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Jetwing St. Andrew's

4.5 star property
Mountain retreat offers tranquil gardens, on-site winery for tastings, and hearty breakfasts that previous guests consistently praise

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Photo gallery for Jetwing St. Andrew's

Restaurant - Jetwing St. Andrew's (Nuwara Eliya)
Restaurant - Jetwing St. Andrew's (Nuwara Eliya)
Fireplace - Jetwing St. Andrew's (Nuwara Eliya)
Interior - Jetwing St. Andrew's (Nuwara Eliya)
Extra beds - Jetwing St. Andrew's (Nuwara Eliya)
Jetwing St. Andrew's sits surrounded by mountains, creating a peaceful escape. Travelers can sample wines at the property's winery, enjoy meals at the restaurant, relax in the garden with scenic views, or spend time in the library where free WiFi is available.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, in-room safe, desk

Superior Double Room

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Attic

Deluxe Attic | View from room

Deluxe Attic

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Heritage Suite

Heritage Suite | 1 bedroom, premium bedding, in-room safe, desk

Heritage Suite

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Gem Suit

Gem Suit | 1 bedroom, premium bedding, in-room safe, desk

Gem Suit

  • Garden view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Heritage Superior Double Room

Heritage Superior Double Room | 1 bedroom, premium bedding, in-room safe, desk

Heritage Superior Double Room

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Superior Twin Room

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Heritage Superior Twin Room

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Located in Nuwara Eliya, Jetwing St. Andrew's is in the mountains. Horton Plains National Park and Victoria Park reflect the area's natural beauty and area attractions include Pedro Tea Factory and Hakgala Botanic Gardens. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails and horse riding. Visit our Nuwara Eliya travel guide
Map
No. 10, St. Andrew's Drive, Nuwara Eliya, 22200

What's nearby

  • The gorgeous old school bar at the Nuwara Eliya golf course.
    Nuwara Eliya Golf Club
    8 min walk - 0.5 miles
  • A beautiful train journey through the rolling hills of Sri Lanka's enormous tea plantations. I took this train ride from Nuwara Eliya to Ella which took about 3 hours, and less than 300 rupees- third class is worth the mild discomfort for the people you meet. And Ella is definitely worth a trip- stunning views and hikes up to Ella Rock and Little Adams Peak.
    Lake Gregory
    3 min drive - 1.6 miles
  • Victoria Park
    10 min walk - 0.6 miles
  • Holy Trinity Church
    13 min walk - 0.7 miles
  • Assemblies of God Church Nuwara Eliya
    18 min walk - 1.0 mile

Restaurants

  • Barista
    3 min drive
  • Grand Hotel
    19 min walk
  • Milano Restaurant
    8 min walk
  • Cafe Noshers
    17 min walk
  • Ambal's Hotel
    8 min walk

About this property

Jetwing St. Andrew's

Luxury hotel in the mountains
You can look forward to a terrace, a garden, and laundry facilities at Jetwing St. Andrew's. Be sure to enjoy a meal at Old Course, the on-site restaurant. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a billiards/pool table
  • A porter/bellhop, tour/ticket assistance, and barbecue grills
Room features
All 56 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and bidets
  • LCD TVs with premium channels
  • Wardrobes/closets, electric kettles, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: LKR 6,000 for adults and LKR 3,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Old Course

Things to do

  • Billiards/pool table

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for LKR 15.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately LKR 6000 for adults and LKR 3000 for children
  • Airport shuttle fee: LKR 21500 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: LKR 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children for meals. Children ages 5-11 are charged 50% of the meal rate when sharing existing bedding.
Property Registration Number PV 10711

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Property is also known as

Jetwing St. Andrew's
Jetwing St. Andrew's Hotel
Jetwing St. Andrew's Hotel
Jetwing St. Andrew's Nuwara Eliya
Jetwing St. Andrew's Hotel Nuwara Eliya

Frequently asked questions

Is Jetwing St. Andrew's pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Jetwing St. Andrew's?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Jetwing St. Andrew's?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Jetwing St. Andrew's provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of LKR 21500 per room applies.

