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Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

4.5 star property
Luxury hotel with 2 restaurants and a winery

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Photo gallery for Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

Super Deluxe Room | Balcony
Exterior
Presidential Suite | View from room
2 bars/lounges
Indoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Breakfast available
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Triple Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Triple Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Royal Studio

Royal Studio | 1 bedroom, premium bedding, down comforters, minibar

Royal Studio

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Presidential Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private hot tub
Heating
Connecting rooms available
Free cribs/infant beds
  • 62 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
No: 10, Glenfall Road, Nuwara Eliya, Central, 22200

What's nearby

  • Nuwara Eliya Golf Club - 10 min walk - 0.6 miles
  • Assemblies of God Church Nuwara Eliya - 13 min walk - 0.7 miles
  • Lake Gregory - 18 min walk - 1.0 mile
  • Pedro Tea Factory - 6 min drive - 2.5 miles
  • Lover's Leap Waterfall - 6 min drive - 2.3 miles

Restaurants

  • ‪Ambal's Hotel - ‬12 min walk
  • ‪De Silva Foods - ‬11 min walk
  • ‪Grand Indian Restaurant - ‬5 min walk
  • ‪Pizza Hut - ‬15 min walk
  • ‪Milano Restaurant - ‬12 min walk

About this property

Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

Luxury family-friendly hotel in the city center
Take advantage of an attached winery, a terrace, and a coffee shop/cafe at Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty. Active travelers can enjoy cycling at this hotel. Treat yourself to a facial, a Swedish massage, or a manicure/pedicure at the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In addition to a garden and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and babysitting (surcharge)
  • Concierge services, a TV in the lobby, and helicopter/airplane tours
Room features
All 160 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Bathrooms with jetted tubs and rainfall showers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and electric kettles

Languages

Arabic, Chinese (Mandarin), English, German, Hindi

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Winery

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (7,000 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hardwood flooring in room
  • No elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: USD 70.00
  • New Year's Eve (December 31) Gala Dinner per child: USD 35.00 (from 5 to 10 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18 per person
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Araliya Green Hills Hotel Nuwara Eliya
Araliya Green Hills Hotel
Araliya Green Hills Nuwara Eliya
Araliya Green Hills
Araliya Green Hills Hotel

Frequently asked questions

Does Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty pet-friendly?

No, pets are not allowed at this property.

How much is parking at Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty?

Self parking and valet parking are free at this property.

What time is check-in at Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty?

Check-in start time: 2 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty?

Check-out is at noon.

Where is Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty located?

This family-friendly Nuwara Eliya hotel is located in the mountains, within a 15-minute walk of Victoria Park and Nuwara Eliya Golf Club. Galway Forest Reserve and Lake Gregory are also within 1 mi (2 km).

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Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 36 reviews
Rating 8 - Good. 13 out of 36 reviews
Rating 6 - Okay. 4 out of 36 reviews
Rating 4 - Poor. 5 out of 36 reviews
Rating 2 - Terrible. 3 out of 36 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! Everyone was very accommodating and friendly. Definitely felt like home
Stayed 2 nights in Aug 2024

10/10 Excellent

Kanchana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, with good food, great service
Stayed 1 night in May 2023

2/10 Terrible

Radhika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was okay. But the bathroom was gross. It smelled. And the shower head sprayed water everywhere. The worst thing about the hotel was that it was soooo loud. There was an annoying loud noise outside our window, the whole night! And also this buzzing sound from inside the hotel, we were on the same floor as the pool—maybe there. I couldn’t figure it out. But I couldn’t sleep all night!
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Disliked: Staff & service

Physical plant is okay, but service is terrible

The physical infrastructure of this hotel is in okay shape (but not great shape). Where the hotel really disappoints is in service. The staff are not well trained, and systems are not in place for reasonable performance. Our check-in process was confusing, where they found my name and booking in their system, and then 5 minutes later asked me if I was sure that I booked at Araliya Green Hills. I ordered a boxed breakfast to take on my early morning hike, but they forgot to put it in. The front desk staff later explained to me that they put in the order, but the kitchen staff messed up. When I asked for it at 5am, instead of simply saying "sorry, the food isn't ready", the staff wasted 10 minutes of my time interrogating me about who did i put the order with, what did I order etc, to try and make the case that I must have forgotten. Luckily I had taken a picture of the written order, and that finally got the staff to stop wasting my time. I won't write more, but there were more incidents like this, which all signaled untrained, unprofessional staff. i think they are trying to run the hotel on a low budget, without properly training staff. There are many other hotels in Nuwara Eliya with much better views and better location. I would strongly recommend staying at one of those instead. Maybe pick a boutique hotel on a hillside if you can. Araliya Green Hills is only worth it if you are paying no more than $80 per night.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sanjeewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were we helpful and polite property was clean , meals were good will stay in in that hotel again .
Stayed 1 night in Jan 2020

4/10 Poor

MANEA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Angie Mui Gek

Liked: Cleanliness, staff & service, room comfort
Property was nice. Wifi was slow. Service is slow too
Stayed 2 nights in Dec 2019

4/10 Poor

SH

Disliked: Property conditions & facilities
would not let me leave property after check out process was complete until they checked the room. this should have been completed when customer requested to have checkout paperwork ready.
Stayed 1 night in Dec 2019

10/10 Excellent

Sundararaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Exciting
Stayed 1 night in Dec 2019

