a memorable experience and we hope to have you again in the near future to provide just that. Safe travels!
by A verified traveler
Posted Apr 7, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Hotel Management, Hotel Management
Hello Thomas, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an overall positive experience with us. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
by A verified traveler
Posted Apr 6, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Hotel Management, Hotel Management
Hello Scott, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
by A verified traveler
Posted Apr 5, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Hotel Management, Hotel Management
Hello Catherine, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
by A verified traveler
Posted Apr 3, 2024 on Expedia
I believe it’s a form of false advertising. I came all the way from Connecticut to enjoy the festivities of the hotel just to get here and find out that nothing that they offer is open but the pool. The manager was very rude and one side had weeks the location I had to pay an additional $20 for I don’t know what terrible terrible terrible.
Comment from Hotel Management
Apr 5, 2024 by Hotel Management, Hotel Management
Hello Jason, thank you for taking the time to leave a review on your recent stay with us. We are sorry to hear that you had a poor experience and that our staff did not meet your expectations regarding the concerns you raised. Please know that our staff works diligently to provide our guests with a positive experience and will do everything they can to rectify any issues that may arise. We sincerely hope to have you again in the near future when all of our amenities are back open.
by A verified traveler
Posted Apr 1, 2024 on Expedia
It's a fairly decent place to stay in the off-season. It's definitely showing it's age, but is clean, well-run, and not exorbitantly expensive. Love the view from the oceanfront rooms, but if you're in the center of the building, with an entrance over the Atrium, it is really loud until 11pm.
Comment from Hotel Management
Apr 2, 2024 by Hotel Management, Hotel Management
Hello Mary, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your stay and that you found our establishment decent. Your feedback regarding updates and renovations is appreciated as always look to find ways to enhance our guest experience on a daily basis. Once again, thank you for your feedback and we hope to have you again in the near future for an even better experience.
by A verified traveler
Posted Mar 30, 2024 on Expedia
Um they put me in a room that was already occupied and the rooms were just dirty
Comment from Hotel Management
Apr 1, 2024 by Hotel Management, Hotel Management
Hello Libee, thank you for taking the time to leave a review on your recent stay with us. We are very sorry for any confusion and inconvenience regarding the room you were originally placed in. Please know that the room you were checked into initially was not occupied. Our front desk staff worked quickly to address your concerns regarding this matter. Once again, we apologize for any confusion or inconvenience during your stay and we wish to have you again in the future for a more well-rounded stay.