Is Galway Heights Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Galway Heights Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Galway Heights Hotel?

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM. Late check-in is available during limited hours.

Does Galway Heights Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150 per vehicle applies.

Where is Galway Heights Hotel located?

Situated in the mountains, this hotel is within 1 mi (2 km) of Lake Gregory, Galway Forest Reserve, and Assemblies of God Church Nuwara Eliya. Holy Trinity Church and Victoria Park are also within 2 mi (3 km).

10/10 Excellent

Ravitha

Dec 14, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, clean n confy rooms

Stayed 1 night in Dec 2023

10/10 Excellent

Kanishke

Jul 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hospitality by the staff and the hotel itself is clean and nice. Food from the in-house restaurant was pretty tasty and had a nice variety. Would definitely recommend this!

Stayed 2 nights in May 2024

10/10 Excellent

Sugithan

Jul 31, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful cottage feel in Nuverliya. Our family was so happy we decided to stay there. Staffs were excellent. There have library room with activity room for the teen to kids.

Stayed 1 night in Jul 2024

8/10 Good

Shashi

Nov 22, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Its more like a small boutique hotel. The facilities are limited and location is a bit inside. Its like more of a 3 star and the view is average but the staff is very helpful and friendly. The food is good but not great and the choice is limited. Its pocket friendly. Its fine for tourists with a medium bedget

Stayed 1 night in Nov 2023

10/10 Excellent

Vera

Feb 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I mist a haidryer

Stayed 1 night in Feb 2024

8/10 Good

Krishnamoorthy

Jul 21, 2024

Liked: Cleanliness, staff & service, room comfort

Mind the step

Old colonial hotel, very decent. Staff were very nice. Restaurant not so good in taste. Carpets in the room needs change. No Airconditioned , because it’s cold you need heater. I found management didn’t do anything about the steps that just one step bit higher and front of my eyes 3 people tripped, including my wife. Not may people don’t understand why they tripped, but closer inspection just one step 2 cm higher than other. Not sure what health and safety in SriLanka doing about this.

Stayed 2 nights in Jul 2024

10/10 Excellent

Christina

Apr 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

charming hotel in midst of tea plantations

we had a lovely time in Galway Heights. We really liked the location in a small rural road close to a hindu temple and small village and in the tea plantations. Breakfast was very nice, and the staff very attentive. The only grievance was the lack of elevator. We would definitely recommend this.

Stayed 1 night in Apr 2025

10/10 Excellent

Sundeep

Mar 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is very clean, food and breakfast excellent but what pleased us most is the staff who were always available with a smile on their face and always ready to help

Stayed 1 night in Mar 2025

10/10 Excellent

Balarajan

May 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Its a pretty relaxed environment and the staff were awesome!

Stayed 2 nights in May 2024

8/10 Good

Ellen

Apr 26, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel even if lacking character

We had a pleasant stay here. The rooms are comfortable, but there’s nothing special about the hotel itself. The location is very handy for a walk through Galway Park and it’s out of the bustle of town. Restaurant is fine. The surrounding area is a bit hilly if you want to walk around.

Stayed 1 night in Apr 2024

6/10 Okay

Kamani

Mar 22, 2024

Had more than enough night staff and they were helpful, but next day morning in the reception there was a young staff member who was managing the reception on his own could not even understand what I said, how to reply or speak English and how to print the closing bill to say there is nothing outstanding because I paid the dinner money when we had the meal and rest of the bill was already paid up front. This staff member running round in circle not knowing what to do and wasted almost more than 45 minutes of our time and made our day VERY, VERY MISERABLE... This should not be acceptable for a four star Hotel and I hope you consider paying for the inconvenience caused by your staff!!!

Stayed 1 night in Mar 2024

8/10 Good

Malcolm

Mar 19, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Colonial style and very friendly

Lovely charming stay in a colonial style ambiance

Stayed 1 night in Mar 2024

2/10 Terrible

Susan

Mar 1, 2024

Disliked: Cleanliness, property conditions & facilities

mountain view laughable, don’t bother with upgrade, sleeping in a room with a thousand pigeons on the roof is not fun , the shower smells like a sewer

Stayed 1 night in Feb 2024

10/10 Excellent

Anendra

Feb 26, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at the Galway Heights Hotel may not have happened as I had booked the wrong night for accommodation! Dilshan and the team went beyond expectations and found 2 rooms for our travelling group (the last 2!)...was kind enough to show us the room and see if it met our expectations and had them both freshened up so that we could be comfortable for the night. The team at this hotel bent over backwards to help us, the room was big, comfortable and clean and the team in the restaurant were just as nice (the dining room is a work of art). The only thing to be wary of is that the rooms let in a fair bit of noise, so don't forget to pack your ear plugs!