Where is Jetwing St. Andrew's located?

Situated in the mountains, this luxury hotel is within a 10-minute walk of Nuwara Eliya Golf Club and Victoria Park. Holy Trinity Church and Assemblies of God Church Nuwara Eliya are also within 1 mi (2 km).

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Reviews

Jetwing St. Andrew's Reviews

7.6

Good

8.0

Cleanliness

7.4

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 42 out of 133 reviews
Rating 8 - Good. 40 out of 133 reviews
Rating 6 - Okay. 30 out of 133 reviews
Rating 4 - Poor. 13 out of 133 reviews
Rating 2 - Terrible. 8 out of 133 reviews

Reviews

Verified

10/10 Excellent

Anne-Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classic hotel with nicely renovated rooms

To be surrounded by a garden and stay in a classic hotel with a long history was a nice experience. Just a short walk and you are downtown Nuwara Eliya. We enjoyed the tea experience with Umesh and happily bought delicious tea!
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Pradeepan

Disliked: Staff & service, property conditions & facilities
The location is a good spot. Apart from the porter who handled the baggage, staff were indifferent during the stay. This was especially noticed during the breakfast dining time. They lacked the attentiveness and friendliness to customers. Also good portion of the staff had very limited to limited English language for speaking
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Chulaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a charming hotel
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Arnoul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in general, bathrooms and diner could be improved.
Stayed 1 night in Jul 2023
Verified

4/10 Poor

Ben

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff were extremely slow and never listened. Multiple occasions where I ordered something from room service or in the bar, and then had to chase staff 40 minutes later. It was easier to go to reception and get it myself. I tried organising a taxi for when I checked out the next day - reception staff were incapable. Very disappointing.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Ambiente, kompetentes Personal und einfach nur eine Atmosphere zum Wohlfühlen.
Stayed 2 nights in Jan 2022
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Lovely setting but very dated.

All the staff were very helpful, friendly and professional. But the hotel itself needs some serious renovation. The bathroom looks like its from the last century, the white tiles are yellow and the ceiling is mouldy. Such a shame a hotel with rich history (yes there's a whole display of it in the foyer) has fallen into its current state.
Stayed 1 night in Nov 2021
Verified

8/10 Good

D

Liked: Cleanliness, staff & service, room comfort

Elegant and comfortable stay

Hi lovely colonial hotel just outside the town. We had one of the basic rooms but it was very comfortable and spacious - Lots of staff on hand We eat the restaurant both night and the food was average not particularly to my taste There are two bars and both had lovely roaring fires in the evening which was very nice to sit and have a cocktail by
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great! They were extremely professional and the hotel itself is beautiful!
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel typiquement British au charme extraordinnaire. Personnel extraordinnaire, nourriture de tres bonne qualité. Nous recommandons vivement l'établissement.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely property. and excellent staff. However very thin ceilings and walls. Suggest you always stay on the top floor as the ground floor is incredibly noisey with the sound from the occupants above
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Ben

Disliked: Amenities
Large rooms, nicely maintained. Good location close enough for a nice stroll through town. WiFi is terrible, very slow making it rather impossible to get work done. Overall not bad at all.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old colonial building with lots of character and very helpful staff. Beautiful!
Stayed 1 night in Sep 2019
Verified

8/10 Good

Khatija

Liked: Staff & service, property conditions & facilities
Good but room had some smell n carpet was little dirty
Stayed 1 night in Sep 2019
Verified

