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Galway Heights Hotel

Property class: 4

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Photo gallery for Galway Heights Hotel

A buffet with various baked goods and pastries. - Galway Heights Hotel (Nuwara Eliya)
A multi-story hotel with a red roof, multiple balconies, and a well-lit entrance. - Galway Heights Hotel (Nuwara Eliya)
A spacious bar area with a wooden bar counter, multiple seating options including a red sofa and several armchairs, and a brick wall with built-in lighting. - Galway Heights Hotel (Nuwara Eliya)
A well-maintained garden with a lawn, a seating area with white chairs, and a variety of colorful flowers. - Galway Heights Hotel (Nuwara Eliya)
A bartender pouring a drink into a martini glass. - Galway Heights Hotel (Nuwara Eliya)
Consider a stay at Galway Heights Hotel and take advantage of a free daily manager's reception, a terrace, and a coffee shop/cafe. In addition to a garden and an arcade/game room, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double or Twin Room, Non Smoking, Mountain View

A hotel room with a large bed, two chairs, a small table with a vase, a TV, and a window with curtains.

Deluxe Double or Twin Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Standard King

A hotel room with a large bed, a desk with a chair, a television, and a wardrobe.

Standard King

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Deluxe Double or Twin Room, Non Smoking, Courtyard View

A hotel room with a large bed, a desk with two chairs, a television, and a painting on the wall.

Deluxe Double or Twin Room, Non Smoking, Courtyard View

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Corner Luxury Double Or Twin Room With Mountain View and Estate View

A hotel room with a large bed, a desk with a chair, a small table with a chair, and a large window with curtains.

Corner Luxury Double Or Twin Room With Mountain View and Estate View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Junior Suite, Non Smoking

A room with a large window, a purple sofa, a wooden coffee table, and a dark armchair.

Junior Suite, Non Smoking

  • Valley view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

A spacious living area with a dining table, chairs, a sofa, and a chandelier.

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Nuwara Eliya, Galway Heights Hotel is in a shopping district and near a boardwalk/promenade. Nuwara Eliya Golf Club and Damro Labookellie Tea Centre and Tea Garden are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Pedro Tea Factory and Hakgala Botanic Gardens. Explore all the area has to offer with horse riding and hiking/biking trails. Visit our Nuwara Eliya travel guide
Map
Upper Lake Rd, Nuwara Eliya, CP, 22200

What's nearby

  • A winding road through a mountainous landscape with a village and a valley shrouded in clouds.
    Lake Gregory
    8 min walk - 0.5 miles
  • Galway Forest Reserve
    18 min walk - 1.0 mile
  • Assemblies of God Church Nuwara Eliya
    3 min drive - 1.0 mile
  • Victoria Park
    3 min drive - 1.2 miles
  • Holy Trinity Church
    4 min drive - 1.4 miles

Getting around

  • Haputale Railway Station
    55 min drive

Restaurants

  • Cafe Noshers
    4 min drive
  • Barista
    5 min drive
  • Indian Summer Restaurant
    4 min drive
  • Grand Indian Restaurant
    5 min drive
  • Adman's
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 for adults and USD 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Library

Family friendly

  • Arcade/game room
  • DVD player
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bidet
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels
  • DVD player

Food and drink

  • Electric kettle
  • Late-night room service
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12 for adults and USD 7 for children
  • Airport shuttle fee: USD 150 per vehicle (one-way)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Frequently asked questions

Is Galway Heights Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Galway Heights Hotel?

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at Galway Heights Hotel?

Check-out is at noon.

Does Galway Heights Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150 per vehicle applies.

Where is Galway Heights Hotel located?

Situated in the mountains, this hotel is within 1 mi (2 km) of Lake Gregory, Galway Forest Reserve, and Assemblies of God Church Nuwara Eliya. Holy Trinity Church and Victoria Park are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Galway Heights Hotel Reviews

8.8

Excellent

9.2

Cleanliness

7.4

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 38 out of 67 reviews
Rating 8 - Good. 21 out of 67 reviews
Rating 6 - Okay. 4 out of 67 reviews
Rating 4 - Poor. 0 out of 67 reviews
Rating 2 - Terrible. 4 out of 67 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean n confy rooms
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very clean, food and breakfast excellent but what pleased us most is the staff who were always available with a smile on their face and always ready to help
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Small no frills boutique hotel. Very clean. Staff is very courteous and helpful. Enjiyed my stay.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a pretty relaxed environment and the staff were awesome!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. We stayed for one night. Staff were very attentive and friendly. Highly recommended this place.
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Liked: Staff & service
Average stay, rooms basic facilities, basic. Staff were helpful though.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

charming hotel in midst of tea plantations

we had a lovely time in Galway Heights. We really liked the location in a small rural road close to a hindu temple and small village and in the tea plantations. Breakfast was very nice, and the staff very attentive. The only grievance was the lack of elevator. We would definitely recommend this.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel even if lacking character

We had a pleasant stay here. The rooms are comfortable, but there’s nothing special about the hotel itself. The location is very handy for a walk through Galway Park and it’s out of the bustle of town. Restaurant is fine. The surrounding area is a bit hilly if you want to walk around.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Its more like a small boutique hotel. The facilities are limited and location is a bit inside. Its like more of a 3 star and the view is average but the staff is very helpful and friendly. The food is good but not great and the choice is limited. Its pocket friendly. Its fine for tourists with a medium bedget
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Galway Heights Hotel may not have happened as I had booked the wrong night for accommodation! Dilshan and the team went beyond expectations and found 2 rooms for our travelling group (the last 2!)...was kind enough to show us the room and see if it met our expectations and had them both freshened up so that we could be comfortable for the night. The team at this hotel bent over backwards to help us, the room was big, comfortable and clean and the team in the restaurant were just as nice (the dining room is a work of art). The only thing to be wary of is that the rooms let in a fair bit of noise, so don't forget to pack your ear plugs!
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Mind the step

Old colonial hotel, very decent. Staff were very nice. Restaurant not so good in taste. Carpets in the room needs change. No Airconditioned , because it’s cold you need heater. I found management didn’t do anything about the steps that just one step bit higher and front of my eyes 3 people tripped, including my wife. Not may people don’t understand why they tripped, but closer inspection just one step 2 cm higher than other. Not sure what health and safety in SriLanka doing about this.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent service from staff, very welcoming and professional. Great breakfast with good spread and comfortable room.
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Colonial style and very friendly

Lovely charming stay in a colonial style ambiance
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the accommodation was excellent, but anyone who wants to get to know her should think twice, as it is 2 hours away and you have to pay for a transport that costs around 50 dollars
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Rooms are very clean and tidy. Had almost all the amenities. Staff was very friendly and courteous. Food was good; but had the same ala carte menus everyday. Therefore because we stayed there for more than 2 nights, we got bored of the same food. Suggest to change the menus at least every other day. Overall we were happy about the service.
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mist a haidryer
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
mountain view laughable, don’t bother with upgrade, sleeping in a room with a thousand pigeons on the roof is not fun , the shower smells like a sewer
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Had more than enough night staff and they were helpful, but next day morning in the reception there was a young staff member who was managing the reception on his own could not even understand what I said, how to reply or speak English and how to print the closing bill to say there is nothing outstanding because I paid the dinner money when we had the meal and rest of the bill was already paid up front. This staff member running round in circle not knowing what to do and wasted almost more than 45 minutes of our time and made our day VERY, VERY MISERABLE... This should not be acceptable for a four star Hotel and I hope you consider paying for the inconvenience caused by your staff!!!
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
スタッフは親切で紅茶の見学を素早く手配してくれた。
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cottage feel in Nuverliya. Our family was so happy we decided to stay there. Staffs were excellent. There have library room with activity room for the teen to kids.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality by the staff and the hotel itself is clean and nice. Food from the in-house restaurant was pretty tasty and had a nice variety. Would definitely recommend this!
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon rapport qualité prix

Personnel avenant (et réactif à un problème dans la chambre) bonne restauration avec un très bon rapport qualité prix une meilleure wifi serait souhaitable literie confortable
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good and quiet hotel

Dejligt hotel i et roligt område i Nuwara Eliya. Fantastisk personale. Meget venlige og behjælpsomme. Det eneste der trækker lidt ned var kvaliteten af aftensmaden. Men absolut et anbefalelsesværdigt hotel
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly , helpful especially in the dining room and with the bags on arrival /departure
Stayed 1 night in Mar 2020