Stayed 1 night in Feb 2024

10/10 Excellent

HARIHAR

Feb 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was great. We stayed for one night. Staff were very attentive and friendly. Highly recommended this place.

Stayed 1 night in Feb 2024

6/10 Okay

Raj

Jan 8, 2024

Liked: Staff & service

Average stay, rooms basic facilities, basic. Staff were helpful though.

Stayed 2 nights in Jan 2024

10/10 Excellent

Shanee

Mar 5, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and excellent service from staff, very welcoming and professional. Great breakfast with good spread and comfortable room.

Stayed 1 night in Mar 2023

8/10 Good

José

Feb 26, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon rapport qualité prix

Personnel avenant (et réactif à un problème dans la chambre) bonne restauration avec un très bon rapport qualité prix une meilleure wifi serait souhaitable literie confortable

Stayed 1 night in Feb 2023

8/10 Good

Jørn

Feb 12, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good and quiet hotel

Dejligt hotel i et roligt område i Nuwara Eliya. Fantastisk personale. Meget venlige og behjælpsomme. Det eneste der trækker lidt ned var kvaliteten af aftensmaden. Men absolut et anbefalelsesværdigt hotel

Stayed 2 nights in Feb 2023

10/10 Excellent

Sarah

Mar 12, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very friendly , helpful especially in the dining room and with the bags on arrival /departure

Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Feb 1, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean, friendly staff and the hotel is located away from busy area. Well maintained and pleasant to stay. House keeping was very good and the service was prompt. Very good breakfast including both continental and traditional Sri Lankan food. Only suggestion is the hotel should have a fan on hot days and minor facilities like hair dryer,

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Jan 31, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Charming small hotel with personal touch. Well looked after by Arull in the bar! Steps into the hotel despite a disabled access filter on the search but they made a temporary ramp within a couple of hours.

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Jan 3, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heartfelt Service

We were greeted warmly throughout the check in process. Our party of three booked two separate standard rooms but were "upgraded" to one big suite. Although we enjoyed the really spacious and luxurious suite, I found this a bit odd.

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Jan 3, 2020

Liked: Staff & service

Great staff...

Our room smelled bad, and no A/C, poor or no Wifi signal. Bad signal on the phone, you needed to hang out of the window to get 3G/4G coverage. Bleech stains on our laundry. Breakfast buffe a bit too pricy due to what it offers, food from the restaurant was tasty. Vegetarian Byriani was great. Staff was excellent and very helpful, 5 out of 5.

Stayed 2 nights in Dec 2019

10/10 Excellent

Gerry

Dec 20, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Modern Hotel with warm and caring Staff

We had a very pleasant stay at the Galway Heights hotel in Nuwara Eliya. We were doing a tour of the Island so it was a very welcome stopover after leaving Gaille earlier that day. The roads are not very good in trying to get there, so you need to give yourself plenty of time. The hotel itself is a very modern building, and recently new, so it is a very nice place to stay. We were looked after so well by all the staff, and got a warm welcome, a comfy seat, and a refreshing drink, while a member of staff checked us in, which all happened so quickly that we were shown to our room in no time at all. Such fantastic service really means so much to tired guests who just want to get sorted, and get to their rooms, therefore we thank sincerely all the wonderful staff of the Galway Heights Hotel. For anyone interested in dining at this hotel, I have to say that the food is delicious, and well worth a try. We had such a wonderful young man look after us in the restaurant for all our meals. His name was Arul, and a more pleasant and friendly young man you could not find, we are so indebted to him for making our stay at the Galway Heights such a memorable one, and therefore because of his warm welcome and great attention to detail while we were there, would highly recommend this lovely Hotel and its caring staff in all departments to family and friends or anyone wishing to travel to that lovely area of Sri Lanka. Many Thanks to all from two very satisfied Irish Guests.

Stayed 1 night in Dec 2019

Galway Heights Hotel

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Galway Heights Hotel Reviews

Reviews

Excellent

9.2/10

9.4/10