Ratings based on 2,316 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
Hotel was clean. Staff friendly. Location was perfect
Comment from Hotel Management
Apr 19, 2024 by Mae/ Front Desk Supervisor, Hotel Management
Aloha Patricia,Thank you for your woderful review. We are glad that we were able to make your stay enjoyable. We hope to see you again on your next visit!Mahalo,Mae/ Front Desk Supervisor
by A verified traveler
Posted Apr 18, 2024 on Expedia
Great place
Comment from Hotel Management
Apr 19, 2024 by Mae/ Front Desk Supervisor, Hotel Management
Aloha Jerry,Thank you for choosing OUTRIGGER Waikiki Beach Resort. We hope you enjoyed your stay. We hope to see you again on your next visit!Mahalo, Mae/ Front Desk Supervisor
by A verified traveler from Seattle
Posted Apr 18, 2024 on Expedia
If you want to be in a prime location with the band playing nightly from Duke's, as the sun sets and the moon reflects on the water.. the Outrigger beach front view room is your ticket!
Comment from Hotel Management
Apr 19, 2024 by Mae/ Front Desk Supervisor, Hotel Management
Aloha Charuphan,Thank you for choosing to stay with us. We are delighted to hear that you had a pleasant stay. We feel fortunate to have the best location in Waikiki, and it's great to have Duke's in the building. We look forward to welcoming you back soon!Mae/ Front Desk Supervisor
by A verified traveler
Posted Apr 18, 2024 on Expedia
Stayed 10 days in January, was amazing!! From location, staff, cleanliness and friendliness!! Hope to be back someday!!!
Comment from Hotel Management
Apr 19, 2024 by Mae/ front Desk Supervisor, Hotel Management
Aloha Tami, Thank you for choosing to stay with us. We are delighted to hear that you had an enjoyable experience. Our main objective is to ensure that our guests have a memorable stay with us.We look forward to welcoming you back on your next visit!Mae/ front Desk Supervisor
by A verified traveler from San Jose
Posted Apr 18, 2024 on Expedia
This property is very well located. Easy access to the beach, shopping, restaurants, etc. our partial ocean view was okay. The view was beautiful, but the room itself is an old fancy. Our coffee maker didn’t work, even after they exchanged for another one. The person who brought the second coffee maker told me I wasn’t putting enough water in it which was not the case. I know how to use a Keurig. Anyway, overall it was a nice stay.
Comment from Hotel Management
Apr 19, 2024 by Mae/ Front Desk Supervisor, Hotel Management
Aloha Lillian,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Despite this, we are glad to hear that overall, you enjoyed your stay. We hope to have the pleasure of hosting you again in the future!Mahalo,Mae/ Front Desk Supervisor
by A verified traveler
Posted Apr 18, 2024 on Expedia
Great spot in the middle of Waikiki. Had a great room. Dukes and Hula Grill had a variety of dishes and the buffet breakfast was very good. Had a memorable time. Hope to stay again
Comment from Hotel Management
Apr 18, 2024 by Rowena C - Guest Services Manager, Hotel Management
Aloha Michael and thank you for taking the time in providing such positive feedback about your recent stay with us at the OUTRIGGER Waikiki Beach Resort. We are delighted to hear that your room was great and that you enjoyed our on-property concession restaurants Dukes and Hula Grill, as well as had a memorable time. Mahalo Nui Loa for your 5-stars rating of our resort. Be assured that this feedback will be shared with our entire team. We look forward to welcoming you back in the near future. Warm Island Regards OUTRIGGER Waikiki Beach Resort.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Great property right on the beach. Restaurants and bars were always packed and it was hard to get a table. Service was often slow
Comment from Hotel Management
Apr 18, 2024 by Rowena C - Guest Services Manager, Hotel Management
Aloha Cal and thank you for taking the time in providing such positive feedback about your recent stay with us at the OUTRIGGER Waikiki Beach Resort. Mahalo Nui Loa for your wonderful compliments of our resort and your 5-stars rating. Be assured that this feedback will be shared with our entire team. We hope to welcome you back in the near future. Warm Island Regards OUTRIGGER Waikiki Beach Resort
by A verified traveler
Posted Apr 17, 2024 on Expedia
Old
Comment from Hotel Management
Apr 18, 2024 by Rowena C - Guest Services Manager, Hotel Management
Aloha Melanie and greetings from the Hawaiian Islands,We appreciate you taking the time in letting us know how your recent stay was with us. We appreciate your feedback. Your feedback will identify areas in need of improvement. This will be shared with all of our team members. Until next time, warm Island Regards from us all. OUTRIGGER Waikiki Beach Resort.
by A verified traveler
Posted Apr 17, 2024 on Expedia
I would not return or recommend, other better options nearby. First room we were put in was unacceptable and smelled like urine/smoke. Staff also seemed to be having a perpetual bad day unfortunately.
Comment from Hotel Management
Apr 17, 2024 by st, Hotel Management
Aloha Trisha,Thank you for staying with us at the OUTRIGGER Waikiki Beach Resort. We appreciate you and your business. Thank you for taking the time to provide us with your feedback. We are very sorry for the experience you had and please accept our sincere apologies for the inconvenience. We will share your feedback with the team for improvement. We hope you give us another opportunity in your future visits. We promise we can do better.Mahalo Nui,So'o TanaArea Director of Front Service
by A verified traveler
Posted Apr 17, 2024 on Expedia
The staff here is fantastic! From the valet crew, to the bell desk team, the front desk staff and housekeeping. Every person we encountered was friendly and helpful. The location is great. The rooms are well appointed. The restaurants are great and having a music venue on property was a nice treat! Will definitely be back!
Comment from Hotel Management
Apr 17, 2024 by Front Desk Supervisor, Hotel Management
Aloha Suzanne, On behalf of the OUTRIGGER Waikiki Beach Resort, I would like to personally thank you for taking the time to provide the property very amazing and insightful feedback. Your time and consideration is greatly appreciated and does not go unnoticed. It's fantastic to read how amazing you found our staff to be. It's also great to know how much you enjoyed the properties amenities such as the restaurants and rooms. With that being said, we hope you have a great day and want to inform you that we would love to host you again sometime soon as it would make us very happy to welcome you back to the OUTRIGGER Waikiki Beach Resort. Until next time, mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor