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Grand Hotel

4.0 star property
Mountain retreat with scenic terrace views where travelers can enjoy local cuisine while relaxing amid spectacular natural surroundings

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Photo gallery for Grand Hotel

Garden - Grand Hotel (Nuwara Eliya)
Indoor pool - Grand Hotel (Nuwara Eliya)
Staircase - Grand Hotel (Nuwara Eliya)
Lobby sitting area - Grand Hotel (Nuwara Eliya)
Exterior - Grand Hotel (Nuwara Eliya)
Grand Hotel combines rustic elements with refined accommodations in a mountain setting. Travelers can enjoy a manager's reception, spend time in the garden and playground, or sample Indian specialties at any of the four on-site restaurants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room, 1 Bedroom, Hill View

Deluxe Double Room, 1 Bedroom, Hill View | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 Bedroom, Hill View

8.8 out of 10
Excellent
(8 reviews)
  • Hill view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Hill view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View | Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

10.0 out of 10
Exceptional
(2 reviews)
  • Hill view
  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Gregory's Suite

Gregory's Suite | Living area | TV

Gregory's Suite

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Queen Elizabeth Suite

Queen Elizabeth Suite | Premium bedding, minibar, in-room safe, desk

Queen Elizabeth Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Nuwara Eliya, Grand Hotel is in the mountains. Horton Plains National Park and Victoria Park reflect the area's natural beauty and area attractions include Pedro Tea Factory and Hakgala Botanic Gardens. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with horse riding. Visit our Nuwara Eliya travel guide
Map
Grand Hotel Rd, Nuwara Eliya, 22200

What's nearby

  • Nuwara Eliya Golf Club
    Nuwara Eliya Golf Club
    7 min walk - 0.4 miles
  • Lake Gregory
    Lake Gregory
    20 min walk - 1.1 miles
  • Victoria Park
    5 min walk - 0.3 miles
  • Assemblies of God Church Nuwara Eliya
    13 min walk - 0.7 miles
  • Galway Forest Reserve
    20 min walk - 1.1 miles

Restaurants

  • Grand Hotel
    1 min walk
  • Cafe Noshers
    18 min walk
  • t-lounge by Dilmah
    1 min walk
  • Barista
    10 min walk
  • Milano Restaurant
    11 min walk

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The Golden Ridge Hotel
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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 26 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Grand Indian
  • Grand Thai
  • Magnolia

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Desk
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: USD 125
  • Christmas Eve (December 24) Gala Dinner per child: USD 60 (from 5 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: USD 200
  • New Year's Eve (December 31) Gala Dinner per child: USD 100 (from 5 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Grand Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Grand Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Grand Hotel?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Grand Hotel?

Check-out is at noon.

Where is Grand Hotel located?

Situated in the mountains, this spa hotel is within a 10-minute walk of Victoria Park and Nuwara Eliya Golf Club. Assemblies of God Church Nuwara Eliya and Holy Trinity Church are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 117 out of 195 reviews
Rating 8 - Good. 51 out of 195 reviews
Rating 6 - Okay. 16 out of 195 reviews
Rating 4 - Poor. 6 out of 195 reviews
Rating 2 - Terrible. 5 out of 195 reviews

Reviews

Verified

10/10 Excellent

Joe

Liked: Cleanliness, property conditions & facilities
One of the nicest hotels we have stayed in, wonderful staff and an incredible building!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, wonderful breakfast and very attentive staff. Only thing missing was sun loungers outside somewhere. Beautiful gardens.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm pool and great gym, enjoyed the sauna.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beautifully preserved period colonial property. Staff very good. Restaurants excellent - large breakfast buffet, afternoon tea fantastic and had two very good meals at the Indian and Thai restaurants. There is one thing that really lets it down though and that is the loud music played during afternoon tea by a flautist to a backing soundtrack and the live band in the bar at night. In my opinion both overly loud and really impact the ambience.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Janaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Sanjeevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms,service,bars and food. Very welcoming manager at the cocktail bar who was great.lots of restaurants and bar and a very unique hotel in Sri Lanka.highly recommend it to to anyone who comes to this part of Sri Lanka
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely comfortable stay

A really lovely stay in a comfortable, clean hotel. The swimming pool is amazing and the gym is good too. Our room was very comfy and we had a good night sleep. The evening buffet and breakfast were also really nice.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Adeel

