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SureStay Hotel by Best Western Castro Valley

2.5 star property
Hotel in Castro Valley with free breakfast and a 24-hour front desk

Choose dates to view prices

SureStay Hotel by Best Western Castro Valley sits right on the Strip, making it an ideal base for exploration. Guests start their day with free breakfast, connect with in-room WiFi, and appreciate the security of a 24-hour front desk with helpful staff always available.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About the neighborhood

Map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552

What's nearby

  • Golden Tee Golfland - 3 min drive - 2.7 miles
  • Eden Medical Center - 4 min drive - 2.7 miles
  • Lake Chabot Spa - 4 min drive - 3.4 miles
  • Hayward Japanese Gardens - 5 min drive - 2.7 miles
  • California State University East Bay - 7 min drive - 2.9 miles

Getting around

  • Castro Valley Station - 5 min drive
  • Pleasanton Station - 15 min drive
  • Oakland Intl. Airport (OAK) - 20 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪i-Tea - ‬3 min drive
  • ‪Café Rumi - ‬3 min drive
  • ‪Peet's Coffee & Tea - ‬3 min drive
  • ‪JP's Family Restaurant & Sports Lounge - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

Hotel near the airport
SureStay Hotel by Best Western Castro Valley provides free breakfast and more. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • A vending machine and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at SureStay Hotel by Best Western Castro Valley offer comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch LED TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Similar properties

Lobby
Comfort Inn Castro Valley
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,006 reviews
Comfort Inn Castro Valley

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

Is SureStay Hotel by Best Western Castro Valley pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Castro Valley?

Check-in start time: 3 PM; Check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Castro Valley?

Check-out is at 11:00 AM.

Where is SureStay Hotel by Best Western Castro Valley located?

Situated near the airport, this hotel is within 3 mi (5 km) of Hayward Japanese Gardens, Lone Tree Cemetery, and Cinemark Century at Hayward. Golden Tee Golfland and Lake Chabot Spa are also within 3 mi (5 km). Castro Valley Station is 29 minutes by foot.

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Reviews

SureStay Hotel by Best Western Castro Valley Reviews

7.8

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.8

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 251 out of 756 reviews
Rating 8 - Good. 292 out of 756 reviews
Rating 6 - Okay. 110 out of 756 reviews
Rating 4 - Poor. 57 out of 756 reviews
Rating 2 - Terrible. 46 out of 756 reviews

Reviews

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room
Stayed 1 night in Aug 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities
Friendly staff and cleaning.
Stayed 8 nights in Sep 2025

4/10 Poor

Geraldine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff member was great, but rooms were super outdated for the price paid. We ended leaving and driving 5 hours home at night. Area also seemed sketchy.
Stayed 1 night in Nov 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place
Stayed 2 nights in Sep 2025

2/10 Terrible

Taura

Horrible
Stayed 1 night in Nov 2025

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy checking in. Room was spacious & roomy. Area was quiet & very close to freeway & shopping center!
Stayed 1 night in Aug 2025

4/10 Poor

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t make it to use the room No stay Hope we can get a refund
Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were welcoming and friendly! There’s a Safeway and some restaurants directly across the street within walking distance which was nice. I did not have a vehicle during my stay, so that was really convenient! I didn’t venture further down the street because I was there for just one night, but I think there may have been some more restaurants. Good sidewalks & traffic lights to keep you safe if you have to hoof it!
Stayed 1 night in Sep 2025

10/10 Excellent

stalin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dropped off my son at Cal for his second year. I’ve always stayed here when I travel to the East Bay Area. There is a Safeway across the street. Near downtown Castro Valley for restaurants and entertainment. Will continue staying here.
Stayed 1 night in Aug 2025

8/10 Good

Yuan Neng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable.
Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Staff & service
Good location
Stayed 1 night in May 2025

6/10 Okay

Ralph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room has smell of smoke
Stayed 1 night in Aug 2025

8/10 Good

Murat

Liked: Cleanliness, amenities, property conditions & facilities
Clean. Well managed. Excellent value for money. I will definitely stay again.
Stayed 1 night in May 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very satisfied with my stay
Stayed 1 night in Feb 2025

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, helpful.
Stayed 1 night in Mar 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So old and ran down! Celebrating my 16th anniversary… just a bad experience!
Stayed 1 night in Aug 2025

6/10 Okay

Angelika

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was Ok until I saw tons of bugs on window sill, made me look a little closer. Pillows were flat and not comfortable. AC worked great…it actually got too cold. Bath Tub had rust stains, sink was outside of bathroom.
Stayed 1 night in Aug 2025

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024

8/10 Good

Jan

Liked: Cleanliness
There is a shopping center across the street with a few easy eating options (we chose Panda Express). There was a good frozen yogurt option for dessert. If you want to "fend for yourself", there is a large Safeway Supermarket with lots to choose from. The slow check-in was due to an illness in the primary front desk person so I am assuming it was temporary. The staff was friendly and when we needed help with the TV, they responded quickly. Clean, neat accommodations which fit our needs and a good quality bed.
Stayed 1 night in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The area and the staff was excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
snagged a great deal at the last second. Got a peaceful, sorely needed sleep in a comfortable setting.
Stayed 1 night in May 2025

6/10 Okay

Rosalind

I didn't like that no elevators, I had to take a downstairs 1 King bed. I needed 2 queen beds
Stayed 14 nights in Jun 2025

2/10 Terrible

Shauna

Disliked: Cleanliness, amenities, property conditions & facilities
I was accused of smoking marijuana in the hotel room which I never did smoke any marijuana in the hotel room also due to my son both my kids actually have chronic asthma I smoke away from them and my card is repeatedly charged I've been there two weeks plus they clearly see me smoking outside all of a sudden I'm moving to my place today and you guys want to be weird. Why wait now, maids have horrible attitude the front desk reeks and smells like nothing but cigarettes and smoke they're always lacking on towels and have an attitude if I ask for a new set for a new day like they expect me to use the dirty ones never want to give me a washcloth like I'm supposed to use my hand I clean the room I take out my own trash all I ask is for towels and this is what I have to go through horrible will never go back but yet you have meth heads and prostitutes running all through the hotel day and night and I'm the one that gets problems and I'm a single mother with kids doing nothing not even there half the time once again horrible stay and I will never do it again
Stayed 1 night in Nov 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Stayed 1 night in Oct 2023

8/10 Good

jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go to the east bay a lot for business. the area is safe,, quiet and restaurants are close by. the 580 is right there! for the price of $86 a night that's a bargain!
Stayed 1 night in Mar 2025
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Policies

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