4/10 Poor

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Do not recommend

The hotel was clean and tidy but the service left much to be desired. We were asked to wait for our welcone drinks and then go to our room, the welcome drink never arrived, so we decided to head to our room. I told reception to send our bags to our room as we did not want to wait any longer for our welcome drink. We had to wait for 30 minutes for the concierge to call and check if we were in the room to send the bags up. There was also no follow through on anything. For example we were told on our arrival that there was an al a carte restaurant on site. When we came down for dinner, we were told by the front desk manager that there was a private funtion, but could head up to the bar for dinner instead. There was no staff member there - we had to ring reception for someone and was then told that we could not eat there because it was a bar. We had to explain how we ended up at the bar, and it took almost 45 mins just to order and we were the only ones there. We never got water glasses to drink our large bottled water. We also misplaced my phone charger. While it had been found, it took a whole day, about 8 phone calls and me standing at reception to have it returned. I was constantly told it would be sent to my room but it never came and every time i rang i had to repeat the story and/or would get passed around. While its clean and tidy, i wouldnt recommend staying there. Help isnt easily available.
Stayed 2 nights in Dec 2019

10/10 Excellent

Lakshitha,F, Kandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I returned to Araliya Green Hills Hotel after our very pleasant first stay back in 2018. The staff is very friendly and helpful in every way possible and they try their best to make your stay a very pleasant one. The rooms are super clean and tidy and the food is amazing. There’s a huge variety of food to choose from, not to forget the great variety of artisanal teas. A special thanks goes to Mr. Sampath (F&B manager), Mr. Pavindu (Chef) and Mr. Krishnan (server) for making our stay a very memorable one. Five stars from the Fernandos! Keep up the good work!
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Probably new property that's why they are trying recover cost with different ways. I booked through expidia with full details of the guests for whom the room was booked. On my arrival it was told to me that I have to pay additional 18 USD as child meal was not included in the price. I failed to understand how it happened? Never heard any where this kind of system. On the basis of age and the number the of the guests the price was quoted but they further collected additional USD 18 from me. So, at the time of booking please double check about everything otherwise any one may end up paying extra amount.
Stayed 1 night in Oct 2019

8/10 Good

P P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel & great service

The hotel was really good and service was acceptional from the reception staff. The room nice, however the view was facing another hotel and court yard, so you couldn’t look out of the window to admire the views. Also the hearing in the room wasn’t all that it kept cutting off every 5 minutes and coming back on as it was really cold that evening and I was suffering from a cold it would have been nice to be in a warm room.
Stayed 1 night in Mar 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful gardens at and surrounding this hotel.

Overall, this hotel was great. The rooms were clean, has a nice small heated pool, and great fitness area. Large selection of food at breakfast, overall good options. Staff is very friendly throughout the hotel. My spouse had a good massage, unfortunately my experience at the spa was not very good. Nearby, there are some beautiful gardens at Victoria Park as well as a small one hear and at the Grand Hotel behind this hotel. Waterfall, botanical gardens and several tea plantations an easy drive from the hotel, however the drive to get to Neuwara Eliya is not for the faint of heart. Good wifi at the hotel but a few random short power outages during our stay.
Stayed 3 nights in Mar 2019

10/10 Excellent

Saleh, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good experience . Everything was more than i expect
Stayed 2 nights in Aug 2018

10/10 Excellent

Lakshitha, Little Rock, AR.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel that was a home away from home.

The hotel staff was very friendly and courteous from day one. The food selection was very good and our room was very clean. Any of our requests to the front office was handled immediately. Mr. Manoj Raj at the dining area was so friendly and helpful to us and made our breakfast and dinner a very pleasant experience. I am sure the other hotel staff members are the same. All in all, it was a very enjoyable experience for my wife and I and I recommend this hotel to anyone looking for a getaway to enjoy peace and tranquility in the hill country.
Stayed 1 night in Jun 2018

6/10 Okay

Debashis, Singapore

Liked: Cleanliness, staff & service

Hotel Close to the City-Sri Lankan Experience

We reached the hotel in the late evening by our van.Staff in the hotel geeted us and served hot chocolate.I would rather prefer a very strong tea as Nuwara Eliya tea is famous as the tea grown at high mountain.We booked a super deluxe room and it was in 2nd floor.The room was clean but the interior was quite old fashioned.Bathroom was very neat and clean.We stayed 2 night in that hotel.Though the breakfast had a quite variety and we tried most of them but could not get a feeling of Sri Lankan food.However the I liked sambal and sambar (made of fresh vegetables) very much.We ordered room service and the foid was horrible though they served well.It is nicely located to reach city and to other areas but we felt the money we spent for two night is not of worth.I would still recommend this hotel if somebody is staying for one night.They need to be competitive in relation to the pricing.Improvement needed for the breakfast.I forgot to mention the banana cake was a bit hard and felt like not fresh.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hervorragendes Abendessen und guter Service im Restaurant. Das Restaurant ist aber leider im Untergeschoss und daher vom Ambiente nicht wirklich schön.
Stayed 1 night in Jan 2018

6/10 Okay

Abdulrahman

Disliked: Staff & service, property conditions & facilities, room comfort

Good location with bad services

Good location and well behaved staff The hotel is very expensive compared to quality of services . I would rate it 3 star level. The bed is not comfortable and the toilet is very old fashion. The breakfast and dinner was not up to my expectations
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dhal

Great!
This review was submitted before 2018 and has not been verified.

8/10 Good

TALAL SAEED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

فندق رائع

إقامة جميلة الفطور والعشاء كان بوفيه رائع جدا الغرف صغيرة نوعا ما لكن مستواها ممتاز واغلف فنادق نوراليا صغيرة
Stayed 3 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

couple, Toulouse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel agréable et personnel accueillant. Salle de

Chambre claire calme confortable et spacieuse. Personnel accueillant. Salle de sport et piscine. Petit déjeuner copieux et savoureux.
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

SALEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائعة لكن الانترنت كان ضعيف