Liked: Cleanliness, property conditions & facilities
Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Selvarajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
She was a grand lady totally elegant. The staff was par excellance.
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Shashidhar

Liked: Amenities
Every aspect of this hotel can be improved. First the Pro - the Hotel was Grand and impressive from outside. Breakfast was good and had variety. The Indian restaurant in a seperate building from the hotel had incredible food. The outside grounds were well designed. Cons - The staff were very upper lip and lacked English speaking skills. The rooms need major modernization and lacked simple Phone charging USB ports. The sinks drained very very slow. The plumbing needs upgrading. The Shower Tub needs a Glass enclosure instead of the flimsy curtain that blows open and wets the outside area. The electric fireplace was noisy and had an ancient look. The property had a British feeling but lacked warmth and was ancient in appearance.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Alex T

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite simply superb. The staff were extremely attentive and polite
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent classic, historical hotel

Lovely classic old hotel. Perfect position to walk into town but also a bit on the quieter side too. Nice walks around quiet neighboring houses too. It’s a beautiful historic building with exceptional gardens. The rooms are spacious and older in style, so some people might not like the older quirks, but we loved it and would definitely recommend it. The staff were all very friendly and the food in the buffet breakfast was excellent plus the Indian restaurant on the entrance side of the property was great too. Loved our stay there.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High tea only okay.

Beautiful old hotel….Indian restaurant was the best.. High tea service not great…people walking through restaurant always and service was inattentive.
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Ravi

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel to relax for a few days

We had a very enjoyable and comfortable two days stay. No complaints. Our room was nice and spacious, with a bay window and seating area. You do need to be a bit agile to climb out of the shower, which is over a bath with high sides. We tried several of the restaurants and the cafe. All were good. Service can be a bit patchy, but really, who cares when you are in such lovely premises with outstanding garden areas. We were very pleased to have chosen to spend two nights here; one night is not enough to fully appreciate what is on offer.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a trip back into an imperial past, that is now open to many. High ceilings, a mix of wood floor and thick carpets, and staff in a range of uniforms. The level of English is good (sadly, my poor French wasn't up to the task of testing the staffs'). There is a good selection of eateries ranging from 'stuff yourself silly' to light bites. I highly recommend the Thai restaurant downstairs. I would avoid the coffee shop, where I was unsuccessful in attempting to buy over-priced cakes to take out - after the guy "serving" me walked off twice, to deal with other people, I decided that two can play the walking away game. So, overall good, if uneven.
Stayed 3 nights in Dec 2023
Verified

4/10 Poor

Victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel is a nice place with a good location to see Nuwara Eliya. The hotel itself was very nice, but the rooms were poor, and need an upgrade. The Thai restaurant made amazing food. But! The staff at this property were the worst I have ever experienced, and my family and I experienced several situations with issues. First there was an issue with my mom wanting to go to the pool, which she was told she could, but when she got down to the pool area, she was told she was not allowed, even though there were only three people there and 12 empty chairs, so she was sent back to her room. Secondly, my dad wanted to enter the gym and sauna, and was told the same, he could not enter, event though nobody was there. The staff was so unfriendly and not helpful at all. Lastly, the worst things of all was, that we had paid for 4 breakfasts, but my wife could not join the trip, so we had paid for one extra and wanted to invite our Sri Lankan friend to join us for breakfast. The staff made a big issue with this, and that we had to pay for one extra, even though we were still four people, so we ended up paying for 5 breakfasts and only being 4. We were not met at all, and they were so unpolite to us the entire stay. When we checked out, the staff asked how our stay was, and we said it had not been good due to the many issues we had, and then the staff just walked away to another couple and asked them about their stay, so not listening at all. I would NOT recommend this place.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Tracie

Liked: Cleanliness, amenities, property conditions & facilities
The building looks lovely and the grounds are beautiful BUT the room wasn’t great , the bathroom had an old shower curtain and the shower was above the bath. The bed was uncomfortable and the room was small and dark. it was my birthday and there was no mention of this even though my husband had given advanced information. The buffet and dining room looked spectacular but the food quality wasn’t what we were expecting given the visual wow factor. My least favourite hotel whilst staying in Sri Lanka.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
This was a luxurious property with fantastic amenities and excellent food selections.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Damodharan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Celestina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Heba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

petranella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage building. Very good service. Large simply decorated rooms but not terribly soundproof.
Stayed 1 night in Jul 2023