8/10 Good

Mitsuko

Liked: Cleanliness, staff & service, room comfort

ハウス風ホテル

どこでも、だいたいは徒歩圏内なので良かったです。 ペンションのような感じでした。
Stayed 2 nights in Sep 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Buffet is disappointing. Not much of a selection. Restaurant staffs bit grumpy. Except just one waiter. Not worth the money.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely beautiful! The staff were great and very helpful. The rooms are great, however they are a little dated. All of the staff were very helpful. The food was good as was the high tea in the salon. My only suggestion would be that the hotel do more to control the temperature of their wine. The hotel has a beautiful walk in wine cellar, but I think it is too warm for the wine.
Stayed 2 nights in Jun 2019
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Avoid

The shower has no raiser or divider so the floor area gets soaked . They offered a car & driver services saying I would have the best and be protected and their driver took me north instead of my destination in the south and dropped me in a place i did not want to be ! The refunded the trip cost but refused to refund my two nights hotel reservation at my prescribed destination ! I am still out the money !
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the billiards table,the gardens,the b at area
Stayed 4 nights in Apr 2019
Verified

8/10 Good

Hannah

Liked: Cleanliness, property conditions & facilities, room comfort

A decent pick in Nuwara Eliya

We stayed for 2 nights at Jetwing St Andrew's and overall were happy with our stay. We were upgraded on arrival to a large room, with a huge comfortable bed. The hotel itself is old and you feel a great sense of history. The bar is a great place to relax with a roaring fire and great tunes being played. There is an extensive buffet dinner offered every night which is reasonably price but there are plenty of dining options elsewhere in town. The gardens of the hotel are lovely but quite small, but even so you can spend some time enjoying them. The hotel offers bird and frog tours with their resident naturist. The staff on the whole are good and helpful. We did have a problem in that they forgot to pack us breakfast for our early morning trip to Horton Plains. This was incredibly frustrating as we said it's fine not to have food, that we did not want it as we were in a hurry and asked just to be provide with some bananas. We waited 15 minutes for the bananas to find a whole packed lunch provided which we stated at least 3 times that we didn't want. As a result we missed the sunrise that we had got up for and also the unobscured view from Horton Plains which was our whole reason for staying at the hotel! The duty manager was just not listening and more concerned about providing what he was supposed to than what the customer wanted! The location of the hotel is a bit of a walk into town if you are venturing out but you can cheaply get a tuk tuk.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Exceptional stay and an amazing hotel.
Stayed 1 night in Feb 2019
Verified

4/10 Poor

Albert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Überteuertes Hotel, exzellente Küche, miese Zimmer

Die Küche ist hervorragend, Speisesaal Bar usw im alten englischen Stil. Der Renovierungsbedarf der Zimmer entspricht einer Billigabsteige: Böden, Türen Fenster und Fliesen stark abgenutzt. Zimmertür hatte oben und unten einen 2 cm Spalt. Schlösser an Toiletten- und Schranktür defekt. Korrodieter Metallschlauch.
Stayed 5 nights in Feb 2019
Verified

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
BED BUGS !!! My daughter and I stayed 2 nights at the Jetwing St. Andrew's. The Hotel is well located and has lovely common rooms (bar with fireplace, pool room, etc), however, the room itself was very noisy (could distinctly hear the neighbours and the people walking on the floor above), the bathroom was completely unpractical with water from the shower splashing everywhere and not even a small place to put a toiletry bag and, last but nor least, the beg had bugs. I got my my body covered with bites. Luckily my daughter was sleeping in another bed and wasn't affected. Despite assurance from the manager that I'll receive a partial refund in compensation, nothing happened. Big disappointment... PS: the bed bug bites are quite itchy and take about 2 weeks to disappear completely...
Stayed 2 nights in Dec 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
The staff were a bit pretentious and the hotel was quite tired - it needed an update. The breakfast was very expensive too.
Stayed 1 night in Jan 2019
Verified

4/10 Poor

Heleena

Disliked: Property conditions & facilities
Comfortable enough but in desperate need of renovations. Our room had some water damage and surface mould on the ceiling and walls.
Stayed 2 nights in Nov 2018